Katy Honda

Oil change/maintenance Drove in to Express service for routine maintenance and oil change, I was in and out in about an hour. Service was knowledgeable and friendly. Drove in to Express service for routine maintenance and oil change, I was in and out in about an hour. Service was knowledgeable and friendly. More

WAITING time and follow up Waiting time and response to customer needs to be improved a lot. Proper transition from sales to service is not proper and is becoming a pain to the Waiting time and response to customer needs to be improved a lot. Proper transition from sales to service is not proper and is becoming a pain to the customer. Have shared my experience via email to few Employees. Hope they will upgrade the service with a good process in place More

Service Great experience at the dealership. They kept me well informed while they were fixing my car. It was quick and painless, which is always great!! Great experience at the dealership. They kept me well informed while they were fixing my car. It was quick and painless, which is always great!! More

Honda Care not worth it I have Honda care and previously it was fine. Took the car in and an hour later it came back clean and ready to go. I made my appointment, when I go I have Honda care and previously it was fine. Took the car in and an hour later it came back clean and ready to go. I made my appointment, when I got there they didn’t have me so I showed them my confirmation by email. He said just take it to the express lube and they will do it there. I took it there and they came back with a list of things that would cost me; tire rotation, topping off transmission fluid. I stopped him when he said topping off transmission fluid was $189. I explained I had Honda care and he said it isn’t covered It was covered before, but not now More

Great service! Thank you Freddy for taking extra care of us and our Honda. went in for service with no appt and came out with a loaner car. i know this doesn't happe Thank you Freddy for taking extra care of us and our Honda. went in for service with no appt and came out with a loaner car. i know this doesn't happen all the time but i appreciate it for making it easy on us. thank you More

Did Not Meet Expectations I made an appointment for an oil change and tire rotation last week. I also asked the advisor to have my car valued as I have been receiving calls fro I made an appointment for an oil change and tire rotation last week. I also asked the advisor to have my car valued as I have been receiving calls from the sales department that the Katy Honda dealership was in need of used 2017 coupes. I dropped my car off at 8:00am and was asked by the advisor if I wanted to go ahead and have my car washed while it was there - to which I said yes. I returned to pick up my car around 2:30pm. When I arrived, an advisor did not review the notes made on my multipoint inspection paper. In addition, my car had not been washed nor valued by the used cars sales department. After arriving home I noticed one of my headlights wasn’t working which was noted as “OK” on my inspection. Overall, I was not pleased with the service. The young woman at the front desk was welcoming and friendly. She’s the reason for the five stars on “friendliness”. More

Service excellence Great service, Mechanic and service personnel went the extra mile to satisfy the customer. Kept in contact with customer on service and time it took Great service, Mechanic and service personnel went the extra mile to satisfy the customer. Kept in contact with customer on service and time it took to complete repair. More

Price Discrepancy Handled Well The service writer apparently did not charge me the right price for the air filter I needed. He actually quoted me less and the bill showed the right The service writer apparently did not charge me the right price for the air filter I needed. He actually quoted me less and the bill showed the right price. The manager gave it to me for the quoted price. I certainly appreciate that. More

oil change Everything went well. I did have to remind them to please reset the service alert because the last time I had the oil changed there the service light Everything went well. I did have to remind them to please reset the service alert because the last time I had the oil changed there the service light did not come on. I'm just glad I check to see when I last had the oil changed and it was way past 7000 miles. I appreciate the hard work they do there. Thanks, Delma More

As expected, all around excellent. I always know that the service will be thorough, & any questions answered by trained technitions.Im happy to tell others to come to Honda Cars of Katy I always know that the service will be thorough, & any questions answered by trained technitions.Im happy to tell others to come to Honda Cars of Katy for a purchase,lease or service. More