Kelly Buick GMC - Service Center

The Asst Sales rep, Chris M. was outstanding and informative. All service was completed and mostly covered under my extended warrantee. Got a new set of tires as well with a pric was outstanding and informative. All service was completed and mostly covered under my extended warrantee. Got a new set of tires as well with a price match guarantee. Stopped going for service a few years back because of a poor service manager, but the department has made a complete 180. Excellent service team and I will now be a regular customer. Great job. More

Had contacted Kelly buick in Emmaus Pa for repairs to our vehicle , we had also opened a case with buick/GM which we found out they make you believe they offer cost assistance but in the end they don't. Our vehicle , we had also opened a case with buick/GM which we found out they make you believe they offer cost assistance but in the end they don't. Our experince in the short version: We delived our car to Kelly and everything seemed on the up and up. they promised us the car would be done with the 6 hour Transmission repair on the coming Friday. I Called Friday when i didn't hear from them toward the end of the day and they told me we won't have it done till Saturday due to some mechanics calling off, well ok that could be true (lies) so Saturday I called 30 minutes before closing and the receptionist said they would call me back in 5 minutes, well that call never came, We needed answer on status due to needing the car for my wife due to her being on call at the local hospital was explained the day I dropped the car off. Very important right? Well Monday came and went with no call from them, Tuesday I finally get a call mid-morning so I called them back and the response from the service manager asked if I was ok when I answered the phone, very confusing to say the least, so I explained our situation again and our dissatisfaction. got the apology and said I will now have to work out a time to return the loaner which was never offered to us when we dropped our car off or a rental which I had no idea they even offered, this loaner and rental info came to our attention only after complaining about the lack of communication and lies. So two hours after they told me the car was ready another sales lady called me and said we have an emergency and we need the loaner back ( more lies). Anyways my wife tried calling the locations GM, and couldn't get through, voice mail was full, so we took a ride over there to see what was going on. we explained to the GM and we got nothing but more lies and deflection on the situation but they did have our car ready, so come the next day Buick/GM calls me after talking to kelly that moring and says Kelly is still waiting for us to return the loaner and pick our car. Man these people are not only a bunch of liers but unfortunately very confused to say the least. And this is just the highlights of our experience. Very poor communication Deflection and bold face lies Very confusing doing business with them. My advice to anyone choosing a place for service or vehicle purchase to choose wisely. You are not a valued customer at Kelly Buick in Emmaus Pa. More

I was having issues with brakes on my truck & each time I took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they wer took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they were supposed to go to the floor (sarcasm). I did some research & found out that there was a Service Notice out about the issue I was experiencing. I printed it out, called the Service Manager, he verified it, made an appointment to have the Service Notice implemented on my truck. Low & behold my brakes are now working like they are supposed to from the factory. One would think this would be one of the first steps a Technician would take (looking for TSBs or Service Notices) especially if the customer had the vehicle back multiple times for the same issue. There was no charge from GMC for this repair (thank goodness) but I had to troubleshoot the issue & do the Technician's job. More

Good and knowledgeable sales team. Reviewed options and features along with test drive and answered all of our questions and explained things well. Will be back again. features along with test drive and answered all of our questions and explained things well. Will be back again. More

I didn't realize that I was a celebrity until my maintenance oil change and fluid top off was performed at Kelly Buick,GMC and Chris's team of experts! maintenance oil change and fluid top off was performed at Kelly Buick,GMC and Chris's team of experts! More

Excellent! The service here is excellent. I dropped my car off with Allison and she made sure all of my worries and car were taken care of. Very personable and f The service here is excellent. I dropped my car off with Allison and she made sure all of my worries and car were taken care of. Very personable and friendly. Will be back for sure! More

Inspection Allison is the reason I will be back at Buick GMC. She is incredibly helpful and was a pleasure to deal with. She made sure the techs took great care Allison is the reason I will be back at Buick GMC. She is incredibly helpful and was a pleasure to deal with. She made sure the techs took great care of my vehicle and was very honest with me as to what my vehicle had needed for service. She was not pushy and understood my needs and concerns with my vehicle. I will definitely be recommending that my family and friends see Allison when bringing their vehicle for service at Kelly Buick GMC. More

Incredible service and staff!!! Kelly Buick/GMC is the standard all dealerships should be judged by. About 2 years ago I purchased a GMC Acadia from this dealership. Their facility i Kelly Buick/GMC is the standard all dealerships should be judged by. About 2 years ago I purchased a GMC Acadia from this dealership. Their facility is state of the art and kept in immaculate condition. The salesmen are knowledgeable, courteous, friendly and outgoing. The service department is awesome! Korey Mooney in service helped me this most recent visit. He is a really awesome guy and got me in quickly for service. My vehicle is always returned to me in better condition then when I bring it there lol (on site car wash). Thank you Kelly Buick/GMC for your top notch service!!! A.F. More

Great Service! Kelly GMC is always willing to do what it takes to help out a customer. They are quick to respond and always swift in getting you what you need. I a Kelly GMC is always willing to do what it takes to help out a customer. They are quick to respond and always swift in getting you what you need. I appreciate their hard work and dedication to their craft! More