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Katy Honda

Overview Reviews (857)

Katy Honda

Name: Katy Honda
Address: 21001 Katy Freeway, Katy, TX, 77450, US
Telephone: (281) 994-0055
Rating: 4

4.0

857 Reviews

21001 Katy Freeway, Katy, Texas 77450

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Sales: (281) 994-0055

Service: (281) 994-0055

Parts: (281) 994-0055

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Katy Honda

Katy, TX

Overview

Reviews

4.0

857 Reviews

Call Dealership (281) 994-0055

21001 Katy Freeway

Katy, TX

77450

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4.0

857 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (857)

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Sales: (281) 994-0055

Service: (281) 994-0055

Parts: (281) 994-0055

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Showing 857 reviews

April 25, 2011

SALES VISIT - NEW

Aside from the discrepancies between the price posted online and the real price of the vehicle (apparently an IT glitch that I recommend be fixed VERY quickly) I was attended to courteously and professio online and the real price of the vehicle (apparently an IT glitch that I recommend be fixed VERY quickly) I was attended to courteously and professionally and, to an extent(Moussa you owe me BIG time!), all personnel I dealt with did their best to make up for the price issue. Highly satisfied and would surely will recommend this dealer and the service dpt which is impressive in its efficiency and customer service. More

by pagurine

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Justin, Moussa, Wiliam

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April 16, 2011

SALES VISIT - USED

I got an amazing deal here! I got exactly what I wanted at the price I wanted it. I had been to two other Honda dealers before coming to Katy Honda. This is a beautiful dealership with wonderful people. Ri at the price I wanted it. I had been to two other Honda dealers before coming to Katy Honda. This is a beautiful dealership with wonderful people. Ricky Barake is great person to deal with. He worked hard to get me the best deal possible. Go to Katy Honda before the others! Also, the manager came over and thanked me for my business. He was very friendly. I did not get any "shady" dealing here. Tbese people are straight-up! More

by shirogers

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Ricky Barake

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April 15, 2011

SALES VISIT - USED

I am from out of state and had traveled to Houston to help my son and daughter-in-law find a good used 2nd car on a limited budget. Until we visited Honda Cars of Katy we had been frustrated by a lack of help my son and daughter-in-law find a good used 2nd car on a limited budget. Until we visited Honda Cars of Katy we had been frustrated by a lack of interest at other dealers to help us, once they knew our budget. Once we arrived at Honda Cars of Katy our experience was different. From the beginning, Mike was professional, friendly, interested and helpful. He found a car within the budget that was better than we expected. I am certain that as long as my son and daughter-in-law live in Houston, when they need another car the first place they will turn is to Mike and Honda Cars of Katy. More

by dgutridge

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Michael Kranpitz

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April 13, 2011

SALES VISIT - USED

Dealership was amazing. If you are a Katy Teacher they will give you amazing deals. I worked with Javier and he was great. He was friendly and not pushy. I would recommend him. They did everything to get will give you amazing deals. I worked with Javier and he was great. He was friendly and not pushy. I would recommend him. They did everything to get me the payment I wanted. I highly recommend this dealership! More

by rickaturner

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Javier Balderas

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April 08, 2011

SALES VISIT - NEW

Dealt with them before and they are very professional and friendly. Love the Honda product and they are conviently located. I like a dealership that doesn't put a lot of pressure on me while I am looking t friendly. Love the Honda product and they are conviently located. I like a dealership that doesn't put a lot of pressure on me while I am looking through the lot, and Honda Cars of Katy is like that. When we were ready to talk, they were available. More

by jhollmann

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Javier Balderas, Justin Windsor

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April 06, 2011

SALES VISIT - NEW

I was very nervous buying a car as a woman, alone. I let Javier know I didn't want to haggle and needed to feel very comfortable purchasing a car. I visited Honda on a Thursday evening test drove a car but Javier know I didn't want to haggle and needed to feel very comfortable purchasing a car. I visited Honda on a Thursday evening test drove a car but decided to leave. (I wanted to shop around a bit). I returned about a week later, Javier was a joy to work with. I test drove another car and decided this was the car for me. Javier, worked really hard with his manager and the finance guy to get me a deal I was happy with. I needed to leave Honda feeling comfortable and not taken advantage of. Javier and the finance guy Justin did just that. Justin worked really hard to get me financed at an excellent rate. Upon leaving they both gave me their numbers to call anytime if I had any questions or needed them to further explain anything to me.I would recommend Javier and Justin to anyone who is looking to buy a new car. More

by kenyakin

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Javier Balderas

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March 28, 2011

SALES VISIT - USED

Javier Balderas was the employee that helped me find the Javier Balderas was the employee that helped me find the car that I was looking for. He was very nice and even paid for my lunch. He also Javier Balderas was the employee that helped me find the car that I was looking for. He was very nice and even paid for my lunch. He also took the time to answer and explain all of my questions. I am very pleased with the service I received from Honda and I recommend it. More

by valeriecisneros

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

javier balderas

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March 28, 2011

SERVICE VISIT

I took my car in for a service and came home with a brand new vehicle. No money out of pocket.....very friendly staff. Took me around to look at different colors of vehicle and different types....also offe new vehicle. No money out of pocket.....very friendly staff. Took me around to look at different colors of vehicle and different types....also offered me water and something to eat. General manager came to talk to me. More

