Keeler Mercedes-Benz
Latham, NY
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200 Reviews of Keeler Mercedes-Benz
Patient. ..knowlegeable ..courteous...caring Answered all questions! Made me feel comforable a very nice experience! . ..knowlegeable ..courteous...caring Answered all questions! Made me feel comforable a very nice experience! . More
Great customer service, very responsive, friendly, accommodating, specific to work being done and identifying problem. Car broke down while 2 hours from home the dealership was quick and accommodat accommodating, specific to work being done and identifying problem. Car broke down while 2 hours from home the dealership was quick and accommodating to provide guidance to get me what I needed in order to get the vehicle to them via trusted tow Svc… More
The absolute Worst Benz dealer in the USA. Constantly rubbing two nickels together to make a penny! Charges for credits cards and marks up by at least 1/2 a % over what they’re charged. Tried Constantly rubbing two nickels together to make a penny! Charges for credits cards and marks up by at least 1/2 a % over what they’re charged. Tried charging an undisclosed “core” on a new wheel. As if I should have to pay them $150 to keep what is already mine. This on top of a 1200 wheel, as if they were doing me a favor when I could find OEM wheels online for $750. Quoted $260 for a new Tpms sensor, when OEM from Helms Brothers ( a very classy Benz dealer) has online new for only $87. Scratched the xxxx out of my hood with their post service wash, and then tried denying, saying its touchless. Yeah, OK! 🙄 I can go on and on, why Keeler should be avoided at all costs! Go to them at your own risk. Me, I’d rather drive an extra hour and goto to either Manchester or Springfield. This dealer is a cheap and as unprofessional as they come! Not worthy of being an authorized Benz dealer. MBUSA should re-evaluate their franchise and at a minimum enforce some more stringent code of operation to preserve the MB brand! More
Excellent service department! All issues were addressed thoroughly and professionally. Staff is friendly, courteous and professional. All issues were addressed thoroughly and professionally. Staff is friendly, courteous and professional. More
Keeler is excellent! Friendly from the time you enter till you leave. Knowledgeable excellent customer service. I highly recommend. Friendly from the time you enter till you leave. Knowledgeable excellent customer service. I highly recommend. More

