Katy Honda

A very positive buying experience with polite staff Our sales rep, Monica, was very polite and helpful. Test drive was stress free. Sales rep never did press on how much we were going spend or what our Our sales rep, Monica, was very polite and helpful. Test drive was stress free. Sales rep never did press on how much we were going spend or what our budget was. I liked that, I was preapproved, yet had no pressure trying upgrade me to another more expensive vehicle etc. Monica printed the numbers at full price so I could review all of the fees. I had a question and Ruben the sales manager answered my questions. Understanding the fees (common sense used) I made an offer and received a very reasonable counter offer which I accepted. Talk about no stress. The entire negotiation took 12 minutes. All of the staff were were polite from beginning to end. Javier in finance was an expert and a joy to work with, pretty funny guy, my wife and I laughed while signing the papers. I thanked the management team on the way out of the building. I will buy my next vehicle here and I told them so. Always have a plan, be direct and polite, confident not arrogant and if you sense the sales person is not for you (decide this in 15 minutes) then walk. My buying experience had a fine professional balance allowing me to buy my wife the gift (2012 Tahoe) she so deserved. Thanks again to the staff, JS More

Friendly and helpful staff The staff here are amazing. Everybody was so helpful, friendly, and professional. They made me feel welcome. Especially the sales person that helped The staff here are amazing. Everybody was so helpful, friendly, and professional. They made me feel welcome. Especially the sales person that helped me, Apollo Fontenot. Being a first time car buyer, he made this experience easy and gave tons of helpful information. If you are thinking about purchasing a vehicle go to this dealership and talk to Apollo Fontenot. Everybody from the manager to Javier in the financial dept. were helpful too. Also the dealership itself is beautiful and clean. I'm very happy with my experience. More

beware of the add ons before you ever get the car the fill the tires with nitrogen. They tint the windows. They add 400 for oil changes for life. This is called packing and before you ever get the car the fill the tires with nitrogen. They tint the windows. They add 400 for oil changes for life. This is called packing and all these are overpriced add ons for the dealership. Never discuss what you want to trade before you get a price and the internet manager will tell you money off so you will come in and that idea will have disappeared like a fart in the wind when you get there. Leran the magic words. No! And xxxx no! More

Untrustworthy This place has horrible business practices. We had been working with the dealership to buy a used car. We had the deal ready to go, given them the c This place has horrible business practices. We had been working with the dealership to buy a used car. We had the deal ready to go, given them the check for the vehicle, but we were just waiting to have them correct an error in the sales tax because we were in a different state before we received the car. In the meantime, while we were waiting for that they decided to sell the vehicle to someone else. When we called to complain someone there said yes the car was in the system to go to us but after getting the run around with different managers a female manager called us delusional that we spoke to someone earlier that said the car was suppose to go to us. DO NOT TRUST THESE PEOPLE and look at the other recent reviews. More

Bad Service I had oil change with multipoint inspection, the check list says everything is Okay, once I ride the car I figured the windshield washer fluid still I had oil change with multipoint inspection, the check list says everything is Okay, once I ride the car I figured the windshield washer fluid still low as I left it before the service made !!! look like no one checked or do the inspection from the first place. Also the funniest thing after service done they hang a note on your back mirror just in case if you're wasn't happy with our service with a phone number of the general manger and no one pick up the phone. More

