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Keenan Motors - Service Center

3.0

48 Lifetime Service Reviews

3664 North Easton Road, Doylestown, Pennsylvania 18902

48 Reviews of Keenan Motors - Service Center

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April 26, 2019

"Service Department"

- jramos

The service department has gone above and beyond to help me every time I call. Tyler Caban has been most helpful and courteous each time. I work for a company that sells Mercedes Motorcoaches (RV). Whenever I have called to get an appointment, Tyler and his department have been prompt in getting me an appointment and then getting the unit back to us in a very timely manner. Most recently, I had a unit that would not start/turnover. I called Tyler to see if he could give any help. He could not at the moment but almost immediately I received a return call from him stating he was going to send me a mechanic, Charlie, to check it out and see if we could avoid having the unit towed. Charlie was quick to find the unit had blown a fuse, changed it and avoided the unit being towed. The staff I have dealt with have always been, courteous, professional and willing to help. Definitely have earned a 5 STAR rating.

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Recommend Dealer
Yes
Employees Worked With
Tyler Caban and Charlie (mechanic)
Apr 26, 2019 -

Keenan Motors responded

Hi jramos! Thank you for your review, and for taking the time to write and share this terrific feedback about your service experience at our dealership! We are so glad to hear that you've been happy with the customer service Tyler, Charlie and team provide for your Motorcoaches! Thank you for your business!

October 25, 2018

"No start 2011 ml 350"

- One bad 69 Camaro

Replaced ignition switch great work! And fair, would recommend to anyone:-) Great service been starting everytime , no hassles gave us new Benz to drive for two days.

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Yes
Oct 26, 2018 -

Keenan Motors responded

Hi One bad 69 Camaro! Thank you for this great review! We are so glad to hear that you were happy with your service experience at our dealership, as well as the customer service Doug, Pete and Art provided. Thank you for your business!

April 23, 2018

"damage during maintenance"

- dmd

Dropped 2017 S550 off @ 10am on 4/17 for A-service, Inspection, Detailing and check squeaking brakes that have been a constant since delivery of vehicle March 2017 (despite being told already repaired). Pete Kielburger was service advisor I was assigned to although I requested any other service advisor (for reason detailed later). Pete only had A-service and Inspection scheduled. Despite my knowledge that A-service and Inspection having a multitude of overlapping tasks involved, Pete explained to me that the A-service is “like a seven page checklist”, and essentially dismissed my inquiry. Not willing to waste time debating minimal dollars, I agreed to pay for both and requested the detailing, which I scheduled the week prior, be done. I asked Pete if he inspected the car for any damage; he had not. We inspected the car together and found one small scratch on left rear wheel. Pete called 12:20 4/18 to inform that car wouldn’t be complete until 4/19 because he had to order new brake pads, and wouldn’t be detailed til 4/19. This is the second time in less than year this replacement has been done. Be aware that Pete told me at intake that cars with low mileage get brake squeaking because the brakes get “rusty”. I reminded him that this had been an issue since delivery; no response. Pete called @ 1:54 4/19 to inform car was ready for pick up. I arrived @3pm, paid for services; told by cashier that key fob was in the car. No key fob in car; took three people to locate. I noticed on my way home that there were 25+ miles added to the odometer since drop off. Inspected car upon arriving home. Two white paint chips on hood of black car that were not there prior to service @ Keenan Mercedes. Called Pete Kielburger who told me that car was dirty upon arrival, so he wouldn’t have seen paint chips (i.e. damage was present at drop off). The hood of the black car was clean at drop off; there was everyday dirt on side panels behind wheels only. Pete stated I should bring car back so he could “make a determination”. I asked what could be done to correct, and Pete stated “paint chips could be touched up but won’t be perfect”. This is an S550 meticulously cared for, garage kept, one year old car, with 2850 miles. I emailed the Service Manager, Tom Haig, @ 4:42 on 4/19 explaining the situation and requesting a meeting with both him and owner, Jim Peruto. I’d had previous interaction with Tom in August 2017 when same car mysteriously had $1600+ body damage. Pete said he hadn’t checked the car for damage at drop off; couldn’t explain it. I am convinced the car was sold damaged. I reluctantly paid for repairs. The car was returned with with misaligned front bumper. I had to return it again...Fool me once. I checked the service invoice, which noted that the detailing was a “sublet”. Perhaps this explains the mileage put on the car... Where was the car taken, and who was driving it? Why does Keenan Mercedes advertise “detailing service” on their website, if vehicle is sent to a separate company, without the owner’s knowledge or consent? Glanzmann? Tom Haig replied to my email on 4/20 stating that he would inspect car, but “seriously doubted if Jim Peruto will be available”. Tom stated that he would take pics and share them with Mr. Peruto and “General Manager” (as yet unnamed), who would make “ultimate decision on how this situation will be resolved”. Tom copied Kevin Post @ Keenan Motors and Bob Glanzmann @ Keenan Mercedes on this email. Tom requested that I forward pics to 215-515-8151, a number that is “directly connected to service communication platform”. Tom promised to confirm receipt of pics. I forwarded pics to 215-515-8151 @ 2:38 on 4/21. Included in that email, I reiterated my request to speak with GM and owner. No confirmation of receipt of pics. No communication at all. I called Tom Haig @ 1:45 (in meeting, left voicemail to return call to discuss) and 6:10 (gone for day) on 4/23. Crickets. I’ve never received customer satisfaction survey from Mercedes for either service visit. FYI: I’ve purchased, in cash, two new vehicles from this dealership, a S550 and a GLK 350 in the span of two years. I would suggest avoiding Keenan Mercedes, sales and service, AT ALL COSTS.

