Katy Honda

La peor experiencia Fui al dealer por un Honda Civic, ellos pusieron condiciones para la negociación y yo acepte y coloque las mías, posterior a eso me dicen que el credi Fui al dealer por un Honda Civic, ellos pusieron condiciones para la negociación y yo acepte y coloque las mías, posterior a eso me dicen que el credito ya lo corrieron y fue aprobado, me pasan con Malik y todo se complico, dure alrededor de 6 horas o mas en el dealer, al final me dicen que todo esta bien y que me puedo ir ya con mi carro y mi credito aprobado, a la semana me llaman de que vaya al dealer a devolver el carro porque el crédito no fue aprobado por el banco. No entendi, sin embargo fui, me pidieron mas papeles y me dijeron que me volvían a llamar, me llaman de nuevo y dicen que devuelva el carro que el banco no aprobó el credito. Una vez allí me dicen mil excusas de que la culpa fue de Ally Bank , y en Ally Bank dicen que la culpa es del Dealer. Una vez el carro devuelto nadie en el dealer del departamento de finanzas me atiende y se hace cargo de la devolución de downpayment ni de ninguno de las razones por las que tuve que devolver el vehiculo. Esta ha sido la peor experiencia para la compra de un carro, inclusive les comente a los vendedores durante la compra que me sentía incomodo por la forma en como estaban haciendo las cosas. Les hace falta empatía, ganas de hacer las cosas bien, un proceso decente y ser honestos con las personas. El satisfaction journey del proceso de compra es el peor, no le recomendaría a nadie ir para alla. More

Overcharged For Something We Didn't Even Want We went to buy a used 2007 CR-V. Even though it was an as-is car with no warranty, it ran very well and the salesman seemed to know what he was talkin We went to buy a used 2007 CR-V. Even though it was an as-is car with no warranty, it ran very well and the salesman seemed to know what he was talking about, so after my husband took a look at the inside of the car, we decided to buy it. It took a very long time to get any kind of paperwork done (my husband didn't have a credit score, so that part is understandable), but when we did get the paperwork to purchase, we saw that we were being charged an additional $1000 for 5 years/60K miles worth of oil changes and nitrogen in the tires. We tried to argue with the guy and tell him that we could change our own oil and we didn't need the more expensive tires, but he basically laughed at us and told us that the tires were already on the car. Fine. We lost that battle. We still believed that the car was worth the price, even if it was a little more than we thought. We finally got into the finance office and the finance officer that was working with us told us that even though the car didn't come with a warranty, the bank that the loan was through required a warranty to be on the car, however since we didn't need, want, or ask for a warranty, they were going to absorb that additional cost. We thought that was good because we would not have purchased the car if we were required to purchase our own warranty. We signed the papers and went to get the keys. The team was "cleaning" it and we were asked to wait a couple of hours. i had to return to work, so I asked if we could come pick it up later. The salesman, again, laughed at us and said "it's only a couple of hours." My husband decided to stay and he waited for almost 3 hours for them to be finished with the car. We finally get the car home and look at the loan documents to setup our account with the bank, and we noticed that we were charged an extra $2300 for a warranty. You know, the warranty that the finance officer told us that the dealership would absorb? We realized that we made the mistake in signing the papers with this added charge, and so we called them to figure out what happened. And called them. And called them. We tried reaching them multiple times, and whenever I FINALLY got someone from the finance office on the phone, he said that he had never heard of the dealership absorbing a warranty cost. When I asked what he thought had happened, because obviously there was either a misunderstanding on our part or a lie on the finance officer's part, he said he really couldn't say and that I would have to speak with the finance officer that was on our account, that he was with a customer and would have to call me back. We never received any kind of communication from them even after we called multiple times. They had both my husband's and my phone numbers, as well as email addresses that were on our applications and multiple documents. We realize that we signed the papers and obviously we will make our payments, but we are not impressed with the disrespect that we have received from this business. We will never buy from them again and we will never recommend that someone else goes to them, unless they want to lied to and taken advantage of. More

Performed $1500 Service Not Necessary I took my Honda Civic in for oil change. Got home, oil leaked on my driveway. It never leaked before. I took back and they oil pan seal would have I took my Honda Civic in for oil change. Got home, oil leaked on my driveway. It never leaked before. I took back and they oil pan seal would have to be replaced ($1500). They replaced it. Drove it home. Still leaked. Took to another dealer and they said the oil filter was not tight. They tightened it and cleaned it up. No leak. Called Katy Honda and they refused to acknowledge that they made a mistake. The oil pan seal didn’t need to be replaced. More

Misleading – wasted time Looked at a 2017 Explorer and was offered a drive out price. I spent 1/2 a day securing financing and ONE HOUR before I was to pick up the vehicle I Looked at a 2017 Explorer and was offered a drive out price. I spent 1/2 a day securing financing and ONE HOUR before I was to pick up the vehicle I was called by the salesman who reneged on the offer. I called the General Manager (who would not speak to me) however his assistant made no attempt to right the situation or even attempt to counter for wasting my time. Customer's time is apparently not valued at Honda Cars of Katy. Don't waste your time either! More

Great Sales experience If you are in the market for a new vehicle see Jason Stokes!!!! Jason was very helpful in when trying to choose my new vehicle. He also has followed If you are in the market for a new vehicle see Jason Stokes!!!! Jason was very helpful in when trying to choose my new vehicle. He also has followed up to see if everything was ok with the car. Thanks Jason! More

Honda Civic Service Rob took care of everything. And made sure my car had the right service done. Driving 200 miles a day is difficult enough, but I can trust this group Rob took care of everything. And made sure my car had the right service done. Driving 200 miles a day is difficult enough, but I can trust this group make sure my car last forever. More

fast and friendly Fast and Friendly, did try to upsell transmission flush on my pilot that has 32,000 miles but they were not pushy and the were respectful when I decli Fast and Friendly, did try to upsell transmission flush on my pilot that has 32,000 miles but they were not pushy and the were respectful when I declined. More

Easy A1 service. Great experience. Service rep was prompt, professional and honest (plus spot on) with the duration to complete the A1 service. Convenient to go next door and grab some Service rep was prompt, professional and honest (plus spot on) with the duration to complete the A1 service. Convenient to go next door and grab some delicious Tex-Mex while waiting! More

Always pleased with the service My experience with Honda Cars of Katy has been phenomenal! The entire experience has been seamless from purchasing my car back in 2016 to having my s My experience with Honda Cars of Katy has been phenomenal! The entire experience has been seamless from purchasing my car back in 2016 to having my service done when needed. Everyone is always helpful and professional. They answer my questions and explain things in a way that I understand. I never have to wait long for my service. They are very efficient. More

Great Service Very friendly and fast. Greeted right away. They listen to your concerns, and only do what is needed. The advisor was very thorough on the multi=point Very friendly and fast. Greeted right away. They listen to your concerns, and only do what is needed. The advisor was very thorough on the multi=point inspection More