by mfales

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Chris, Scott, Eric

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March 23, 2011

SALES VISIT - USED

My experience at Honda Cars of Katy was beyond excellent! Tiffany is the Used Car Director and she took time with me and met my needs. I purchased a 2007 Honda Accord and I'm in love with it. Ricky made sure Tiffany is the Used Car Director and she took time with me and met my needs. I purchased a 2007 Honda Accord and I'm in love with it. Ricky made sure I was completely satisfied. I had to bring my car back in for a touch up and I was not inconvience when my car was kept overnight. I highly recommend this dealership in buying New as well as pre-owned vehicles. I'm sure by the way I was greeted the sale staff was great to be around. So, if you are reading this Tiffany and Ricky.....thanks from the bottom of my heart! And if you are looking to purchase a car......Please go to HONDA CARS OF KATY!! More

by barnettkids4

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Tiffany Lively, Ricky Smith

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March 16, 2011

SALES VISIT - USED

We purchased a used Honda Civic Hybrid from this dealership and had a very bad experience from the beginning. We were constantly shifted from sales agent to sales agent. They demanded $1,000 above dealership and had a very bad experience from the beginning. We were constantly shifted from sales agent to sales agent. They demanded $1,000 above the price advertised online, stating that they would not make any profit at the advertised price. The sales agent told us that the hybrid batteries were not known to fail. Our hybrid battery lasted one week, prompting an automotive technician to tell us that it had been "fixed" for the sale. The Finance department head managed to add on all sorts of charges, including a $500 fee for "Lifetime Free Oil Changes." (My fault for missing that one on the contract, but he did his best to confuse us.) The Finance Department Head also sold us a 3 year complete warranty, then printed out a lesser warranty to give to us. (We discovered this and challenged him and he said he used the wrong form. They were two distinctly different colors.) Only after extensive work on my part, reporting them to the Better Business Bureau, and starting a case action suit with Honda America did they agree to replace the Hybrid battery at their expense. All in all, this was a very stressful experience and a good lesson for my 16 year old son on what to avoid in future car deals! More

by baself

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

Sales agents, Assistant Manager, Finance Director

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Apr 08, 2011 -

Katy Honda responded

Honda Cars Of Katy wrote on 3/25/2011 10:19:57 PM: We are sorry for your experience. And while it will do little, if anything at all, to make the situation better, we'd like to address your points for clarification. I'm not sure why you were shifted from sales agent to sales agent, but I suspect, correct me if I'm wrong, that you were greeted by a BDC agent, then moved to a salesperson. If this is the case, the BDC agent answers leads, both internet and phone, but is not a salesperson. We are sorry for the confusion. As for the price issue, the consumer always has the right to decline the purchase. The internet has changed the landscape of car sales from what used to be an inefficient market to an efficient one. Buyers now have as much, and sometimes more, knowledge that the sellers. We know we cannot survive if our price is not competitive, and as you shopped online, you must have agreed that our price was good, or surely you would not have paid it. Your complaint about the batteries is, unfortunately, the bane of any used car dealer's existence. The fact is, a hybrid battery cannot be "fixed" for sale, and any claim to the contrary is patently untrue. All batteries are tested for state inspection, and one that is failing simply won't pass. We keep these records on file and will gladly show you how those batteries tested when the car was serviced for sale. If we had any inkling that there would be an issue in the near future, we would have wholesaled the car, for the following, and very compelling, reasons....1.We would not be able to replace them and take care of our customer should they fail, they are far too expensive. We cannot determine, even with the best of inspections, the future of all the parts of any used cars. Every mechanic will tell you that. We can only determine what is presently wrong, what is worn to the point of needing replacement and whether or not a car is in good running order. But unforseen and "can happen at any time" failure of many parts is indemic to used cars,even new, and the purchase of them. This is why warranties were invented. However, we do fix issues that arise after the point of sale all the time in order to take care of our customers, despite the fact that all used cars are sold "as is" and the consumer signs in multiple areas to that effect. 2. We are intensely concerned about our reputation, and are keenly aware that a situation like yours can only result in what it has...a service complaint that will cost, even if we don't fix the issue, in time spent on the complaint and on the phone with Honda, this ads up when production stops to deal with it...an unhappy customer who will verbally abuse us to anyone who will listen, post negative comments online and never return for a future with us in service or in sales. The sheer dollars this costs the dealership in future business and the customers who believe we would intentionally do what you have suggested is staggering, and don't think we don't know it or don't care. We would be completely off our rockers, intensly dim witted, or callous to the point of doing such a bad job that our doors would close. I can assure you, we are none of these things, and were just as frustrated as you. The reputation of car dealers in the past will probably cause you to disbelieve my words here, and for that I can only say that we operate with integrity and a presence of mind that our customers are our bosses and write our checks. Intentionally deceiving a customer is akin to standing up in a staff meeting, kicking the boss in the shin whilst calling him bad names and expecting to keep your job. We called Honda to try to fix this and were turned down. After you're call to them , they agreed to replace the battery. Honda paid for it. And I have no doubt it was stressful, it was for us, too. Our finance managers, while very good, make mistakes on occasion. It's unfortunate that it happened with you, as I'm sure it only reinforced your negative experience. We take the business transactions seriously. So, once again, apologies. We hate stress. The job is stressful by nature, and a stressed customer translates to more stress for us. We would never intentionally create it and try to resolve it every single time. We want loyal customers for life and know that we have failed in your case, not through malice, but unforseen circumstance. Still we will own it and learn from it. Thanks for the feedback and I can only hope that you take my words as sincere and to your heart and give us a chance in the future to do better.

Katy Honda

Showing 857 reviews

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