Katy Honda

These guys DO NOT LIVE in the same world as their customers I feel sorry for my salesman Coxie, who was excellent. His sorry excuse for a manager, SIMON i believe was his name, has no clue what he is doing is t I feel sorry for my salesman Coxie, who was excellent. His sorry excuse for a manager, SIMON i believe was his name, has no clue what he is doing is the reason Coxie did not earn a commission and a sale and wasted two days and many hours working very hard and not being able to make a dime off his efforts . He appraised my 2014 Toyota Tundra SR5 Texas Edition w/ TSS Package including 20 inch oversized wheels and running boards. The MSRP was over $42,000 and is only 8 months old. I understand vehicles are a depreciating asset and completely understand the way true market value is determined when trading in a vehicle. This guy simply did not want to earn my business. I asked questions and he just stared at me as if he did not hear the words come out. WHAT A JOKE. He acted as if I had never bought a vehicle before nor traded one in. He is disgrace to the automotive industry and its a shame that he controls whether or not Coxie and many other hardworking salespeople earn a paycheck. It must have been his first day. DO NOT GO HERE IF U HAVE A NICE VEHICLE TO TRADE IN!!!! More

Lemon car Buy the car last year and still having problems the transmission when out in a 3week after I buy the car I took back the following week and they toll Buy the car last year and still having problems the transmission when out in a 3week after I buy the car I took back the following week and they toll me because I pay cash did not have any warranty they knew that car had trasnmission problems because they flush the transmission and the car had a recall on transmission problems which they did not put on the car fax More

TJ of finance department cheated me when buying new car would have given negative star if possible. This place reeks with liars and deceitful people. WATCH OUT FOR TJ IN FINANCE DEPARTMENT. PLEASE GO TO B would have given negative star if possible. This place reeks with liars and deceitful people. WATCH OUT FOR TJ IN FINANCE DEPARTMENT. PLEASE GO TO BBB AND SEE ALL THE COMPLAINTS ON THIS PLACE BEFORE BUYING A CAR FROM HERE. More

Great Experience I had such a great experience here at honda cars of katy. My salesman was so helpful, and did everything in their power to make sure I was happy with I had such a great experience here at honda cars of katy. My salesman was so helpful, and did everything in their power to make sure I was happy with my purchase. All management was excellent as well. I would absolutely reccommend anyone I know to go to honda cars of katy. I am loving my new vehicle! More

New Honda Accord I usually do not comment in reviews, but I must say today I had an excellent experience purchasing a new car with this dealer. I did my homework on pu I usually do not comment in reviews, but I must say today I had an excellent experience purchasing a new car with this dealer. I did my homework on purchasing a new car at the website Truecars.com I called the dealer and talked to Coxi Quiroz and told him if he could match the price I gave him I would come in. He matched the price I gave him and added several options on the car at no cost. The financial adviser Steven Martinez was very generous in all areas of the financing and warranties. This is my first positive experience with buying a new car and highly recommend doing your homework first. I know not everyone believes they are treated honestly when purchasing a new car, but I do this time. This one gets an A+ from me. More

Okay ending Initially inquired about a Internet special but after test driving and returning a day later to finalize purchase, was told the car was not for sale d Initially inquired about a Internet special but after test driving and returning a day later to finalize purchase, was told the car was not for sale due to litigation. Why was it posted on the Internet? Miscommunication! I was upset and frustrated. Dr. Dunlap assisted in helping me find another car after many test drives. His patience was noteworthy. He and Moussa gave us a fair deal on a newly arrived honda accord. Left feeling satisfied and got the car the following day. Now, if the finance department would just return my call in regards to honoring the graduate program, I would be a happy gal. More

