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Kearny Mesa Ford

San Diego, CA

4.3
92 Reviews

7303 Clairemont Mesa Blvd

San Diego, CA

92111

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Showing 92 reviews

December 28, 2023

Because I had “A” plan their finance manager kept jacking up the price with add ons. More interested in boosting his dollar quota than making a sale. The guy was a total arrogant jerk so after 31 years of Fo More

by rick.rocket2122000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marisol Betancourt
Dec 30, 2023 -

Kearny Mesa Ford responded

We're sorry to hear about your experience and would like the opportunity to address your concern. Please contact our Finance Director at jfrederick@kearnymesaford.com.

December 27, 2023

Avoid at all cost I knew I should have stuck with my Ford dealership I trusted on my previous Ford purchases. Thought it would be a better experience trusting a dealership closer to home. Long story More

by sunnysandiegotripletdad
Recommend Dealer
No
Employees Worked With
Noah Richardson
Dec 30, 2023 -

Kearny Mesa Ford responded

Ronnie, we're sorry to hear about your experience. Eric is currently working with you to get your concern resolved as quickly as possible and we hope that the resolution is to your full satisfaction. Thank you for the opportunity to address your concern. We wish you a Happy Holidays.

Dec 30, 2023 -

sunnysandiegotripletdad responded

Eric has resolved the 1+ month long predicament. I am thankful for him to do so promptly. Wish I would’ve gone to him first versus dealing with individuals that were part of this transaction and events leading up to. Seemed like an easy solution that 4 other people amongst the sales and finance team at Kearny Mesa Ford could not or did not want to resolve. I was told this was a learning opportunity amongst the folks at KP Ford, which I doubt. The lack of accountability is overwhelming. I still have not heard back from anyone else but Eric. It’s funny, I don’t believe they realized I was on their email chain, but there was strategy discussion to “encourage” me to remove all reviews. It’s funny how fast KP Ford will discuss amongst themselves a bad review, vs customer service.

November 16, 2023

The service was very professional. The staff was knowledgeable. The finance department got us in and out in record time without trying to push more options on us. More

by jaygross
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Modar, Alex, Paulina
September 21, 2023

This dealership booked an appointment with me and then didn’t even diagnose the car until the following day. Obviously they don’t understand the meaning of an appointment and don’t value their customer’s More

by Jchuckta
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cainen Wong, Marisol Betancourt
Sep 21, 2023 -

Kearny Mesa Ford responded

JChuckta, We are sorry to hear about your experience and would like the opportunity to address it. Please contact our service director at john.hernandez@kearnymesaford.com at your earliest convenience.

September 21, 2023

Kearny Mesa Ford is a great dealership, we came down from another city to work with them. Fair pricing, and really nice salespeople. More

by Mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cainen Wong, Marisol Betancourt
September 10, 2023

The best dealership in San Diego hands down. The entire staff is first class and extremely knowledgeable. They give you one of the best car/truck buying experiences you will ever have. I highly More

by dustin.gray93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Khosoosi
August 30, 2023

Attentive and provide great feedback over the course of a year during our ordering, manufacture and delivery process of our truck. More

by pfamsd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexsandrea Parsons, David DJ Hernandez
August 26, 2023

Competitive pricing, good stock, friendly sales people and overall very happy with the experience. Ed in sales was really helpful. More

by tourmo4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed
August 23, 2023

Buying a new vehicle in the post covid market is dicey, mark ups, shady business practices, etc... Working with Saul to purchase a hybrid Maverick was the easiest part of this adventure, though not knowin More

by eric.diaz86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul
August 08, 2023

Tach Durdiev our salesman was very personable, knowledgable and help-full days after our purchase. I would recommend him to any of my friends. More

by Gp4Jax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tach Durdiev
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