Kelly Toyota of Hamburg

Great Sales and Finance Services, not so much Service Techs To quote another reviewer, "I would recommend Freedom Toyota and, more specifically, Weston, to anyone looking for a great car buying experience. His To quote another reviewer, "I would recommend Freedom Toyota and, more specifically, Weston, to anyone looking for a great car buying experience. His personality, honesty and willingness to go the extra mile will bring [me] back..." Shane in Finance was also exceptional. In the service department, Jeremy was involved in overseeing work done on my vehicle, which I eventually traded in for a newer, certified used car of the same model. I would recommend others to work with him. He is genuine, down-to-earth, and professional. He always kept me updated. However, my experience with the service technicians was not satisfying by any definition. They were good at "finding" other work to be done on my older Toyota vehicle, but never fixed the original problem. Because they said they had fixed the vehicle at the first service visit, a total of $3500+ was spent before finally being told the car was too old to fix due to the cost of actual, correct repair. I have minimal to no confidence in the mechanics. If the problem had been correctly identified initially, the car would have been traded in long before those additional monies were wasted. So . . . kudos and thanks to Weston, Shane, and Jeremy; not so much to the service department. I will most likely have the car serviced elsewhere. More

mileage service / inspection Erin kept me informed of progress and was able to exceed my expectations on repairs by informing me of alternative methods to get my vehicle to top no Erin kept me informed of progress and was able to exceed my expectations on repairs by informing me of alternative methods to get my vehicle to top notch working condition More

Great experience Everyone was very friendly, professional, and honest. I would recommend this dealership to everyone for a great first time car buyer experience that w Everyone was very friendly, professional, and honest. I would recommend this dealership to everyone for a great first time car buyer experience that will be memorable. More

Great Car Buying Experience We were encouraged to go to Freedom Toyota by a friend after visiting and test driving at another dealership. Our experience was just as she said it We were encouraged to go to Freedom Toyota by a friend after visiting and test driving at another dealership. Our experience was just as she said it would be. The process was enjoyable and every member of the team we worked with was very nice and accommodating. So happy we chose Freedom Toyota to lease our new Prius. More

Great Experience Our salesman Doug Murphy was very friendly, professional and answered all of our questions. He explained the vehicle well during the test drive and sp Our salesman Doug Murphy was very friendly, professional and answered all of our questions. He explained the vehicle well during the test drive and spent time with us going over the dash controls and other features of the vehicle after the sale. More

Dealing with Weston was a pleasure!!! Weston was beyond professional and courteous. The sale would have not been made if it was not for him. He saved the day!!!! Weston was upfront with Weston was beyond professional and courteous. The sale would have not been made if it was not for him. He saved the day!!!! Weston was upfront with all costs and diligently worked until we found numbers that worked for our family. I would recommend Freedom Toyota and more specifically Weston to anyone looking for a great car buying experience. His personality, honesty and willingness to go the extra mile will bring our family back to Freedom. Motuk Family More

Truly desire customer satisfaction We just purchased a new Toyota Highlander. We could not have been more pleased with the entire process. From start to finish (and then beyond), they We just purchased a new Toyota Highlander. We could not have been more pleased with the entire process. From start to finish (and then beyond), they simply wanted us to be happy with our purchase - everything was built around that. They were consistently very honest, open, and extremely patient. Our sales consultant, Jasten, was SO terrific! He was very patient, honest, down-to-earth, low-pressured, but very dedicated, responsive, and hardworking. There was a slight delay in getting the car (beyond the dealer's control) - Jasten personally dropped off a loaner late night one night to us, without our even requesting! How many dealers/agents would do that (note, this is before we made the purchase/signed anything - again, the theme of customer satisfaction). We were on the fence with many decisions, but Jasten (and the dealership in general) were very patient along the way, answering every question. And one won't find a more patient, knowledgable finance advisor than Jermain - what an asset! From start to finish (and then beyond), it's clear that they want their customers to be very happy. More

Another Satisfied Customer I been dealing with this dealership for 4 years and never had any problems... They are always courteus and professional.. I tell people all the tim I been dealing with this dealership for 4 years and never had any problems... They are always courteus and professional.. I tell people all the time about their fantastic service More

Amber Simpson I had to bring in my 2006 Yaris for service and Eric Miller was the technician that worked on my car. I am very pleased with the service that I receiv I had to bring in my 2006 Yaris for service and Eric Miller was the technician that worked on my car. I am very pleased with the service that I received from the entire service department. Erin in the service dept. was very helpful when it came down to making the decision of getting my car. Fixed. Freedom Toyota has wonderful employees working for them. I would highly recommend this dealership to friends and family. More

New Toyota Purchase We had previously purchased a Rav 4 from Freedom and were impressed with their service and customer friendly atmosphere. This time salesman, Mike Pard We had previously purchased a Rav 4 from Freedom and were impressed with their service and customer friendly atmosphere. This time salesman, Mike Pardini, proved to be down to earth and straight forward. Sales manager, Greg Miller, was willing to work with us on a price and proved to be a "stand up guy" when the car he located had more options and consequently cost more, but he sold it to us for the originally agreed upon "out the door price". Mike was very helpful pointing out how to work all the bells and whistles on this car. More