Kemna Auto of Fort Dodge

Kemna Auto of Fort Dodge responded

I'm very sorry to hear about your recent experience and want to thank you for bringing these concerns to our attention. What you’ve described does not reflect the level of honesty, care, or professionalism we strive to provide, and I completely understand your frustration and disappointment. We take feedback like this very seriously and would truly appreciate the opportunity to speak with you directly to better understand what happened and how we can make it right. Please reach out to our service department and ask to speak with a service advisor—one of our team members will be ready to listen, review your concerns thoroughly, and work toward a resolution. Your trust means a lot to us, and we would welcome the chance to regain it.

Kemna Auto of Fort Dodge responded

Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our fast and accurate service. If you need anything else, please don't hesitate to reach out. We appreciate your support!

Kemna Auto of Fort Dodge responded

Thank you so much for your glowing review! We're thrilled to hear that you had the best car buying experience ever with us in the sales department. Providing exceptional service and ensuring your satisfaction is our top priority, and we're delighted that our team exceeded your expectations. It's wonderful to know that you found our staff friendly, helpful, and thorough in explaining everything to you. Your satisfaction means the world to us, and we're grateful for the opportunity to serve you. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with your new vehicle. Once again, thank you for choosing us and for your five-star rating. We look forward to serving you again in the future!

Kemna Auto of Fort Dodge responded

Thank you so much for your amazing five-star rating and for sharing your wonderful experience with us Justin! Your feedback means the world to us. We're absolutely delighted to hear that our team, including Carey, Sarah, Kimberly, and Michael, made you feel like a rock-star during your visit. Providing exceptional service and making our customers feel special is what we aim for, and your satisfaction is our greatest reward. Your support and trust are highly valued, and we look forward to serving you with the same level of excellence in the future. If you ever have more feedback or if there's anything specific, you'd like to share, please don't hesitate to reach out. Once again, thank you for choosing us. Your positive feedback inspires us to continue striving for excellence in our services, and we can't wait to welcome you back as our valued customer.

Kemna Auto of Fort Dodge responded

Thank you for sharing your positive feedback and for awarding us a stellar 5-star rating! 🌟 We greatly appreciate your support and are delighted to hear about your experience in our Express lanes. It's fantastic to know that our staff provided courteous service and took the time to show you the items that needed replacing. We believe in transparency and keeping our customers informed about their vehicle's needs, and your feedback reaffirms our commitment to this approach. Your satisfaction is our top priority, and we're here to ensure that every visit to our Express lanes is a seamless and informative experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you. Thank you for choosing us, and we look forward to welcoming you back during your next visit!

Kemna Auto of Fort Dodge responded

Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that you had a fantastic experience with our Sales team. Dylan and Ashley are thrilled to have been able to assist you in finding exactly what you were looking for. Making your experience smooth and enjoyable is our top priority, and we're glad we could meet your expectations. If there's anything else you need or any questions that come up, please don't hesitate to reach out. We're here to make things easy for you. Thanks again for choosing us for your automotive needs!

Kemna Auto of Fort Dodge responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Shane provided you with exceptional service and that you consider him a friend. Our team takes pride in providing outstanding customer service, and we're delighted that our service department also left a lasting impression on you. Thank you for choosing us for your car purchase, and we look forward to continuing to provide you with the same level of service in the future.

Kemna Auto of Fort Dodge responded

Thank you for your positive feedback about your experience at Kemna with Tina! We're thrilled to hear that you found our staff knowledgeable and helpful, and that your overall experience has improved since your last visit. We appreciate your business and look forward to assisting you in the future.