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Recommend Dealer
No
Employees Worked With
Other Employees : Bob Glanzmann
February 26, 2018

"Frauds with Horrible Customer Service!"

- Not Happy

Horrible service! Tried to rip me off and claim I “needed” all of this work done! I said wait a minute, what you are stating I “need” done, I have already gotten done at a different MB dealership a year ago! No way those things are needed again! I told the service guy to look up my MB service history; when he reluctantly did, he then said “well, you don’t have to get these things done, let’s just go with one thing!” WTH! WAIT A MINUTE!!!! Either I “needed” to get all of those expensive repairs done, or never needed to???? He never said “recommended” he said “needed”....He tried to Swindle Me!!!! I told him not to touch my car and I would be coming to get it! He said well you still will owe me about $140 for looking at it! So, I have to pay you for trying to rip me off and fraudulently charge me for all of these things I didn’t need?! When I got there the customer service was horrible! My paperwork only stated they checked over my vehicle and only had that charge. It did not list the million things on it, or even as recommended, that the guy said I “needed” over the phone. I told him I wanted a print out for all of those things he said I needed! He hand wrote three things on my receipt only, which now included a busted headlight bulb that was not needed or coming up as an alert when I dropped my car off to this dealership! Not to mention the service check out lady handed me over someone elses set of keys at the same time she was telling me that my keys were in my car! OMG! Had I not been paying attention I would have walked off with someone’s keys! (Check your dealership cameras for proof of this!) I had to walk back in and say “YOU LET ME WALK OUT WITH ANOTHER CUSTOMERS KEYS!!!” As I slammed them down on her counter in disgust! I left two voicemails for the service Manager to call me and I also wrote this out on my store invoice! Ask me if he has called?! HORRIBLE!!!!! I will never step foot in this dealership again! I advise everyone else not to either! And I am not looking for a pathetic lying response to my review from this delearship! The damage is done and I will never trust your dealership again!

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Recommend Dealer
No
Employees Worked With
Other Employees : Service guy and check out lady (names unknown). Tom Haig did not return my calls!
Mar 01, 2018 -

Keenan Motors responded

We feel terrible that you had a poor experience at our dealership. We have built our reputation on excellent customer service and strive to provide all of our customers with an exceptional service experience. We are so sorry to hear that you feel that you did not share in that experience. Tom, our Service Director, will be reaching out to you shortly. We hope we can work together toward a resolution. Thank you.

Sep 06, 2018 -

Not Happy responded

If a lawyer is reading this, I would love to be part of a class action lawsuit against this rip off unethical dealership! Consumers beware! Do not take your car here for service! They make false diagnostics, inflate costs, and deliberately cause damage to your car! And the shiesty manager will post a fake message under your review saying he apologizes and will call you, but never does! I am still waiting on that call!

July 17, 2017

"Great customer serice"

- cwo5

I'm new to this dealership. I contacted the service department to schedule a starter battery replacement in my 2012 E350 cabriolet, they could not have been nicer or more accommodating. Upon entering the dealership I was directed to Mark Turley. Mark was soo helpful, answering all my questions and quickly completing all paperwork and sending my car on its way. Mark made my service experience "OUTSTANDING". I will recommend all my Mercedes car owner friends to see Mark for there service needs. Keep up the good work Mark. See you next service date. Fred Menschner, Yardley ,PA.

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Recommend Dealer
Yes
Employees Worked With
Jul 18, 2017 -

Keenan Motors responded

Hello cwo5! Thank you for this fantastic review, and for taking the time to write and share this great feedback! We are delighted to hear that you were happy with the customer service Mark provided, as well as your overall service experience at our dealership. We truly appreciate your business and recommendation!

