Karen Radley Volkswagen

Went in two weeks ago with a check engine light in, but no discernible symptoms. Took them two days to order parts and charged me $3500. Got my car back and two days later the check engine light is back no discernible symptoms. Took them two days to order parts and charged me $3500. Got my car back and two days later the check engine light is back on again. Took the car back to the shop and it has been there the entire week with zero progress made. Have no confidence this dealer knows anything about their cars. Feel like I could have blown $3500 in Vegas and gotten better results. More

Wide a wide selection of options and competitive prices, we received excellent customer service. Anthony was professional and timely. Great dealership! we received excellent customer service. Anthony was professional and timely. Great dealership! More

The front desk and service department are always very courteous and helpful. Thanks to all! courteous and helpful. Thanks to all! More

Always great, timely, and courteous service. Whenever I come there I am always taken care of. Whenever I come there I am always taken care of. More

When I drop off my car the night before, I always know that my car will be ready around the agreed time and at the agreed price. that my car will be ready around the agreed time and at the agreed price. More

The team was friendly, thorough, and responsive. We were able to work together to explore options. We were able to work together to explore options. More

Great service and remembers previous clients. Nice to come to a place that reminds me of the Ritz Carlton service standards. Nice to come to a place that reminds me of the Ritz Carlton service standards. More

Everyone was nice and knowledgeable. They explained the service and the time involved I was offered a free ride to Potomac Mills mall if I didn't want to wait in the dealership. They explained the service and the time involved I was offered a free ride to Potomac Mills mall if I didn't want to wait in the dealership. More

I dealer offered a fair price for my trade in and was fast and efficient for processing my car fast and efficient for processing my car More

By far the best dealership I have ever experienced from sales to service. The entire staff is focused on one thing — how to best satisfy and take care of the customer. I can’t say enough good things about sales to service. The entire staff is focused on one thing — how to best satisfy and take care of the customer. I can’t say enough good things about the friendly and knowledgeable staff at Karen Radley Volkswagen and the overall experience. More