Kelly Toyota of Hamburg

Outstanding salesman!!!!! We purchased a vehicle at this dealership this past week- our salesman Jeff hinkle was outstanding!! Would recommend him to everyone in a heartbeat!! We purchased a vehicle at this dealership this past week- our salesman Jeff hinkle was outstanding!! Would recommend him to everyone in a heartbeat!! We never felt pressured or rushed- he was knowledgeable, friendly and answered every question- he went above and beyond and cares/ is passionate about his job—we could tell he wasn’t just trying to sell us the car.. he investigated any questions or concerns we had right along with us and got answers promptly. He is a great asset to this dealership!! If I could give higher than 5 stars for his rating- I truely would! we felt very welcomed from the moment we walked through the door and everyone was friendly and nice! They made the purchasing process smooth and easy. You can tell this dealership truely cares abt customer satisfaction and their employees... I am so happy we purchased with them and they are a pleasure to work with! More

Good to deal with. Chris Hernandez did a great job Megan the deal work for me. They drove a hard bargain but I would recommend this dealership to anyone Chris Hernandez did a great job Megan the deal work for me. They drove a hard bargain but I would recommend this dealership to anyone More

Excellent customer service I would not recommend the online service as I talked to a sales person who had me come to the dealership for car that had been sold 8 days prior! Th I would not recommend the online service as I talked to a sales person who had me come to the dealership for car that had been sold 8 days prior! That’s when Jeremiah stepped in. He could not apologize enough for the misunderstanding and gaurenteed me that he would find me a car I loved in my price range. Sure enough he did! He didn’t try to sell me things I didn’t want or get me to spend more then I was looking for. He spent a good amount of time showing me vehicles in my range even tho I was not spending a large sum of money. Between him and Wes the finance manager I could not have asked for a better experience. I left the dealership with a very nice car that was in my budget and suits my needs. Just do yourself a favor don’t waste your time with internet sales. Go to the dealership you will get better service. More

Service review Overall customer service is improving from the first time I stepped into the dealership almost 8 years ago till now. A little surprised to see the lic Overall customer service is improving from the first time I stepped into the dealership almost 8 years ago till now. A little surprised to see the license plate frame switched from motorworld toyota to freedom, which I don’t mind, my Rav is serviced at Freedom, just unexpected. Overall, my car feels new again! Thank you! More

Very professional We were treated great threw the whole process by the sales men and the staff. Will return again for another vehicle here again in Hamburg We were treated great threw the whole process by the sales men and the staff. Will return again for another vehicle here again in Hamburg More

No amenities while waiting Service received was acceptable. Had first appointment of the day at 7 am. Had to wait 5 minutes for garage door to go up to allow me in. Waiting room Service received was acceptable. Had first appointment of the day at 7 am. Had to wait 5 minutes for garage door to go up to allow me in. Waiting room had no daily newspapers to read to pass the time. Coffee was just being made. No donuts or danishes like that of which are available at my Subaru dealsrship. Free car wash had front and back windows streaked badly apparently from wiping with a towel. More

Good Service Was very pleased with the service__Jeremy even remembered my name after (6)days. Would recommend Freedom Toyota of Hamburg to everyone for the pleasan Was very pleased with the service__Jeremy even remembered my name after (6)days. Would recommend Freedom Toyota of Hamburg to everyone for the pleasant experience . More

Excellent Service Freedom Toyota is an excellent dealership! Every time I take my Camry for service with Jeremy, he is so kind, understanding and treats me so well. I h Freedom Toyota is an excellent dealership! Every time I take my Camry for service with Jeremy, he is so kind, understanding and treats me so well. I highly recommend Freedom Toyota because of the salesman with whom we worked, Doug Murphy, and service provided by Jeremy. We have purchased and /or leased 5 Toyota Camrys from this dealership and will always go back when a new one is needed. More

Great Service I appreciate the thoroughness of the routine service offered through Toyota Care and the friendly, professional staff. Waiting area is comfortable. Ap I appreciate the thoroughness of the routine service offered through Toyota Care and the friendly, professional staff. Waiting area is comfortable. Appreciated coffee and snacks while waiting. More

Purchase of new vehicle Everyone at dealership was extremely professional and friendly. This is the third vehicle we have purchased from Freedom Toyota. The service on prior Everyone at dealership was extremely professional and friendly. This is the third vehicle we have purchased from Freedom Toyota. The service on prior vehicles was also great! More