Holly Le is the worst sale person Mình th?y qu?ng cáo c?a Holly Lê trên TV nên mình l?y h?n và có ý d?nh mua xe Honda Accord LX. Khi mình lái th? chi?c xe th? nh?t thì mình không thích Mình th?y qu?ng cáo c?a Holly Lê trên TV nên mình l?y h?n và có ý d?nh mua xe Honda Accord LX. Khi mình lái th? chi?c xe th? nh?t thì mình không thích chi?c dó l?m, nên quay v? và h?i Holly d? lái th? chi?c khác. S?c m?t c?a Holly thay d?i ngay l?p t?c. Holly có v? nhu n?i cáo và h?i mình T?I SAO? T?I SAO KHÔNG MUA CHI?C NÀY MÀ CÒN ÐÒI CHI?C KHÁC? Xin l?i, mua rau c?i ngu?i ta còn l?a ch?n, d?ng này mua xe mà Holly l?i h?i mình v?i gi?ng di?u ?y. Cu?i cùng Holly cung dua mình xe khác d? ch?y th?. Khi mình thích xe th? nhì này và có ý d?nh mua, nên mình vào office thuong luong giá c?. Holly mu?n bán chi?c Honda Accord LX v?i giá $27000 USD. Th?t không th? tin n?i. Lúc di mua xe mình có chi?c Toyota Corolla kho?ng 15 nam tu?i và lúc dó dang có chuong trình Air Check Texas c?a chính ph? cho $3000 nh?ng chí?c xe 10 nam tu?i tr? lên (không dòi h?i thêm di?u gì h?t). Chi?c Corolla c?a mình duong nhiên h?i d? di?u kiên d? nh?n ti?n Air Check. Holly ki?m d? lý do nói là xe không d? tiêu chu?n này n? và dòi mua l?i v?i giá $1100 USD. Lúc dó mình bi?t là cô ?y s? b? túi $1900 USD t? ti?n Air Check Texas, vì xe Corolla c?a mình thu?c lo?i ph? th?i (rebuild, savage trong ch? quy?n xe có ghi rõ). Không có dealer nào s? mua xe mình v? v?i b?t k? giá nào. Bao nhiêu d?y là bi?t Holly giang x?o nhu th? nào r?i. Mình l?ch s? xin phép v? d? bàn b?c v?i gia dình thì Holly l?i l?n ti?ng h?i: HÔM NAY Ð?N Ð Y KHÔNG MUA XE H?? V?Y H?? Mình không mu?n làm l?n chuy?n làm gì nên mình ch? cu?i và di v?. Nh?ng ngu?i Vi?t Nam nào xem qu?ng cáo c?a Holly Lê trên TVs xin hãy tránh xa cô ?y ra và hãy tìm dealer khác d? mua chi?c xe Honda c?a mình. This is the worst dealership around Houston area. I met a sale person name Holly Le. She was nice at first when I asked her to test drive a new Honda Accord LX. I gave it a test drive and didn't really like that car, so I came back and asked if I could test drive another car. Her facial expression completely changed to angry. She asked me "WHY? WHY NOT BUYING THIS CAR?". As a buyer, I had the right to test drive many cars as I wanted before making my decision. Eventually she gave me a second car to test drive. I came back and worked on a deal and she wanted $27,000 for a Honda Accord LX. What a joke! I walked out the door and will never come back to this dealership. TO EVERYONE, IF YOU WANT TO BUY A HONDA, DO NOT BUY IT FROM KATY HONDA. More

Just the usual exceptional service appointment When I took my wife's 2009 Accord to Katy Honda for a state inspection, oil & filter change, and regular overall (40K miles) service, the Express Serv When I took my wife's 2009 Accord to Katy Honda for a state inspection, oil & filter change, and regular overall (40K miles) service, the Express Service Manager, Desiree Abbott quickly came and apologized to me. They could not continue with the state inspection because the tires would not pass. In fact, she pointed out, they were so worn that the steel belts were showing through. She was so concerned for my personal well being that she told me not to do my usual search for the best tire prices in the area, but rather, that I should go immediately and have my tires changed because I and my wife were at a terrible risk driving on those tires. I went to my usual tire dealer, purchased replacement tires and returned to Katy Honda for the remainder of my service needs. I have complete trust in Ms. Abbott as she has tended to my cars' service needs over the years and I have never had a problem afterwards. I truly appreciate the service work performed by Honda Cars of Katy and look forward to doing business with them well into the future. More

Cannot even do an oil change right! Their service personnel are terrible. My wife used them for years to change the oil and filter on her CRV, but they overfilled the engine with oil. Their service personnel are terrible. My wife used them for years to change the oil and filter on her CRV, but they overfilled the engine with oil. Luckily for them we discovered the problem quickly, before permanent engine damage occurred. They fixed their problem, but now I know that these guys cannot even be trusted for simple oil changes. More

Beware Please make sure you watch these guys...they smile at you and then really con you in the end. Your better off going some where else...to be continued Please make sure you watch these guys...they smile at you and then really con you in the end. Your better off going some where else...to be continued More

Did not honor the internet price once I got there I worked a price with Brittney in the internet department. We had an appointment, she even called that morning to confirm. Once I got there, Brittne I worked a price with Brittney in the internet department. We had an appointment, she even called that morning to confirm. Once I got there, Brittney was out for breakfast, this was at 12 noon. Then I was introduced to Rene Valdez. As it turned out I had to pay $2000+ more than I was promised by Brittney. It was a bait and switch. They also didn't tell me about the $1000 owner loyalty for Pilot buyers. All in all it was the old car bz high pressure," slam, bam, thankyou mam". This was the second car I had bought from Honda of Katy, and it will be the LAST one. Almost criminal the way they acted. More