Kelly Toyota of Hamburg

Unbelievably good service When my car died in front of Lowes - 2 hrs from home - I feared a long struggle to get home. Freedom re-opened their service department, it was afte When my car died in front of Lowes - 2 hrs from home - I feared a long struggle to get home. Freedom re-opened their service department, it was after 5, to replace my alternator and battery. They were friendly, courteous , professional and FIXED the problem at a fair price. I am eternally grateful for their help. I have had a string of Toyotas and will not stop. This is the service they always give. Thanks for getting me home again! Elizabeth Wood More

I was sold a defective car Test drove an suv from this dealer on 1/2/17.At this time I was given a paper stating transmission was not faulty or defective.So with this assurance Test drove an suv from this dealer on 1/2/17.At this time I was given a paper stating transmission was not faulty or defective.So with this assurance I purchased the Suv.The very next day and less than 100 miles on car since purchase it had to be taken to a transmission shop.I called Freedom and spoke to Ray Dubbs.I ask him if he would like to drive the car and he declined.I was offered to return vehicle but I would have to take a $500 loss on taxes and notary fees and would end up with no car.Really, that's an option?I was given a 2nd offer to trade vehicle on another vehicle on lot...I didn"t want any other vehicle on their lot.And lastly, with some coaxing, I was offered $500 toward repair of transmission which ended up needing total rebuild at a cost of $3200.Sorry, but this is an insult and an unacceptable way to do business.I have tried to contact owner several times in differing forms of media to discuss this situation but he doesn"t even respond.Although, the dealer has contacted me several times since the purchase to leave messages trying to conjure up more business from me.Selling a faulty car with a major issue and telling the customer it is good is wrong.I have been very respectful with anyone I have spoken to at this dealership but this situation will not just be brushed under the rug.I will pass my story on in reviews,daily contacts and other forms of media until this is made right. More

Excellent experience Doug Murphy was very friendly and knowledgeable about the Camry I leased. He also followed up with a contact after the sale as promised.He made me fee Doug Murphy was very friendly and knowledgeable about the Camry I leased. He also followed up with a contact after the sale as promised.He made me feel like a new friend rather then a customer. I was surprised to learn that this was my eighth car from this great dealership. More

great athmosphere Best experience at a dealership ever. They don't pressure you just to get a sell, instead they inform you in everything you need to make a decision in Best experience at a dealership ever. They don't pressure you just to get a sell, instead they inform you in everything you need to make a decision in your next new car. More

Doug is the man! Doug helped both my husband & I but new vehicles in the same week! He's honest, up front, & cares about his customers. I would highly recommend him to Doug helped both my husband & I but new vehicles in the same week! He's honest, up front, & cares about his customers. I would highly recommend him to anyone looking to buy or lease a vehicle! More

Great!!!! I have been dealing with Erin for many years. She is very friendly, has a great personality and is very knowledgeable. She solved my problem today an I have been dealing with Erin for many years. She is very friendly, has a great personality and is very knowledgeable. She solved my problem today and I didn't have to leave my car as was planned. Can't say enough positive things about her. More

Buying our new RAV4! My husband and I had a great experience buying our new RAV4. Doug was very knowledgeable and helpful. I would recommend Freedom Toyota to anyone looki My husband and I had a great experience buying our new RAV4. Doug was very knowledgeable and helpful. I would recommend Freedom Toyota to anyone looking to buy a new car! More

Friendly staff! Sales associate was very respectful and helpful with finding the vehicle for me. Process was quick unlike other dealers. Will do business with them ag Sales associate was very respectful and helpful with finding the vehicle for me. Process was quick unlike other dealers. Will do business with them again. More

Fantastic Sales Crew Jeff provided exceptional direction and listened to my varied requests for a used vehicle which culminated in a superior vehicle selection and deal. Jeff provided exceptional direction and listened to my varied requests for a used vehicle which culminated in a superior vehicle selection and deal. He was extremely patient, professional, and personable throughout the entire sales process. The sales team provided advisement that you would expect of a friend or family member. He completely understood my circumstances and needs that resulted in an even-keeled decision by me. Jeff provided Fantastic service and was backed by a Fantastic Sales Team!!! More