Kearny Mesa Ford

Happy with my purchase of 2023 Bronco & with the team at pick up, Tach & Kelley, in particular. My one frustration was that I emailed several times that I didn't want the front license plate installed, and pick up, Tach & Kelley, in particular. My one frustration was that I emailed several times that I didn't want the front license plate installed, and after a "we have plenty of time to deal with that later" response, they didn't contact me and installed it anyway. I appreciate the dealer and Eric Bunch honoring the price protection from the original order 16 months ago, as I have heard many horror stories of going to pick up your Bronco and other dealers tacking on $10k or so ADM. Kearny Mesa Ford and Eric Bunch in particular were given high ratings on the Bronco 6g forum for honesty and integrity, and I am glad to say I found that to be true. More

Very happy with the dealership and I am very pleased with my purchase.Daniel Suarez was quite helpful with telling me about all the bells and whistles in the vehicle my purchase.Daniel Suarez was quite helpful with telling me about all the bells and whistles in the vehicle More

Martin is great! If you want to buy a car at a great price he is the man If you want to buy a car at a great price he is the man More

Professionalism at its absolute finest. Staff was phenomenal, courteous, attentive, and 100% cared about our happiness. Staff was phenomenal, courteous, attentive, and 100% cared about our happiness. More

I used AutoLand and they found me the PERFECT car at this dealership. Everything was incredibly easy and fast. Could not have asked for a better experience. Love my car! Super clean!! dealership. Everything was incredibly easy and fast. Could not have asked for a better experience. Love my car! Super clean!! More

I started calling over a week ago in attempts to schedule a time to bring my car in for maintenance and for its third or fourth recall. Every time I called they said someone would call me back and I never go a time to bring my car in for maintenance and for its third or fourth recall. Every time I called they said someone would call me back and I never got a call back. So I called 4 times and finally was referred to a service manager who apologized and said he would help. He offered to schedule a pickup of my car for the following week and I expressed I had to go to work so he said I’d be the first stop at 0915. 0945 rolls around and no one called, no one came, and I couldn’t get a hold of Troy. So I went to work, already late. Then I get a text saying they just “rescheduled” my pickup to 10:45am….again couldn’t figure out who to talk to to cancel until I got a call from a woman saying they were there to pickup my car. I told her it’s been ridiculous trying to schedule something and I’d rather just get a refund for the maintenance and upkeep I’m paying as part of my lease. Obviously am not getting my moneys worth at the dealership. So she said she’ll tell finance to give me a call. An hour later I call her back and say I may have missed a call but it rings forever when I try again. She says she’s emailing finance again to reach out to me, again. Well, as assumed, nothing heard following that. I am beyond words with how difficult and disappointing this dealership service has been. And when I told them I just would take my business elsewhere instead of offering to try to improve themselves the woman said to me I can try another Ford dealer. Flabbergasted. That being said. All this struggle to get my car in for service has been xxxx but even previously when I brought my car in the first two times the service personnel were rude and ignore you. It’s timely and you either have to wait or Uber yourself home for the day only to have to Uber yourself back later to pick it up (if you don’t have a ride). -10 stars for this clown house. This is not how you conduct business. I will not be renewing my lease. More

Great customer service, attention was great. Made me feel comfortable all the time. Would definitely go back! Made me feel comfortable all the time. Would definitely go back! More

The internet team did a great job. I have purchased several vehicles over time and Ali and his team did an excellent job of execution. From the initial contact, follow up on my needs a I have purchased several vehicles over time and Ali and his team did an excellent job of execution. From the initial contact, follow up on my needs and final call when inventory showed up. See Les purchase process and zero pressure to make decisions. Well done 👍 More