Katy Honda

Terrible experience. Provided false info regarding availability of required color. Rude non-apologotic behavior for this mistake. Made us wait for an hour to tell this. availability of required color. Rude non-apologotic behavior for this mistake. Made us wait for an hour to tell this. More

This dealership is unprofessional and disorganized, and the majority of their staff are incompetent and dishonest. Like other reviewers, I had to sit there for hours for some reason, when all I wanted to d the majority of their staff are incompetent and dishonest. Like other reviewers, I had to sit there for hours for some reason, when all I wanted to do was hand over my money and buy the car. They added on $2000 worth of extra features without telling me they were optional...luckily I noticed before it was too late. When I called multiple times a few days later to ask for the VIN, the salesperson didn't return a single one of my calls so I went there in person and saw her sitting out front drinking a soda and chatting it up with her colleagues. I was also told that someone would contact me when my license plates arrived; of course no one did. I bought the "free oil changes for life" option and have put in multiple requests for service but no one responded, presumably because they're not going to make anymore money off of changing my oil. The only response I got was when someone called asking if I'm "still interested in buying a Honda Fit". I patiently explained that I've already bought a Honda Fit from them and was trying to get it serviced, and asked her to get the service department to call me. Of course I never heard anything back. I'm very happy with my Honda but there are other dealerships so don't waste your time dealing with this sleazy, incompetent lot. More

Talk about the worst car buying experience - come to Honda of Katy or John Eagle. Sales men dont know their stuff. Internet pricing is wierd, half hazard and not honored. I received a formal email sayin Honda of Katy or John Eagle. Sales men dont know their stuff. Internet pricing is wierd, half hazard and not honored. I received a formal email saying "Management of Honda of Katy has accepted your offer with all details listed". When I reached the dealership, all the games began. Cannot do this price and want $900-1000 more, car is not in stock, we don't do dealer trades (Complete bull). Dis honest and not courteous employees and management. I spent 7 hours at the dealership trying to BUY a car and they made every effort to not sell it and fleece me. When they could not honor the price of the Honda Accord V6, they tried to sell me the 4 cylinder for $1000 that the V6!!!! Two words - STAY AWAY. Get quotes from them, but dont do business with them. Go to honest people like Gillman or Spring Branch Honda. I dealt with Spring Branch Honda and bought my car from them - good experience and hassle free. Give them your business and dont support crooks like Honda of Katy / John Eagle. I am going to complain to the BBB and Honda formally. More

WARNING!!! Your invoice will in no way reflect the negotiated price (and I am in no way just talking about sales tax). They will add serveral items to your invoice that can add upwards of $2000 to th negotiated price (and I am in no way just talking about sales tax). They will add serveral items to your invoice that can add upwards of $2000 to the price of your purchace (yes, that's TWO THOUSAND DOLLARS). They hide these fees, so be warned. Additionally, their sales people are incredibly aggressive and not forthcoming with actual information about their cars. They profess ignorance and that they will follow up, but never do. BE WARNED!!! GO TO TOYOTA OR ELSEWHERE!!! More

Talk about horrible customer service!!!! I went 2 Talk about horrible customer service!!!! I went 2 weeks ago on a Saturday to purchase a vehicle, the sales person Mike is a liar and very clueless, Talk about horrible customer service!!!! I went 2 weeks ago on a Saturday to purchase a vehicle, the sales person Mike is a liar and very clueless, he doesn't know the answer to the questions you ask him and he doesn't even try to get an answer. He wants to act like he is "on my team trying to beat the finance guy" yeah right! He was clearly trying to convince me to pay a ridiculous high price. But wait... It gets worst with Alex the finance guy... When we finally come to an agreement on the car price, the finance guy Alex is a complete liar, says one thing and the very next day denies everything. He was nice while he made the sale, but then a complete jerk & very rude. When i asked for his business card, he just threw it on the desk for me to get. He lied on the Honda warranty, did not go over all the options, will not answer your questions directly, gives you the run around on almost everything. He said he was going to try to help us and have us talk to the owner to get help, and all he did was bring his coworker acting as a manager. He had promised us a meeting with the owner, we set a time to meet, we get off from work, and when we get there, nobody even knows about our case and we never got to meet with him. Alex made it very clear that he does not care about customer service or experience, as long as he makes a sale out of false advertisement. He went back and edited the documents she had signed. He talked about reviewing a video, but after he reviewed it, he changed his mind about going over it with his manager and us. Complete scam!!! Do not let him talk you into the extended warranty, he will say anything to get the sale. Doesn't even acknowledge or shake your hand once there is an issue to be addressed. Please read this and think about it before going to Honda Cars of Katy!!! They are a liars, very rude, selfish, and do not keep their word. I already saved 3 people from going there, I hope you take my words of experience and avoid going to them. More

