Katy Honda

Friendly & Prompt service Knowledgeable, Efficient, Prompt & Friendly service! They make sure even if your not having every service that is recommended done that day... that th Knowledgeable, Efficient, Prompt & Friendly service! They make sure even if your not having every service that is recommended done that day... that they give you a copy of it so you can review it and plan to have it completed another time. Everyone is welcoming & your wait time is pleasurable with games, tv, candy & cappuccino or espresso! Also, they provide a complimentary car wash w/your service! More

Oil change Quick and fast. Very friendly people. Went early in the morning- they had fresh coffee- the staff got me in and out in no time. Great service. Quick and fast. Very friendly people. Went early in the morning- they had fresh coffee- the staff got me in and out in no time. Great service. More

Poor Service !!! I bought my first Honda Accord in 1989 . It lasted for years with very few mechanical issues. I had 200k miles on the vehicle when I traded it in for I bought my first Honda Accord in 1989 . It lasted for years with very few mechanical issues. I had 200k miles on the vehicle when I traded it in for a 204 Honda Accord. It will be my last Honda. With just a few thousand miles over the warranty, I started having starter issues. I googled 2014 Honda Accord starter issues and thousands came up. I went to the service department and the service advisor stated it is a KNOWN issue with 2013 and 2014. Honda Accords but no recall has been issued.. he said we are not HONDA, but independently owned. Last time I checked, they had Honda Cars of Katy on their sign. So he said it’s a known issue but there is nothing the can do but fix it for $1000. I’m going to a local mechanic who will give a lifetime warranty and only charge $450. Needless to say, I will never buy a Honda again! More

Quick and great service! Basic oil change and tire rotation done quickly and with no problems! Staff was friendly and made he short wait comfortable. Highly recommend this dea Basic oil change and tire rotation done quickly and with no problems! Staff was friendly and made he short wait comfortable. Highly recommend this dealership! More

Exquisite customer service. I’ve had a bad experience in the past here. Express service simply did not fulfill their promises. I was hesitant to come back but I was around the ar I’ve had a bad experience in the past here. Express service simply did not fulfill their promises. I was hesitant to come back but I was around the area, so I decided to stop by. The rep reassured me and went above and beyond to assure I was doing fine. Explained to me the process, checked on me, kept me updated and got me out quicker than expected. Not to mention, he even connected with me through out the experience, so it did not feel like a transaction. More

great service The staff was friendly and was not pushy with their recommendations. Oil change and car wash were quick even though they were very busy that day. The staff was friendly and was not pushy with their recommendations. Oil change and car wash were quick even though they were very busy that day. More

Great Customer Service and Speedy All around the Best Dealer and Service Department in Houston. Great Customer Service and speedy oil change and had my tires rotated in less than 30 mi All around the Best Dealer and Service Department in Houston. Great Customer Service and speedy oil change and had my tires rotated in less than 30 minutes. Great service! More

Excellent service Awesome service again on my Honda. Orlando listens to my concerns and explains things so that I can make informed decisions about my car. On our 4th c Awesome service again on my Honda. Orlando listens to my concerns and explains things so that I can make informed decisions about my car. On our 4th car from this dealership and will continue to buy here because of their service dept employees!! More

Great Service As always took my Civic in for an oil change and tire rotation. I was in and out with a washed car in less than an hour. As always took my Civic in for an oil change and tire rotation. I was in and out with a washed car in less than an hour. More

Friendly & efficient There was a long line when I arrived the service department. Soon after I parked in the line, a service advisor came to assist me. He was very profess There was a long line when I arrived the service department. Soon after I parked in the line, a service advisor came to assist me. He was very professional and efficient. I was very happy for the overall service at this dealership. More