Katy Honda

Very unprofessional dealership, they are more worried about their profit margin than actually honoring their word. I was quoted $25,xx on a used Toyota Tacoma earlier last week and confirmed with Dylan S about their profit margin than actually honoring their word. I was quoted $25,xx on a used Toyota Tacoma earlier last week and confirmed with Dylan Schoubroek about the final pricing with fees and it all came out to be around $26,xxx. The morning I was planning to purchase the truck, I checked the website before heading to the dealership and they upped the price an additional $4,500. I contacted Dylan and I was told that they could no longer honor my original quote of $25,xxx. Dylan than forwarded me to Rene Isip to discuss the pricing of the truck and Rene informed me that the original quote was gonna to be honored that day. I live in Galveston so it was about a hour and half drive to the dealership. So when I was about to be there, Rene texted me to inform me that the Tacoma was sold from under him. But then my wife texted them from a different number and was told that the Tacoma was still on the lot and available for sale. So I stuck around the Katy area and noticed that the truck never left the dealership and was never sold. They were wanting to make more profit off the truck rather than honor the quote I was given. They are not looking out for us consumer, they are more worried about their pockets. DO NOT SHOP HERE. More

I showed up this morning for my complimentary oil change and was told they no longer honor them because they were bought out by a different company. I would need to pay $80. I was never notified of this ch and was told they no longer honor them because they were bought out by a different company. I would need to pay $80. I was never notified of this change. Ridiculous! More

The finance department is not transparent and will add unnecessary charges to your overall vehicle purchase sale - 1/2 of the add ons are non cancellable and it’s only been 2 weeks. Lost a 4 time car buye unnecessary charges to your overall vehicle purchase sale - 1/2 of the add ons are non cancellable and it’s only been 2 weeks. Lost a 4 time car buyer from this same dealer for a couple thousand dollars. Not a way to take care of customers. More

My family has purchased a few vehicles from this dealership in the past. The sales staff is friend, but beware of the financing department. They will promise you everything and anything, but then at dealership in the past. The sales staff is friend, but beware of the financing department. They will promise you everything and anything, but then attempt to tack on additional items/warranties/etc., and stop being as friendly if you decline. In particular one of their sales managers named Musa. Also, once you stop buying from them and buy a different brand of vehicle from a another dealership the friendliness stops, as well as the customer service. They do not return calls, or respond to emails for weeks! If you're owed a refund for any extended warranties or gap insurance once you sell a vehicle purchased from them, they will NOT help you at all with the process, unlike every other dealership where I have purchased vehicles from in the past. In our last experience with them, the paperwork was signed and turned in to them as requested, and we waited 6-7 weeks before they even bothered to notify us that they no longer do it for previous customers and you're on your own to file and get any refunds owed to you. After several calls with Honda Financial we were informed that the dealership itself needed to cut a check and send us the refund for the unused part of the extended warranty, yet 2.5 months later still nothing, and as usual they're not retuning our calls. This is not just bad customer service, this is basically theft. I do not recommend for anyone to do business with this dealership. More

They will scam you by damaging your car during any service and then later deny their mistakes and ask you to pay to fix it. Stay away from this fraud dealership. service and then later deny their mistakes and ask you to pay to fix it. Stay away from this fraud dealership. More

Four hours of wait time to service no matter what time you arrive. And no drop off in the afternoon. Unacceptable. I would try other Honda for service. you arrive. And no drop off in the afternoon. Unacceptable. I would try other Honda for service. More

Ordered a part on Fri, they said it would be in on Sat. Scheduled installation for following Fri 8am. Gave them the car at 8am and waited. At 9am they told me the part had not arrived. Waisted an hour. The Scheduled installation for following Fri 8am. Gave them the car at 8am and waited. At 9am they told me the part had not arrived. Waisted an hour. They should have been able to notify before hand, or at least when I dropped off the car, that the part did not arrive. This is the first time I have brought the new car in for service. Needless to say, I'm not impressed. More

10,000 Mile Check-Up Friendly check-in personnel for 10K mile check, oil change, tire rotation and they even washed my car! Waiting room pleasant. Dealership sponsors loca Friendly check-in personnel for 10K mile check, oil change, tire rotation and they even washed my car! Waiting room pleasant. Dealership sponsors local sports teams / events. Honda staff friendly / helpful. More

I'm a firm believer of service and taking car of your customer with that being said Javier in finance is awesome. Now time for the bad.... my experience from a sales experience and car arrive was horribl customer with that being said Javier in finance is awesome. Now time for the bad.... my experience from a sales experience and car arrive was horrible. First problem we saw a car listed for certified Honda and as we negotiated a cheaper price they said we had to pay for the certification. First strike... then when asked for the pre owned certification papers they didn't even check the brake pads... they went in the system still couldn't find it. Then since it's pre certified it should come with the two keys that are able to automatically lock your car. They took care of it after calling them out but took two times raising the issue before it was done. Geo the used car manager you have to watch him he will get over you first time then as you catch on he will reset. My recommendation if you buy anything car have it inspected by a mechanic. I don't recommend getting your car service there because even with the oil change they just reset it as checked. They gave me an free oil change on the car but no receipt or documentation it was done. So guess what ? They get a nightmare experience right back and for my clients to bring them business nope.... Not today ?!. More

Purchased a 2012 Mercedes from Honda Cars of Katy and it has been a horrible experience dealing with everyone I have reached out to including Tiffany; Giovanni; Vangie; Travis; Richard Hudson and Malik Otue has been a horrible experience dealing with everyone I have reached out to including Tiffany; Giovanni; Vangie; Travis; Richard Hudson and Malik Otuenhobe. All have been very deceitful; arrogant and rude. The only person I came in contact with that showed any type of empathy was CJ Walters. All I am asking for is a reimbursement for oil changes that they have failed to do. I do not recommend this dealership to anyone. Very shady way of doing business. More