Waited 2 hours for state inspection. Car was ready but no call was made to inform client who is waiting in the customer waiting lounge. Service manager was seen delivering pizza and having coffee with her call was made to inform client who is waiting in the customer waiting lounge. Service manager was seen delivering pizza and having coffee with her "supervisor". Since customers are not their priority, then they should not be in the service business. Customer saw car driven out of the service area and parked at the far end for about an hour after car was check in. What was best is service manager took customer information and told customer that she will come for her signature, but that never happened. None of the service manager seem to show any interest in their jobs. This do not happen at Gillman Honda and Honda Cars of Katy need to learn how to treat their customers like Gillman Honda. More

I had been corresponding with Honda of Katy, regarding a Honda Odyssey LX 2012. I recieved a quote from Mr Blake (Internet sales) for the Odyssey for $26,122.52 on 1/19/2012. I emailed him back and as Honda Odyssey LX 2012. I recieved a quote from Mr Blake (Internet sales) for the Odyssey for $26,122.52 on 1/19/2012. I emailed him back and asked him to reconfirm that my "FINAL walk-out price for the new Honda Odyssey LX is $26,122.52" I had also written and told him that I will have to drive to Katy with my wife and 2 children, a 6month old & a 2yr old, hence I wanted it reconfirmed. He emailed back 1/19/2012 - "Yes the price sounds right, see you here on Monday". I took a day off work, we drove 180 miles on Sunday 1/20/12 -to avoid two long car journeys for the kids, in one day. Being little children, we had to stop 4 times along the way. Stayed at Hampton Inn and were at the dealership Monday 1/21/12 at 9:15am. Having seen the car we decided to proceed with the purchase but were dismayed when told the price now was around $29,500. I asked to see the General Manager. Dwain Davis came to speak with me first. He said the price did not include destination charge and add ons on the the car. His manner was rude and condescending. Next, D Rogers came to speak to me and insisted he was the GM. Neither of these men could explain why the additional charges were not mentioned in any of the phone calls/e mail for the FINAL price. I was not allowed to meet the GM despite several requests. I felt that the dealership was unprofessional, deceitful and had no regard for my time or my circumstances.We drove back 180 miles to San Antonio empty handed and feeling cheated. More

Don't take quotes from Naina Nanjua Honda Cars of Katy (Houston suburbs) too seriously. They are super low but when you go there she will hand you over to "her manager", Ben Gazi. He is the sale (Houston suburbs) too seriously. They are super low but when you go there she will hand you over to "her manager", Ben Gazi. He is the salesman you DON'T want to do business with. He tried restarting the negotiation process from scratch saying Naina's quote doesn't mean anything since she is just a consultant. This comes after driving 3+ hours to their dealership. We walked out immediately. More

Most horrible car dealership experience. I contacted the dealership by email first to get epricing for a 2012 CRV. Jacinda Atkinson replied back with a reasonable quote (21.1K+ttl) and I called her later in dealership by email first to get epricing for a 2012 CRV. Jacinda Atkinson replied back with a reasonable quote (21.1K+ttl) and I called her later in the day at 4pm to confirm the quote and check if I come in for a test drive. She eagerly mentioned the manager was trying to clear the few remaining 2012s and was giving throw-away pricing/discounts on the 2012 CRVs and I needed to come by soon. So I confirmed I will be there at 5pm (in 1 hour) which I did with my wife at 8 month old baby in freaking cold weather hoping to buy the car. First thing I was told - she has already left for the day!! Fine another salesman who started helping me found out they have no 2012 CRV left in stock. After half hour of non-sense, one of the 'managers' tells me that their inventory did not get updated from all the sales over the Christmas weekend and I should try out the 2013 CRV base model and he would try to make a reasonable deal. Fair enough, so we tried one and ofcourse liked it. What next - a 'deal' of full sticker price MSRP with all the cost for dealer extras added coming out to almost 29K for a CRV LX base. I asked in frustration if this was really what they 'called' a reasonable deal? Did they have a better offer. Alas not, and me and my family left and no courtesy from anyone except the salesman Simon who I feel sorry for as he had to pick up the bad deal initiated by Jacinda and the 'managers' behind the reception desk!! More

I was contacted by Katy Honda (Tiffany Price) and offered the opportunity to upgrade my 2011 Pilot for a 2013 Pilot Touring for no money down with cheaper monthly payments for 60 months. Throughout three dif the opportunity to upgrade my 2011 Pilot for a 2013 Pilot Touring for no money down with cheaper monthly payments for 60 months. Throughout three different phone conversations I questioned Tiffany if this was some marketing ploy that I was not interested, but was assured by Tiffany with the recent rebates, low intrest rates, and the need for used vehicles that this was a legitamate offer. Upon visiting the dealership I was greeted by Tiffany and handed over to Shely (salesman) and we proceeded to select a vehicle. During this process I again reinerated to Shely what I had been told on phone and he said "if that is what I was told that Katy Honda would make it happen". As you can guess when it came time to close the deal, Tiffany's manager (Tiffany Lively) said Tiffany had made a mistake and obviously needed more training and that Katy Honda could not honor the original offer. What they did offer was a used 2012 EXL model for higher monthly payments which I declined. It is a shame Katy Honda operates in this manner. More