Back

Kelly Grimsley Kia

Odessa, TX

not yet
rated
445 Reviews

2603 E 8th St

Odessa, TX

79761

Directions

By Type

Showing 445 reviews

February 19, 2021

Kelly Grimsley always takes care of all my needs. Whether it’s the sales department, service or financing our business is always handled in a professional yet personal and friendly manner. More

by byron.pruitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex and Dale, Wil Steinle
Feb 19, 2021 -

Kelly Grimsley Kia responded

Thank you Byron. Customers like you are easily taken care of when you know what you're looking for, have the ability to make an informed decision on a vehicle purchase or a service concern. We want everyone to feel like friends, or better yet, family. If you have friends needing assistance, look me up. Wil

February 19, 2021

Love the care a service I get at Kelly Grimsley. Always super friendly and my car is usually always ready quickly. Thank you for letting us have our full trust with Kelly Grimsley service department!! More

by nortega67.no
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember name of person
Feb 19, 2021 -

Kelly Grimsley Kia responded

We truly appreciate your kind word and review. We don't want to keep your vehicle or your time tied up any longer than necessary, as we know how important your transportation is, for your family, your livelihood, and freedom to get around.

February 19, 2021

Alex in the service department ALWAYS does an extraordinary job at making sure my vehicle is taken care of and myself. Thank you very much More

by kiddtatiana10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALEX, Wil Steinle, Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

Alex, Destiny, and Mike will always do their best to expedite your service needs. We appreciate your kind words and review. By the way, we prefer trade-ins over auction overstock, so please tell your family and friends to come see our sales department.

February 19, 2021

Great place to buy and service a new or used car. Never a issue with the sales dept or the service dept. Looking at new sorrento now More

by Belinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wil Steinle, Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

The new 2021 KIA Sorento models are amazing. New styling, optional engine configurations, flexible seating and cargo space, galore! We appreciate your review and kind sentiments.

February 19, 2021

Everything was good!!! Quick service and customer service, I had to wait for my suv and it wasn’t that long, did service on my vehicle!! More

by paola_carrillo81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Feb 19, 2021 -

Kelly Grimsley Kia responded

Paola, that's what we're all about! Speed and proficiency, along with friendly customer service. Ask us anything about your vehicle! Ask us anything about its equitable position, market value, and about upgrading! We're not here for our "looks," we're here for you!

February 15, 2021

Extremely Helpful and Courteous.. Alex was very Professional and knowledgeable. Took care of the service needed and in a timely manner. The Shuttle Driver was very Friendly... More

by bellag6253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex and Shuttle Driver
Feb 19, 2021 -

Kelly Grimsley Kia responded

Bella, you're so kind! And, yes Alex Colon is very friendly, but professional. But, if you haven't met the sales staff, sales managers, and office personnel, we ALL try our very best to be like Alex. As, "your total satisfaction, is our #1 goal!"

February 12, 2021

fast and prompt service ,outstanding prompt customer service...staff is friendly and always helpful regardless of time or day. I will continue using this service center More

by RO7ALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Grimsley
Feb 19, 2021 -

Kelly Grimsley Kia responded

We truly appreciate your review and kind sentiments. We strive to be the best at everything we do at Kelly Grimsley. Anytime you have a concern about us, your vehicle maintenance, or our staff please let us know, as we want to always be improving.

February 11, 2021

I was very impressed with the level of service I received here. Alex went above and beyond to work with me and my insurance to repair my car from the damage caused by a private mechanic. More

by SEPTEMBERTULL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, service department
Feb 19, 2021 -

Kelly Grimsley Kia responded

Sorry your "private mechanic" caused damage to your vehicle, instead of repairing it. And, yes Alex Colon is very friendly, but professional. But, if you haven't met the sales staff, sales managers, and office personnel, we ALL try our very best to be like Alex. As, "your total satisfaction, is our #1 goal!"

February 11, 2021

After they finally spelled my name right and figured out I was still under warranty to replace my Sportage engine (this took 3 days), they were a bit nicer to me. When we arrive back home in Tucson, AZ I More

by amslovak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
Feb 12, 2021 -

Kelly Grimsley Kia responded

Now we know this isn't exactly what happened. You were asked about replacing your spark plugs, you agreed to pay for the hoses, and we even negotiated for the vehicle to be delivered to you in Tucson, Arizona from Odessa, Texas at KIA's expense. Where did we go wrong. Obviously, we have everything documented to substantiate our case.

Feb 12, 2021 -

amslovak responded

First, we were never asked about the spark plugs. Yes, we agreed to have the hoses replaced at the recommendation of your dealership. We were in Dallas, TX by this time, so we really didn't know the conditions of the hoses. Third, when working with Corporate KIA on getting back our vehicle when it was done, I was told it would be at least a week before it "might" be approved to have the vehicle shipped and then we would have to wait for a Car Carrier to go through Odessa, TX to Tucson, AZ. This process could take over a month or more - if shipping the car was approved. We decided to drive our rent-a-car to Odessa, pick up our car and drive back to Tucson. We still have not heard from Corporate KIA if any of our extra expenses will be paid for.

February 11, 2021

Great you as you arrived, get you in right away, very clean waiting area. Looking forward to next visit soon yes very soon, love my kia. More

by TGON721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destany Garcia, Wil Steinle, Brandon Grimsley
Feb 11, 2021 -

Kelly Grimsley Kia responded

Being family owned and operated by Kelly Grimsley and Brandon Grimsley we have an advantage over ALL of our corporate automotive competition in the Permian Basin. We may not have the newest, nicest facility, but we strive to keep our dealership as clean and sanitary as possible. This makes for a pleasant environment for our customers and employees. We will always try to learn from our mistakes, so we can be the very best dealer in Midland / Odessa.

...
41
...