February 28, 2017

" Amazing service amazing customer service "

- Aliki

I live in have her town Pennsylvania but I travel to Keenan Mercedes-Benz Because of the excellent reputation my sales person Evan kakos was amazing he gave us so much information and found the best car for us , we have been to many dealerships but this one is for stands out from the rest , also their service center was amazing the first time I had to take my car in definitely top-of-the-line the crème de la crème of dealerships !!!!

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Recommend Dealer
Yes
Employees Worked With
Evangelos Kakos
Mar 01, 2017 -

Keenan Motors responded

Hello Aliki! Thank you for this wonderful review! We are so glad to hear that you were happy with your car buying experience with us, as well as the customer service you received from our Service Department. Thank you for your business, and for your recommendation!

February 18, 2017

"Excellent customer service"

- cwk31

I took my 04 E500 in for the fuel tank warranty issue. I set the service appointment up and was directed to Mark Turley. He made the process so easy and stress free. I chose to go with Keenan Mercedes after reading the great reviews online. I got my car back this morning and I was in and out of the service desk in 30 seconds. If you are having any doubts about having your vehicle serviced at Keenan Mercedes, leave them in the dust. I highly recommend the excellent service they provided me.

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Recommend Dealer
Yes
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Feb 20, 2017 -

Keenan Motors responded

Hello cwk31! Thank you for your review! We are so glad to hear you were happy with your service experience at our dealership (thanks to Mark!). Also, we appreciate that you took the time to share this great feedback. Thank you for your business, and for your recommendation!

February 02, 2017

"Going the extra mile"

- Rusty273

When I needed Emergency (limp mode) service work completed on my 2014 Sprinter Van, Bob Glanzman with his excellent service team was not only able to find what other dealerships could not fix and repair, Bob kept me in the loop at all times, my Van was repaired and back in service within 2 days. I was impressed that when I picked up my van, the same level of courtesy was given to my Sprinter as if I had a S550. My van interior was clean and exterior was clean. This was never done in the other dealership where I purchased three Sprinters. Keenan Motors thanks for taken on the Sprinter's. I am looking forward to doing business with a first class team.

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Recommend Dealer
Yes
Employees Worked With
Tim Sherman, Bob Glanzmann
Feb 03, 2017 -

Keenan Motors responded

Hello Rusty273! Thank you for this great review and feedback! We are so glad to hear Bob and Tim made sure you had a first-class service experience with your Sprinter Van repair! Thank you for your business, and please don't hesitate to contact us if you have any questions, or if there is anything we can do for you!

January 04, 2017

"Truly above and beyond service"

- gomo

I purchased a CPO Merc from another dealer in the Fort Washington area who apparently "missed" a few things in their certification process that Tom and his team graciously got sorted out for me. Most recently 2,000 miles after purchase I experienced a blow out on one of the rear wheels which could not be repaired. Upon inspection Tom determined that the tire could not have been within spec, or at best marginally in spec of how much tread Merc wants on a CPO vehicle. Tom contacted his Merc rep on my behalf and got not only that tire replaced, but the other rear tire as well so as not to mess with the 4Matic transmission. Expecting to have to purchase one expensive tire I have Tom and the Keenan team to thank for two new tires at no cost to me. I'm very grateful and will continue to service my C300 with Tom and Keenan for years to come.

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Recommend Dealer
Yes
Employees Worked With
Jan 04, 2017 -

Keenan Motors responded

Hello gomo! Thank you so much for this great review, and for taking the time to write and share this fantastic feedback about your service experience with us! We are so glad to hear that Tom ensured everything worked out with the tire replacement and repairs needed for your C300, and that you were happy with the customer service you received. Thank you for your business, and please don't hesitate to contact us if you have any questions, or if there is anything we can do for you!

October 03, 2016

"Something is really wrong here."

- TGR123

I sat in the service department waiting room and was stunned to watch what was happening. The service manager came out to almost every customer and and informed them of additional charges. I didn't think that much of it until it was my turn. I asked them to re-set the headrest. The price was $68.00. I said ok. The service manager came out and said that it involved taking the seat apart and they would need an extra $100.00 from me. Really? I had scheduled service done. He asked me if I wanted a new air filter for $104. Really? I think the scheduled service included that. I wanted the car inspected. He said that the car had an exhaust problem and it would cost $1,600 to fix. ...but the car passed emissions testing. Really? All of these things might be explained, I'm sure, but to be honest I am not going to stick around with this dealer. They don't deserve my business. I am going to just take the car to another dealer that is more honest. I suggest you do the same.

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Recommend Dealer
No
Employees Worked With
1
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