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Katy Honda

Katy, TX

4.0
857 Reviews

21001 Katy Freeway

Katy, TX

77450

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Showing 857 reviews

July 23, 2011

I purchased a used vehicle from Honda Cars of Katy june 13,2011. The A/C was not cooling, I agreed to purchase the vehicle only if the dealership would repair the A/C.The sales lady mgr. agreed it would be More

by Joe T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
a lady sales mgr. & service mgr
Aug 25, 2011 -

Katy Honda responded

While we service every vehicle we sell, a 2000 model vehicle is bound to experience issues. We did not just charge the ac when it was here, we replaced the evaporater. The failure a couple of months later was a completely different issue, the compressor. It exhibited no signs of failure when the vehicle was serviced here. We will be more than happy to supply evidence with part numbers on the work we did do. We value our customers, and often take care of issues that arise after the point of sale. But a 12 year old vehicle will absolutely have things go wrong with it. We in good faith repaired the problem it had at the time, as agreed, but cannot fix all issues that arise with the vehicle in the future. I am certainly sorry this happened so soon after you purchased the vehicle.

July 22, 2011

My salesman, Javier Balderas, was the reason that my experience with this dealership went so well. He helped me find everything I needed and kept it in my price range. I still love the car I bought. He More

by kc1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Balderas
July 13, 2011

I wanted something fun and sporty but also wanted 30+ mpg. Tony Duhon was the first sales person to greet me. He was knowledgeable and easy-going. During the initial visit, a scheduled appointment showed More

by LyrixListener
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Duhon; William Harvey; Ricky Barake; Moussa Sininta; Justin Windsor
Jul 13, 2011 -

Katy Honda responded

Well, we have to say thanks to Diane H., as well. We'd also like to take this opportunity to say something about her. SHE MAKES THE BEST CHOCOLATE CHIP COOKIES IN THE WORLD! We were lucky enought to have received a batch she made and would like to comment with the following. They were of this incredibly thin structure, but still chewy. You could taste every ingredient individually, from the butter to the perfect amount of salt. Chocolate chip cookies are not my fave, but I'll take a batch of these anytime, and am hoping she would be kind enough to give me the recipe. She should open a cookie shop. Or go on Food Network to show 'em how it's done. Or write an article on the proper thiness of a cookie to bring out it's full potential. We'd like to thank her for her business, as well. Thanks, Diane! And keep the cookies abakin'.

July 12, 2011

I walked into Honda cars of Katy Monday, July 11 to check out some used cars. I had a good idea of what I wanted but my specificity worked against me in terms of used vehicles. The new CRZ, however, caught m More

by racheltrout
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Balderas
July 11, 2011

While waiting for the sevice manager to arrive, Javier While waiting for the sevice manager to arrive, Javier came up and asked if he could help and asked what was going on. So after explaining to him the More

by dnmanriquez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier, Kadeem, Sean, Tiffany, New car Manager
July 10, 2011

He was very friendly and great customer service. He was highly recommended and I have done the same as sending friends over to Honda of Katy. I got exactly what I was looking for and needed. Thanks, More

by olgahernandez8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JAVIER BALDERAS
July 07, 2011

I would recommend this dealership because the seller is affable and patient. If you need a loan to buy, Here is the best placed to do this. Manager of this dealership is very respectable and honorable per More

by Sabouri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Aladeloye
July 05, 2011

Javier provided excellent customer service! This was my first Honda purchase and Javier was very informative and provided a relaxing atmosphere. I have never been fond of pushy car salesmen and I have wal More

by Cassiern4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Balderas
July 01, 2011

Javier was the most awesome salesmen I have ever come in contact with! It took us 7 hours to find the right car but we did it! He helped me through the whole thing and with a smile on his face. He did every More

by melissab007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Balderas
June 29, 2011

Everyone we worked with was great! Our Sales rep Kadeem was very helpful. The Manager was super her name was Tiffany and got the deal on the table. I can't remember the finance guys name but he was very ni More

by romnicain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kadeem, Tiffany, Elizabeth, Finance Guy was great
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