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Keith's Auto Sales

1.3

4 Lifetime Reviews

6158 Spotswood Tr., Penn Laird, Virginia 22846 Directions
Sales: (540) 289-9677

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4 Reviews of Keith's Auto Sales

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May 13, 2018

"not satisfied"

- jwalpc

I bought a used truck and just a few days after the mileage warranty ended, I had 4 separate things go wrong. Between 2 different mechanics I spent $2700 in repairs in 8 months. When I finally asked if Keith's would compensate me in any way, he simply told me my (2 different) mechanics were over-charging me for parts or labor and that I should have come to him. I WAS NEVER TOLD THAT THEY WORK ON THE CARS THEY SELL. Additionally, I had to buy my own user manual, a second key, floor mats, and the cruise control tab was just hanging from the steering wheel column, but I didn't bother to get that fixed (would have cost another $300). I have previously owned 12 other used vehicles and have NEVER had these kinds of issues.

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Recommend Dealer
No
Employees Worked With
Keith, Andrew?
February 03, 2017

"Rip offs!!!!"

- Mandy2

Me and my husband were ripped off by Keith's Auto Sales in December 2016. They wouldnt honor the 30 day warranty that was on the truck as it was having severe problems - we purchased and were still within the miles/days of the warranty. We bought a 2002 Dodge Ram for $4,000 above suggested retail and we knew at that point we had been GREATLY taken advantage of! After doing more research, we found out that Keith's Auto Sales didn't sign or have us sign the "BUYER'S GUIDE", which is the "as is" or "warranty " document. Because they didnt sign or nor did we, we found out by the FEDERAL TRADE COMMISSION that this voided the entire car deal and the dealership can be fined $40,000 for each incident! Thank God they didnt have us signed it, we handed them the keys back legally as this missing document is Federal mandatory! The FEDERAL TRADE COMMISSION STATES "If there is a signature block for a customer, it needs to be filled out and signed. If not, the entire contract is void". If you have problems with Keith's Auto Sales, check your paperwork!

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Recommend Dealer
No
Employees Worked With
Andrew Horn
February 04, 2015

"Multiple purchases over the span of 25 years"

- Bizee1

My husband and I have been customers of Keith's Auto Sales for the past 25 years. In that time, we have purchased multiple vehicles (10) and every purchase has been an excellent one! Kenny and Garnet have always been courteous, friendly, honest and treated us with respect and integrity. I highly recommend Keith's and will definitely purchase from them in the future!

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Recommend Dealer
Yes
Employees Worked With
Kenny, Garnet
January 12, 2010

"needed a veh for my grandparents and andrew and his team..."

- Fastlane96lt1

needed a veh for my grandparents and andrew and his team took great car of us. they had a veh that we needed and the mileage wa great and it was by fat the best used veh we had looked at so far. I would reccomend to anyone to check them out and see what they can offer. also got us a great rate as well thanks dyrick deboard

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Recommend Dealer
Yes
Employees Worked With
andrew
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