Karp Volvo

Awesome! I can't say enough about entire team at Karp Volvo. The circumstances surrounding my new car purchase were a little different and everyone involved w I can't say enough about entire team at Karp Volvo. The circumstances surrounding my new car purchase were a little different and everyone involved went above and beyond to help me. My sales rep, David Markowitz, was very professional and made me feel comfortable asking questions about the different cars I test drove. He made the sales process very smooth, he even called my insurance broker for me to have them transfer the insurance to my new car. He even took the time to introduce me to Jason Ferrara, the Service Manager. On delivery, David spent as much time as I needed to set up the car's instrument panel so I was comfortable with how it works and how I wanted it set up. Even after the sale, he promptly called me back when I had questions about how something worked. I will recommend David and Karp Volvo to all my friends and family! More

Exceeded expectation I have chosen Karp Volvo to be the dealer for my new 2019 XC 40 delivery. I am one of the first New York customer for the Care by Volvo program. The p I have chosen Karp Volvo to be the dealer for my new 2019 XC 40 delivery. I am one of the first New York customer for the Care by Volvo program. The program is so new that I was probably the first Karp Volvo customer in this program. My delivery was handled by David Markowitz, a very pleasant gentleman handling sales and leases. Although in the beginning we spoke to Damari Edwards both individuals made us feel comfortable and welcomed. The dealership building was roomy, comfortable and clean. My delivery was not quiet straight forward because I needed my old license plate to be transferred over. The entire process (from picking the pick up / delivery date/time) was handled professionally and expediently. The paperwork generation and hand off was a pleasant experience. In a lot of dealership, sometimes there is a feeling of being rushed but David spent so much time with my wife and I to include a system overview review and setup in the car. And again, as most dealership, once a sales is made, you usually will have to leave a voicemail and wait for a call back if you need information. This is where David and Karp Volvo won; I had to call back several times because there were some settings in the infotainment/central console system which I couldn't figure out. At all times, David was there to pick up the phone and patiently walked me through the steps needed. His extensive knowledge of the system is a real plus but his customer service attitude is certainly top notch. He gave us service beyond expectation. Bravo David and kudos to Karp Volvo for having a valuable staff in the sales department. More

Great Experience Chelsea was a pleasure to deal with and the sales process was seamless. Strongly recommend Chelsea and Karp in your shopping for a new car. Chelsea was a pleasure to deal with and the sales process was seamless. Strongly recommend Chelsea and Karp in your shopping for a new car. More

Pleasant experience Chelsea was helpful in every way (and Brittany Cox))!! If I were to be honest, Only CON I would have is that I wish I had seen the actual/physical sel Chelsea was helpful in every way (and Brittany Cox))!! If I were to be honest, Only CON I would have is that I wish I had seen the actual/physical select cars we had narrowed it down to. Thanks! More

Great Experience Second time dealing with Mike. Great experience and highly recommended... Thank you for all the help, and definitely be back when my lease is up. A Second time dealing with Mike. Great experience and highly recommended... Thank you for all the help, and definitely be back when my lease is up. Adam More

Monica Volvo I previously bought from Karp and had a great experience with David Markowitz so wanted it again. David is very professional and knowledgeable. He mak I previously bought from Karp and had a great experience with David Markowitz so wanted it again. David is very professional and knowledgeable. He makes the process so much easier More

Leasing XC60 Chelsea was phenomenal! She was knowledgeable and was able to answer every question. The experience was easy and pleasurable which is a nice start be Chelsea was phenomenal! She was knowledgeable and was able to answer every question. The experience was easy and pleasurable which is a nice start before you drive away I’m your brand new car! More

volvo XC60T5 I have visited a few other dealers before coming to Karp Volvo. I bought a car I was looking for from Karp. The price offered was reasonable and entir I have visited a few other dealers before coming to Karp Volvo. I bought a car I was looking for from Karp. The price offered was reasonable and entire process very pleasant. More

Best Sales Team I recently purchased a car from this dealership and Tyler was my original sales person. I had to come in one day and test drive the car a second time I recently purchased a car from this dealership and Tyler was my original sales person. I had to come in one day and test drive the car a second time and Tyler was out for the day so the Sales Manager Damari told me "do not worry we are all a team here" and had another sales rep who was also nice assist me. long story short I ended up buying the car and both Tyler and the other gentleman worked together to deliver it to me. Hassle free, great place , great people!! More

Not a great experience Unfortunately I did not have the best experience with the current lease of my vehicle. I initially stated I had a previous negative experience at a di Unfortunately I did not have the best experience with the current lease of my vehicle. I initially stated I had a previous negative experience at a different Volvo dealership where the person did not state the corrrect amount due at signing. This time was worse. I initially stated I wanted taxes and fees rolled in to my monthly payment and absolutely zero due at signing. I was given an amount for the monthly payment which was then negotiated within the next week. On the evening I picked up my car it was then communicated to me that the taxes and fees were not rolled in to the monthly payment and the amount due for taxes and fees was only communicated to me on that evening. It is not a respectable way to do business to make people think they are getting a better deal than what is actually offered. To make matters worse the general manager, Wayne, called me the next day to apologize while at the same time basically blaming the situation on me. I hope lessons were learned for all involved. I know I learned mine. What a horrible response to my review from Ellen Karp. Of course you (the dealership) are now going to claim it was all in writing. Does that make it OK that it was not communicated to me verbally? It was on writing on Chelsea’s notes that she took after my visit, which again, was never communicated to me. Truly a horrible dealership. I will never be coming back to make another deal with Any Volvo dealership again. I regret my decision to lease to vehicle. I should have backed out. More