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Ken Ganley Chrysler Dodge Jeep Ram Aurora
Aurora, OH
345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 40 service reviews
May 21, 2025
Service department is awful. Wrote a review on the googles. They replied with the same standard message about calling me to discuss the review. Not only did they not call, they Wrote a review on the googles. They replied with the same standard message about calling me to discuss the review. Not only did they not call, they referred to me as Alexiss… My name is Bryan. Goes to show they just can’t ever get it right 😞 More
by Bryan
Employees Worked With
Preston
March 10, 2024
Great customer service and helpful service members. On a side note, if you're going to allow your employees to partake in the snacks and coffee products set out in the CUSTOMER waiting area, you may w On a side note, if you're going to allow your employees to partake in the snacks and coffee products set out in the CUSTOMER waiting area, you may want to put out enough so that actual CUSTOMERS can enjoy them along with the employees. More
by stevnmj
Employees Worked With
Jim Phillips
February 14, 2024
This dealership has the best dependable service department around. With Matt leading a great team, and with the outstanding support from Cole this dealership will thrive! department around. With Matt leading a great team, and with the outstanding support from Cole this dealership will thrive! More
by Connor.louis
Employees Worked With
Matt Collura, Jim Phillips
February 11, 2024
Great experience! The service representative, Jim Phillips, did an outstanding job and the mechanic did a superb job repairing my vehicle. I will be back for future The service representative, Jim Phillips, did an outstanding job and the mechanic did a superb job repairing my vehicle. I will be back for future repairs. More
by Bill
Employees Worked With
Jason, Mechanic 5 star rating, Neil, Mechanic 5 star rating, Matt Collura, Jim Phillips
February 06, 2024
Brought my vehicle in for repairs. The total owed was a little more than I had anticipated but the cashier, Susan, helped with applying for a card. She was wonderful to work with and The total owed was a little more than I had anticipated but the cashier, Susan, helped with applying for a card. She was wonderful to work with and very helpful. The employs really made it a great place to go. More
by kl1009
Employees Worked With
Susan
January 10, 2024
I’m surprised to see anything above a one star. The service department is terrible. The service manager lies and doesn’t return phone calls, still waiting 48 hours later! They aren’t all for the cu The service department is terrible. The service manager lies and doesn’t return phone calls, still waiting 48 hours later! They aren’t all for the customer as they say. I will never step foot in that place or recommend to anyone ever again. Worst dealership service I’ve ever dealt with!!! More
by Dianna Christopher
Employees Worked With
Matt Collura