Avoid, dishonest bunch of liers Honda of Katy are a bunch of crooks. Do not buy a car there, especially their finance person TJ. We purchased a car from Honda of Katy on November 7 Honda of Katy are a bunch of crooks. Do not buy a car there, especially their finance person TJ. We purchased a car from Honda of Katy on November 7, 2014. My husband told them from the beginning we were not financing through Honda because I had been pre-approved by my credit union to pay for the car. We needed a purchase contract to give to the credit union so they could create the payoff check. Initially they asked for a copy of my driver’s license because the car we traded in was just under my name and the financing through the credit union was just under my name. The car was purchased on Friday, Nov. 7th, the first contract they filled out only had my husband’s name, the second contract they filled out, my last name was wrong and finally the third contract was correct. As soon as I received the corrected contract on Wednesday, Nov. 12, 2014 I immediately faxed the contract to my credit union. That day the credit union overnight federal expressed the check to the dealership. T.J., Honda of Katy’s finance person, called my husband today, November 28, 2014, 15 days after they received the check from the credit union and said he had financed the car through Honda Finance because they had not received my credit union’s check in time. I told him it had been overnight Federal Expressed to them on November 12. (the credit union has the Fed Ex delivery acknowledgement). Then, he said they had not cashed the check because the check was just under my name and not my husband’s. Why is that our fault and why didn’t he call us when he received the check? I told him, the car we traded in was only under my name and I had filled out paperwork to get the car transferred to the dealership, they didn’t have a problem processing that paperwork with that being only under my name. I told him he had been given a copy of my driver’s license the first day we decided to buy the car and it showed only my name. How come they waited 15 days to tell us they were not cashing the credit union’s check because it was only under my name? I told T.J. it was not our fault and I was returning the car because we had 30 days to change our mind and he said we couldn’t return the car, it was too late. These people are a bunch of crooks. T.J probably gets some kind of kick back from Honda Financing. More

Honda of Katy We bought a 2006 Honda Accord, and we had some trouble with the vehicle. At first we were dissatisfied with the reaction of Honda of Katy. However, af We bought a 2006 Honda Accord, and we had some trouble with the vehicle. At first we were dissatisfied with the reaction of Honda of Katy. However, after talking to Chris Morrison, we’re satisfied that they are doing everything they possibly can to make us happy. They offered us a great deal on a different car, and they were willing to give us full credit for the 2006 Honda Accord. Additionally, Chris Morrison offered to write us a check for the full amount of repairs that we were out. Chris spent over four hours with us on a very busy day trying to make the situation right. So, my initial experience was completely changed based on how much Chris tried to help us. My initial one star rating is now a five star rating. Thank you Chris! Update: Chris called today, and after checking out the engine again, he is worried about the status of the Accord. So, he is putting in a new engine at his cost. I would recommend that anyone that has an issue to talk to Chris before posting here. I wish I had, because he did everything he could to help us. I am saving up for another vehicle to buy in the fall 2015, and I will be going back to Honda of Katy More

Refused to Honor Deal Made with Me by Sales Manager I made an offer via the internet on a 2015 Honda CR-V EX-L which was showing in their inventory on the website. I received a call from Robert White, I made an offer via the internet on a 2015 Honda CR-V EX-L which was showing in their inventory on the website. I received a call from Robert White, Sales Manager, asking me if I was ready to purchase the car. I said yes and that I had financing already through my credit union. A few hours later I received an email from Mr White accepting my offer. He said he would forward the purchase order to my credit union for processing. The paperwork never arrived. I called to follow up. I was told someone would be contacting me soon. After eight hours waiting for the paperwork I was finally informed that they would not be able to do the deal after all. I asked why no one had bothered to tell me, but instead, just left me hanging, I received little sympathy. They simply said I'm sorry, we can not sell you the vehicle at that price. Later, they called me back to say that if another identical vehicle happened to arrive in the future, they would sell it to me at that offered price. This is by far the most unprofessional dealership I have dealt with in 40 years of car buying. More

Really Happy Just bought a Civic at Honda of Katy. Had wonderful experience working with TJ Ashraf!!! Extremly through and straight forward I would Recommend u to Just bought a Civic at Honda of Katy. Had wonderful experience working with TJ Ashraf!!! Extremly through and straight forward I would Recommend u to go there today More