Katy Honda

Kind dealershop Very kind. I visited with my parents-in-law. They gave me the car to use while repairing my car. So we did not waste the time. So happy. :-) Very kind. I visited with my parents-in-law. They gave me the car to use while repairing my car. So we did not waste the time. So happy. :-) More

Great rep, bad services I went in on my scheduled date and they didn't have a loaner car. The rep I spoke to was agitated for me, explained the receptionists aren't doing the I went in on my scheduled date and they didn't have a loaner car. The rep I spoke to was agitated for me, explained the receptionists aren't doing their job. He helped me to schedule another time for the next day to include a loaner car. Later I find out I was charged $7 for the loaner car when all I did was drive it home. They said it would be $4/gallon. My home is 2-4 miles away. To summarize, good people who want to help, but their system and internal communication is off. More

Tire replacement I had a flat tire and the service department replaced it. It was under warranty but the warranty only covered $150 and the new tire cost $160 so I pai I had a flat tire and the service department replaced it. It was under warranty but the warranty only covered $150 and the new tire cost $160 so I paid the difference. More

Awesomeness Art in the parts department was friendly and courteous. He quickly attended us and located the parts we needed, with a very nice smile!!! Thank you! Art in the parts department was friendly and courteous. He quickly attended us and located the parts we needed, with a very nice smile!!! Thank you! More

Awesome Honda location All the employees are extremely courteous,friendly and knowledgeable..I have never had a bad experience here.I will continue to keep this location as All the employees are extremely courteous,friendly and knowledgeable..I have never had a bad experience here.I will continue to keep this location as my service center..5 Stars to all the employees at this Westgreen location. You all rock More

No pressure experience They took my mini van in for a recall the same day I called. Matt, who was the service writer was great in dealing with the issues and reassured me th They took my mini van in for a recall the same day I called. Matt, who was the service writer was great in dealing with the issues and reassured me that I did not have to pay a dime. When it came time to pick up my van, he suggested that some maintenance needed attention but WAS NOT pressuring me or made me felt obligated to have it done right then and there. Told me to come back when I’m ready or free. I respect service writers who are like that. Great place and we’ll definitely come here for our next purchase. More

Oil Change Every time I come to get service on my car I get the same great treatment. I live down the street from John Eagle but this is my second car I’ve bough Every time I come to get service on my car I get the same great treatment. I live down the street from John Eagle but this is my second car I’ve bought from Katy and I rather drive across town to get to them “Katy Honda” More

Fast service for T. Davis Mr. Boatwright always makes my service experience fast and he also takes the time to address any questions that I have about what is being done or nee Mr. Boatwright always makes my service experience fast and he also takes the time to address any questions that I have about what is being done or needing to be done. More

Excellent customer service Extremely helpful, informative and fast customer service. Honda cars of Katy got me into a great Toyota suv! Extremely excited to have a reliable car Extremely helpful, informative and fast customer service. Honda cars of Katy got me into a great Toyota suv! Extremely excited to have a reliable car More

Don't try to talk me into services I don't need I was in to have my oil changed at 258k miles. The rep tells me I need to have all these other services that are due after 40k miles. I ask him when I was in to have my oil changed at 258k miles. The rep tells me I need to have all these other services that are due after 40k miles. I ask him when was the last time the service was performed. He states @ 238k miles. Then, proceeds to say you are at 260k miles it was last done at 230k miles, and it is recommended between 30k - 40k miles. My simple reply: it was done at 238k I am now at 258k that means I am only at 20k miles. These types of tricks to get me to pay more will have me considering doing more business with Cristian Brothers instead of Honda of Katy. And with 258k miles, I tend to need more work performed. More