Katy Honda

Service department Besides the recall I had clicking noise coming from dashboard when hitting a bump. They fixed the recall and the clicking noise of my Ridgeline In 4 Besides the recall I had clicking noise coming from dashboard when hitting a bump. They fixed the recall and the clicking noise of my Ridgeline In 4 hours. Service advisor Karl Kraig was very helpful and the technician pinpoint the problem right away. They called me when my car was ready and they Even did a car wash. I am very satisfied with the work and no charge for me it was all warranty service. Cheers to all More

Great service: Saturday recall plus service It's hard to get to service during the work week, so I am thankful I was able to get my recall work plus regular service done on a Saturday morning. It's hard to get to service during the work week, so I am thankful I was able to get my recall work plus regular service done on a Saturday morning. More

On time I needed a Recall service. It is easy to make the appointment. The service started and ended at the promised time which is very impressive! I needed a Recall service. It is easy to make the appointment. The service started and ended at the promised time which is very impressive! More

Amazing Service Department Karl is my service advisor, and he is amazing. He always keeps me apprised of the status of my vehicle which not many service advisors still do! Karl Karl is my service advisor, and he is amazing. He always keeps me apprised of the status of my vehicle which not many service advisors still do! Karl truly understands what outstanding customer service entails and always strives to provide such service! More

Great Service Very throughly explain what was check and done to my car. I was very satisfied . The wait was long but it got done before 3 hours before they closed Very throughly explain what was check and done to my car. I was very satisfied . The wait was long but it got done before 3 hours before they closed . More

Best dealership in Houston I have been coming back to Honda of Katy for several years now. We’ve gotten four cars from them. Their service dept is outstanding. They are super po I have been coming back to Honda of Katy for several years now. We’ve gotten four cars from them. Their service dept is outstanding. They are super polite and efficient and before I even realize time has passed they are done! They’ve done service on all four of our Honda’s we’ve had and they are always great. So do yourself a favor and come see the guys at Honda Katy. You won’t be disappointed! More

Transmission Service Problem I went in to get my transmission service done because I was going on a trip to another state. They finish with the transmission service and on my road I went in to get my transmission service done because I was going on a trip to another state. They finish with the transmission service and on my road trip I heard a noise coming from you underneath, I would have gone back to get it checked out but I was a few hours into my road trip, so I stopped to see what it could be. When I look underneath I noticed the cover that covers the transmission pan was hanging , the mechanics couldn’t even bother to do their job correctly, they didn’t put all the bolts on there so it was hanging all the way to my destination. I told one of the employees who had messaged me what had happened and they told me to go anywhere and they would refund me. I ended up getting it fixed but they never bothered to message me back to see how everything was to check up with me. None of the employees bothered to call me or message me, until a few weeks passed and today my mom receives a call saying I had not paid for the work done. They were assuming I didn’t pay when they didn’t do their job correctly , I had to send them a copy of the receipt and bank statement showing I had. What made me really mad is that they could call to say I didn’t pay, but when my car was there messed up because of something they did no one bothered to ask me how it had been handled or fixed. I know the mechanics there aren’t perfect and mistakes are made but please make sure the ones that have to check up with customers at least email back or do something to keep the customers happy. More

Oil change I bought this since Feb 2017 and ever since, the light for tire pressure is always on. Many times the service man tried to fix it, when I drove out of I bought this since Feb 2017 and ever since, the light for tire pressure is always on. Many times the service man tried to fix it, when I drove out of the place, it is on again. I almost give up but this time, the service man FIXED it. It has been 4 days and no tire pressure light on. yeahhhhhhhhhhhhhhhhh. Thank you. More

Good Customer Service and Quick When I got there for my service, my intentions was to get there by the time it opened. I got there a few minutes after it opened and there were about When I got there for my service, my intentions was to get there by the time it opened. I got there a few minutes after it opened and there were about 20 cars in front of me. When they got to me, I told them what I needed and not more than an hour later my car was ready. Usually, even through the express service, the wait is 2 hours or more. I was so happy to know my time was not wasted and I was able to get my car serviced quickly. Thanks. More

Fast service Service was done quickly within an hour.i had an oil change done and a free car wash. I left my car and was called in hour to pick up Service was done quickly within an hour.i had an oil change done and a free car wash. I left my car and was called in hour to pick up More