Kearny Mesa Ford

I started calling over a week ago in attempts to schedule a time to bring my car in for maintenance and for its third or fourth recall. Every time I called they said someone would call me back and I never go a time to bring my car in for maintenance and for its third or fourth recall. Every time I called they said someone would call me back and I never got a call back. So I called 4 times and finally was referred to a service manager who apologized and said he would help. He offered to schedule a pickup of my car for the following week and I expressed I had to go to work so he said I’d be the first stop at 0915. 0945 rolls around and no one called, no one came, and I couldn’t get a hold of Troy. So I went to work, already late. Then I get a text saying they just “rescheduled” my pickup to 10:45am….again couldn’t figure out who to talk to to cancel until I got a call from a woman saying they were there to pickup my car. I told her it’s been ridiculous trying to schedule something and I’d rather just get a refund for the maintenance and upkeep I’m paying as part of my lease. Obviously am not getting my moneys worth at the dealership. So she said she’ll tell finance to give me a call. An hour later I call her back and say I may have missed a call but it rings forever when I try again. She says she’s emailing finance again to reach out to me, again. Well, as assumed, nothing heard following that. I am beyond words with how difficult and disappointing this dealership service has been. And when I told them I just would take my business elsewhere instead of offering to try to improve themselves the woman said to me I can try another Ford dealer. Flabbergasted. That being said. All this struggle to get my car in for service has been xxxx but even previously when I brought my car in the first two times the service personnel were rude and ignore you. It’s timely and you either have to wait or Uber yourself home for the day only to have to Uber yourself back later to pick it up (if you don’t have a ride). -10 stars for this clown house. This is not how you conduct business. I will not be renewing my lease. More

Great customer service, attention was great. Made me feel comfortable all the time. Would definitely go back! Made me feel comfortable all the time. Would definitely go back! More

The internet team did a great job. I have purchased several vehicles over time and Ali and his team did an excellent job of execution. From the initial contact, follow up on my needs a I have purchased several vehicles over time and Ali and his team did an excellent job of execution. From the initial contact, follow up on my needs and final call when inventory showed up. See Les purchase process and zero pressure to make decisions. Well done 👍 More

Ricardo really made this dealership stand out with how he presents his self. Not only is he good at what he does but he is also very respectful. presents his self. Not only is he good at what he does but he is also very respectful. More

We finally received our brand new bronco(after nearly 2 years from ordering date) we were soooo excited for this day. Ricardo was wonderful. He went above and beyond, came to pick us up from the train sta years from ordering date) we were soooo excited for this day. Ricardo was wonderful. He went above and beyond, came to pick us up from the train station. He was personable, and had the car all ready for us to take home. Kelly in Finance was extremely nice, and had a great attitude. Made our car buying experience very smooth. Thanks again! More

Roman and his team are the absolute best. They took care of me from all aspects. The least hassle purchase I have ever made. They took care of me from all aspects. The least hassle purchase I have ever made. More

I just bought my new Bronco at Kearny Mesa Ford, and I had a great experience from beginning to end. Shoutout to Eric Bunch and John Yoshida for making my car buying experience easy and stress free. had a great experience from beginning to end. Shoutout to Eric Bunch and John Yoshida for making my car buying experience easy and stress free. More

The whole KMF team was fantastic. Easiest car buying experience ever. I would highly recommend KMF for your next car buying experience Easiest car buying experience ever. I would highly recommend KMF for your next car buying experience More

David Garita was great! Even though my Maverick Hybrid was on massive back order, he would notify me of the latest status even though Ford also sent generic notices, adding Even though my Maverick Hybrid was on massive back order, he would notify me of the latest status even though Ford also sent generic notices, adding that personal touch. More