Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center

bought a brand new truck from ganley, MSRP was $90K. I would have thought the truck would work flawlessly, but I was wrong. as a bonus, the dealership started spamming me, asking how my 'experience' w I would have thought the truck would work flawlessly, but I was wrong. as a bonus, the dealership started spamming me, asking how my 'experience' was with the service department. When I responded that it was bullcrap, their response was: "Oh well, not my problem. I can turn it over to someone else." Then why did you bother me? if you can't provide a solution, don't bother me. list of issues that *still* occur: - screen dims randomly, usually at startup (they claimed it was because the darkness setting was set to auto, but it doesn't happen all the time, just when it feels like. they also said it had to do with the headlights, but about 90% I drive in the daylight and the screen dims while I'm driving down the road. Headlights are NOT on auto.) - windows on the center console move while driving move when you try to tap a button - sirius popups (really? pop ups in my truck now?) this is complete crap! - keeps adding a second user, even after I delete it, it comes back and tries to change - Bluetooth keeps disconnecting, tried a brand new s25 phone, problem was even worse - usb ports at bottom of console aren't powered constantly while truck is on - usb port at the top of the console, on the dash is powered constantly even when the truck is off, meaning I can leave the cam powered up all night, or try to remember to plug it every day when I get in the truck. More

Easy appointment scheduling, no long wait for appointment, fast and courteous advisors. The overall experience was a positive one, with a quick turnaround time. Dropped vehicle off in the morning appointment, fast and courteous advisors. The overall experience was a positive one, with a quick turnaround time. Dropped vehicle off in the morning and had it back by mid-afternoon. Would definitely recommend this dealership! More

The guys in customer service will go the extra mile for you. When I go there, I feel like I’m hanging out with some old friends… And some new ones. Thank you, Ganley Service Department! you. When I go there, I feel like I’m hanging out with some old friends… And some new ones. Thank you, Ganley Service Department! More

This Saturday morning, driving down the hwy as a woman alone from far up North with battery charge warning light ON … was quite anxious! Don (& Matt) fixed it in no time. I can never thank them enough! alone from far up North with battery charge warning light ON … was quite anxious! Don (& Matt) fixed it in no time. I can never thank them enough! To any Canadians on a road I would recommend Ken Ganley CDJR in Mentor, OH without any hesitation! More

The dealership is immaculate and the service time was very fast. I went in for an oil change and tire rotation. The staff was very friendly and welcoming. They also kept me updated on when I’ll need futu very fast. I went in for an oil change and tire rotation. The staff was very friendly and welcoming. They also kept me updated on when I’ll need future service on other aspects of my car. I’ve been a customer since 2012 when I got my first truck and will continue to be one. More

Best Dealership Around, YOU WILL LEAVE MORE THEN SATISFIED! GREAT STAFF! And THEY CARE ABOUT YOU!👍👍👍👍👍 SATISFIED! GREAT STAFF! And THEY CARE ABOUT YOU!👍👍👍👍👍 More

Have always had outstanding service! Customer care is top notch! I highly recommend their service department.... Customer care is top notch! I highly recommend their service department.... More

The staff and the service was awesomely amazing! Everyone was extremely helpful! And they also washed my truck Everyone was extremely helpful! And they also washed my truck More

New facility is beautiful. My salesman Todd is top notch . He made sure I got the vehicle I love and can afford. Lease mgr was knowledgeable. A friendly atmosphere. My salesman Todd is top notch . He made sure I got the vehicle I love and can afford. Lease mgr was knowledgeable. A friendly atmosphere. More

My hornet died with the cold weather. And the parts and service dept took care of everything. Especially Dannie. He was amazing. And the parts and service dept took care of everything. Especially Dannie. He was amazing. More