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Karen Radley Volkswagen
Woodbridge, VA
205 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 205 reviews
November 08, 2010
Outastanding customer service and rapid courteous assistance to get my car ready and keys in my hand same evening. Mr. Grimm and the Finance Office were superb and the sales team was the best I have assistance to get my car ready and keys in my hand same evening. Mr. Grimm and the Finance Office were superb and the sales team was the best I have experienced in my professional career (military officer). thanks for the great help to me an the military community who live in the Northern VA area. I look forward to continued great service by the Radley VW service. COL Don Howell Nokesville, VA More
by NokesvilleJetta
Employees Worked With
Mr. David Grimm
August 11, 2010
Misleading the customer on a product that was not even made for the car purchased For two weeks and several phone calls and even a visit was never informed of this till my wife went to the part departmen made for the car purchased For two weeks and several phone calls and even a visit was never informed of this till my wife went to the part department herself. Also very confused on what the maintance contract I purchase included. Spoke to the GM he apoligize for what happened bud this will never bring about trust And requested if he could send me detailed information on what I purchased in the maintance contract. He send me a copy of what is handed out to customers. No letter of explanination what happened with the run around on a product that we thought was ordered. More
by wallacr
Employees Worked With
The sales manager and the General Manager and the sales person Fox
February 02, 2010
The entire service experience was extremely positive and I have already expresses my satisfaction with my family and friends. I drove a long distance to come to Karen Radley VW service and it was well worth I have already expresses my satisfaction with my family and friends. I drove a long distance to come to Karen Radley VW service and it was well worth it. Darrell's customer service skills were very much appreciated. More
by DLefforge
Employees Worked With
1
September 14, 2009
I went in for preventative maintenance, spent $1400 and have had nothing but problems ever since. In fact I have two difference Service guys contradicting each other about what is rattling underneath my c have had nothing but problems ever since. In fact I have two difference Service guys contradicting each other about what is rattling underneath my car. I lost and ran over a plastics shield that fell off a week after service and Karen Radley is doing nothing to make amends of all my time and troubles. I had the work done in March and have been back three times to get it right. I now have a complaint in with Volkswagen and have found another mechanic to not only fix the problem but to figure out just what Karen Radley did to my car. Go elsewhere. More
by fatthumb
Employees Worked With
Charter Wells
March 26, 2008
I started taking my 2006 VW Jetta GLI to this dealership service dept on the recommendation of a friend of mine who also owns a VW. I had some bad experiences at another VW dealership service dept nearby, b service dept on the recommendation of a friend of mine who also owns a VW. I had some bad experiences at another VW dealership service dept nearby, but Karen Radley VW has always treated me very well. I have had a few mechanical problems with the car that were quickly and completely repaired under warranty without hesitation. I have owned the car for two years and 33,000 miles and will always return to Karen Radley VW for routine as well as repair service. More
by BMWRIDER
Employees Worked With
Stacy Neely
