Keller Bros. Dodge Ram
Lititz, PA
Filter Reviews by Keyword
By Type
Showing 34 reviews
Changed my mind At first I had problems with the car that I bought. But the dealer went above and beyond any of our local dealers. I will go back when I'm ready for a At first I had problems with the car that I bought. But the dealer went above and beyond any of our local dealers. I will go back when I'm ready for a new car. More
Total Incompetence!! This dealership does not have a grasp of the basic functions of a car dealership. I purchased a truck 6 months ago and still have not received my reg This dealership does not have a grasp of the basic functions of a car dealership. I purchased a truck 6 months ago and still have not received my registration. Somehow after 6 months no one at this dealership has one iota of how to procure the most basic of documents. I would watch your paperwork very closely if you purchase here and really recommend going to any other Dodge dealership in the country if possible. More
Total and complete honesty Keller Brothers Dodge is the best dealership I have ever dealt with, from my salesman Cal Jurman to business manager Gary Roche to the gentleman who w Keller Brothers Dodge is the best dealership I have ever dealt with, from my salesman Cal Jurman to business manager Gary Roche to the gentleman who washed and waxed my brand new Hellcat was an amazing experience. I was given a price for the Hellcat and about 15 minutes later to my amazement I was told that they found a mistake in the price of my car and I thought they were going to say it was more, but at this dealership they are so honest that they said it was going to be $ 3000.00 less. They could have said nothing and I would have never known , but they are an honest dealership and because of that I will never buy from any other dealership. More
Friendly and Helpful We have purchased 2 vehicles from Keller Dodge and had all the re-call work done there. They are always super friendly and try to help us get the best We have purchased 2 vehicles from Keller Dodge and had all the re-call work done there. They are always super friendly and try to help us get the best option for us without trying to upsell to something we can't afford. The two vehicles we have purchased have been great, One was pre-owned and is in great condition. Every time we have needed re-call work done they do the repair in a very reasonable amount of time and no problems after the repair. I would definitely recommend Keller Dodge to others. More
Normally a good service center, but everyone has a off day I normally try to take a vehicle back to the dealer I bought it from for all services. Keller has done good on oil changes, but recently I got new tir I normally try to take a vehicle back to the dealer I bought it from for all services. Keller has done good on oil changes, but recently I got new tires and then a alignment both had problems. First the tires. When the service tech brought my truck (Ram 1500 Big Horn) to me upon installation of my new tires I started it only to have the low tire pressure light come on. REALLY? All four tires were 5 to 7 pounds low on air. How can a tech install new tires then drive the truck and NOT notice the low pressure warning light being on. So then the service manager tells me my alignment was out of spec. I agreed to a alignment. Once again after completion I took delivery only to realize on my drive home that the steering wheel was way off center to the right and the truck had a serious pull to the right. Note when I took it in for new tires the steering wheel was straight and the truck would track straight down the road for a mile. I returned and the tech claimed something moved prior to final alignment?? Anyway they fixed it the second time. However I am now feeling a slight pull to the left and the wheel seems to lean left slightly, but I am not sure I am just overly sensitive due to the problem earlier problems. Time will tell. More
Excellent Service I am very impressed with Keller Brothers Dodge in Lititz. Not only do they take excellent care of our cars, but they work hard to schedule a time tha I am very impressed with Keller Brothers Dodge in Lititz. Not only do they take excellent care of our cars, but they work hard to schedule a time that is convenient to our schedule and needs. In addition, and this is a wonderful option, they provide a loaner car when our cars are being serviced. In this way we can go about our regular schedule and work if needed. Thank you Keller Brothers for always being reliable. Our family has bought three cars from your company and will continue to do so. More
Integrity I only deal with folks who exemplify honesty as a best practice,and I was very happy with my auto purchase from Keller Bros. From my salesman( Mason), I only deal with folks who exemplify honesty as a best practice,and I was very happy with my auto purchase from Keller Bros. From my salesman( Mason), to Dan the sales manager,and Kelly the General Manager, with Lance the mechanic, I felt all levels of honesty. I will definitely consider them for my next purchase. More
Buying Ram pickup Found a Dodge Ram via internet at Keller Brothers that was just what I was looking for. Contacted them and they were prompt in getting back with me. T Found a Dodge Ram via internet at Keller Brothers that was just what I was looking for. Contacted them and they were prompt in getting back with me. Told them what I had in mind to make a deal and they said they would see if they could make it work. In short they made it work. Travis was great and me and my wife were very please with the entire deal More
Perfect The process of looking for and buying our Grand Caravan was perfect. The final purchase and price was perfect! Driving to Rehoboth Beach the night of The process of looking for and buying our Grand Caravan was perfect. The final purchase and price was perfect! Driving to Rehoboth Beach the night of purchase was perfect. Perfect. More
Great service. Kevin was personable and informative without making us feel pressured. The Jeep was clean and put back for us so we had first option on it. After the Kevin was personable and informative without making us feel pressured. The Jeep was clean and put back for us so we had first option on it. After the test drive, I was worried that once the sale was completed we would be on our own if any issues came up. He assured us that we could go to any of the Keller Brothers locations to get service if it were necessary, (two other Keller Bros locations are closer to where we live). I left feeling like they would take care of us. They allowed us to take the car that evening and come back at another time with the deposit. Highly recommend their friendly and professional service. More