Karen Radley Volkswagen

Outstanding Customer Focused Experience! Karen Radley was our first stop and chosen dealership to purchase my daughter’s first owned car. The overall experience was outstanding through the e Karen Radley was our first stop and chosen dealership to purchase my daughter’s first owned car. The overall experience was outstanding through the entire process! Professionalism, honesty, efficiency, and customer focused are characteristics that Karen Radley staff excelled at during this purchase experience. My daughter and I visited this dealership to gain information on the VW GTI car. We informed our Sales Consultant, Andrew Dixon, at the time that we are only seeking information and that we are not ready to purchase yet. Drew allowed us the opportunity to independently test drive the car, and gave us the needed information for the visit with NO pressure to purchase. His Manager, Tony Wiest, followed up with a phone call offering his assistance with any questions that we may have. This approach left us with a good first impression, while we were still analyzing the various cars and dealerships in the area. After few weeks, we decided on the GTI and came back to our first most pleasant experience place. This time, we were greeted by Chris Henson, who worked diligently with us throughout the process. Chris is friendly, honest, knowledgeable and has “customer first” mentality. We worked closely with the Sales Manager, Jose Cabrera, securing the desired model vehicle. Jose also put us at ease with the purchase process experience. He transparently walked us through the process of inquiring the desired model vehicle, since they had to secure it from another dealership. We picked up the car the following day. It was in excellent “show room” condition! My daughter loves it! Karen Radley has won our loyalty, and we will definitely give them the first opportunity in purchasing our next vehicles! Many thanks, and keep up the excellent work! More

Pleasant Experience I was trading in my used vehicle to purchase a new vehicle. I was a little apprehensive about the whole car buying experience, especially since my bu I was trading in my used vehicle to purchase a new vehicle. I was a little apprehensive about the whole car buying experience, especially since my budget was limited. I was pleasantly surprised - the used car manager, Matt Nolta and General sales manager, Brett Siock, were not pushy and respectful of my budget and needs. I will definitely return to KR. Thank you for making my experience a good one! More

Creativity par excellence I originally went into the dealership looking to replace my vehicle--which would have meant 2 loans. Through the creativity of the in-house finance fo I originally went into the dealership looking to replace my vehicle--which would have meant 2 loans. Through the creativity of the in-house finance folks, I was able to lease a vehicle (which I love) and get out from under any loan. The whole process was child's play, and a real win on every front. I truly appreciate the time and effort put in by Matt and his team! More

AWESOME!!!! I just bought my third VW from Karen Radleys!!! I got the best car and had the best sales experience! They offered me more on my trade in than another I just bought my third VW from Karen Radleys!!! I got the best car and had the best sales experience! They offered me more on my trade in than another VW dealer and they gave me an excellent price on my 2012 VW CC! I got my dream car, in the color I wanted, no hassle, the process was easy and painless and they worked with my credit union! The staff was friendly to me and my family! I was able to complete my transaction with my 5 year old son!!! I would definitely go back and recommend Karen Radleys VW over Bill Britt VW!!!! More

My first car purchased could not have been better I haven`t had much experience purchasing a car, but I am positive that Karen Radley VW car dealership made it an amazing experience. I ended up travel I haven`t had much experience purchasing a car, but I am positive that Karen Radley VW car dealership made it an amazing experience. I ended up traveling to Woodbridge in order to purchase a certified pre owned VW Beetle. Mr Clarence was extremely helpful through the process and never tried to push one option over another. he gave me the facts, options, explanations and allowed me to test drive all the cars I liked and make an option myself. I liked the fact that they respected my budget and the General Sales Manager Mr Slock accommodated me in that. I had the best experience, and managed to leave the same day with a new car and everything done. They even helped me with the car insurance and financing. Highly recommended and probably I will pay a visit again if I ever decide in the future to purchase a new VW. Thank you once again! More

My fiance came into this dealership last Saturday (on my behalf) because I was not able to take off work, plus they aren't open Sundays. He was treated as if he was not a serious buyer and the finance depar behalf) because I was not able to take off work, plus they aren't open Sundays. He was treated as if he was not a serious buyer and the finance department wasn't even trying to get a deal done. (supposedly because my trade was too upside down) As far as I know the deal was never submitted to any banks. I called in myself and spoke to another sales person who assured me he would try to see what was going on and get something moving in the right direction. He called me back later to explain that my trade was too upside down and no bank is going to accept the deal. I told him I really want to buy the car and I need them get back to me with what its going to take. I never received a phone call back until today (4 days later). A guy asking if anyone ever followed up with me, I explained I already purchased another Volkswagen yesterday at another dealer and that Volkswagen dealer was able to work out a deal with my upside down trade. This dealership has serious lack of customer follow up and not much effort to get a deal done to a sell a car. More

My previous vehicle was purchased and serviced at Karen Radley VW, Darrll has always and continues to be wonderful with his customer service. Thank you Radley VW, Darrll has always and continues to be wonderful with his customer service. Thank you More

I have bought a lot of cars in my day. I must say these guys are great. I was looking for a certified preowned Tiguan and they had one of the best deals that I found. I was buying the car from out of sate. guys are great. I was looking for a certified preowned Tiguan and they had one of the best deals that I found. I was buying the car from out of sate. They went over the car giving me any minor flaw it may of had ( which was almost none). They were able to do a deal for me that I was very happy with over the phone and let me put a deposit to hold the car. Two days later I took a train from New Jersey and the salesman picked me up at the station and drive me to delership. I was on my way out in less then 1hr. They whole deal was fantastic , i found what we were looking for and at a fantastic price. Car was better then expected. More

The easiest experience I have ever had purchasing a new car. I went through the Costco program, which made the experience even easier. Clarence Christian is a first rate salesman, who at no pushed me to car. I went through the Costco program, which made the experience even easier. Clarence Christian is a first rate salesman, who at no pushed me to purchase a car or a car I did not want. He went out of his way to get me the car I wanted, even when Karen Radley did not have the color I wanted. I highly recommend this dealership, and ask for Clarence Christian. More

I purchased a new VW Golf TDi and I was very impressed how fast and without the hassle that you normally get from other Dealers, I was able to buy a car, negotiate the price, get the paperwork done and dr how fast and without the hassle that you normally get from other Dealers, I was able to buy a car, negotiate the price, get the paperwork done and drive it off the lot. The Sales Consultant Mrs. Tokuno “Tee” Yorker, did a fantastic job, as well the efficiency of Mr. Ryan Poole, how did the paperwork was wonderful. The General Manager Mr. Brett Siock has trained his staff well and came out to meet me personally. I will buy a car here again. More