Keffer Chrysler Jeep Dodge Ram - Service Center

Minimal communication and still need to go back a 2nd time I unfortunately had a flat tire occur on my drive home from work. I had my car towed to the dealership to have the tire repaired. I called them first I unfortunately had a flat tire occur on my drive home from work. I had my car towed to the dealership to have the tire repaired. I called them first thing the next morning to see if they had any in stock and they had one. I had an appointment for the following week already scheduled for recall issues. They confirmed they had a tire in stock and I asked them if they could include the other issues w/ this appointment since it was so early in the day and they would have my car but that the tire was the main item to complete that day and if they couldn't get to the other things that was not a problem since I still had the appointment the following week. By 4pm I had received zero communication other then the automated text telling me my service representative. I sent a text back to that line looking for an update. 443pm I was told that they were just getting the car to be looked at that point- this was on a Friday. I sent a text Saturday 1046am to ask for an update- no response. I called early Saturday afternoon to connect to my service rep and was told that the car still was not ready and they needed more time even though they had over 24 hrs with it. I said I needed it for work and they offered to have a rental provided to me but I had not time to get it on Saturday. I picked it up on Sunday through the dealership itself since the service dept was closed. I had zero communication on my car up through Tuesday when I was told it was ready. I brought the rental back (also informed them that I had a meeting coming up so I needed to get in and out quick)and got into the car only to see that one of the tires that was not the flat was not equal in tire pressure. I got back out and let them know to correct it , since they have nitrogen and I cant fill it w/ air on my own time. They took it back to adjust the tires and brought it back- said the typical statement of I need to drive a bit and the dash will not say I still need air in the tires. I had not time to go back and forth as I was already going to be late for my meeting. Needless to say it is still off a day later so now I need to revisit them again. FYI - they have told me and my husband on prior times that the tires will equal out- do not listen, press them to correct the air pressure , otherwise you will need to revisit them again and again as this is not the first time we have had a similar issue w/ them More

Helpful Michael Turner, Kim Erickson and Will Conner have gone out of their way to help me with a bad situation from another dealership. They have a large se Michael Turner, Kim Erickson and Will Conner have gone out of their way to help me with a bad situation from another dealership. They have a large selection of Jeeps to pick from, great deals and a wonderful certified service department. More

Disappointed Dropped my car off to get inspected for a roaring in my drive tire, They say that all Firestones sound that way. But if all Firestones sound that way Dropped my car off to get inspected for a roaring in my drive tire, They say that all Firestones sound that way. But if all Firestones sound that way wouldn't it come from all the tires? And I got it back and its out of line. There are currently 2 recalls on my car and I asked that they are looked at while they have the car but nothing was done on that either. What the heck? More

Absolutely worst dealership ever From the moment I had bought my truck to now 10 months later I have had nothing but stress and heartache for this dealership. With ram box issues tha From the moment I had bought my truck to now 10 months later I have had nothing but stress and heartache for this dealership. With ram box issues that now I'll have become whole truck issues, I would suggest we never buying a vehicle from this company or Dodge More

Waste of time Brought my car in for an oil change but after 2 hours nothing was done. I would not recommend bring your car there for service. Brought my car in for an oil change but after 2 hours nothing was done. I would not recommend bring your car there for service. More

Ridiculous after sale service Bought the car two months ago, not too much to complain about the car and that's why I still leave them 1 star. Worst after sale service I have eve Bought the car two months ago, not too much to complain about the car and that's why I still leave them 1 star. Worst after sale service I have ever seen or heard. 1. The next day I signed the sale contract, they brought me a car with the tie pressure lights on and said " the light should turn off after driving several miles, and if it's not, I have to go to the Honda dealership". I was like xxx, but still I drove the car away hoping the light would turn off itself. And of course, it didn't turn off. I called the sales person's number 4 times, it was picked up the third time. And as soon as he heard my voice, he hang up the phone, and my number is blocked. I was like xxx. I drove back and asked the mechanical person there directly, luckily they figured it out and fixed it. 2. Today, I had some problem about tax and registration. I called their service number 3 times. Every single time, after I explained my problem, the lady just transfer my calls without saying anything, and after transfer, no one ever picks up the phone. I don't like to give bad comments, but this after sale experience is ridiculous. I would tell every friends about it and please go shop there if you want bad after sale service! ???? More

The General Speaks! Embarking on a major purchase is very stressful to say the least. General Washington, Jr. (yes that's his real name) gave me the tools I needed to mak Embarking on a major purchase is very stressful to say the least. General Washington, Jr. (yes that's his real name) gave me the tools I needed to make an informed decision and was VERY patient. NONE of that fast talking "hurry up and buy" mentality. Put me in the perfect vehicle!!! Thanks General More

Fast and friendly Thank you for once again getting me in and out as quickly as possible. Donnie, Priscilla, Mandy and Ryan are the best in the industry. Thank you for once again getting me in and out as quickly as possible. Donnie, Priscilla, Mandy and Ryan are the best in the industry. More

Very good. My buena a excelente atencion, gracias Donnie This time my experience with you was very well, because the customer service is faster you are put more ate icon our requirements and I can speak in m This time my experience with you was very well, because the customer service is faster you are put more ate icon our requirements and I can speak in my language. More

Wonderful experience!! Customer service was wonderful! My service rep was Sharon Ader. She was kind and friendly. She kept me updated on everything and apologized for the wa Customer service was wonderful! My service rep was Sharon Ader. She was kind and friendly. She kept me updated on everything and apologized for the wait period. My experience was great More