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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,205 Reviews

1,205 Reviews of Ken Ganley Ford Norton - Service Center

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March 17, 2020

Service Center - Great Service Brought my new Escape in for its first oil change and m first time at Ganley. Great people, great service, clean and all around wonderful experience. More

by amy.boettin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We're glad to hear that everything was completed quickly and to your satisfaction. Thanks so much for your 5 star rating and review Please don't hesitate to reach out to us if you ever need anything else. Safe travels!

March 17, 2020

5 Starts Service Fantastic service. Every time I go there I am treated with respect and am spoken to kindly. Excellent service, fast, and friendly. The booking online More

by wialbino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We are so happy to hear you had a great experience with us. We appreciate your kind review! Thanks again for your business.

March 16, 2020

We are always confident our vehicle will be repaired properly and timely by your service department. We have been using your service since we purchased our vehicle in 2014. Everyone is friendly and prof More

by Jgoodyjo
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are so happy to hear that you are completely satisfied! We hope to be of service to you again! Take care!

March 16, 2020

Fantastic service. Every time I go there I am treated with respect and am spoken to kindly. Always recommending this place to everyone I know! Thanks again Paul for making sure my car is taken care of! More

by ALEXIS
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

March 14, 2020

Came in for a recall I called in the day earlier and asked if I could get an oil change I was told ok. They told me the day I took my car in it would be couple hours and they were right about the time. More

by Rick Fox
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We're glad to hear that everything was completed quickly and to your satisfaction. Please don't hesitate to reach out to us if you ever need anything else. Safe travels!

March 13, 2020

Friendly people and excellent repair work! The job was minimal so I waited for work to be complete. My only complaint is that comfortable seating was not provided. More

by lindahartman77
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your review and your 5 star rating! We greatly appreciate taking the time to leave your honest feedback! We truly value our customers and want to sincerely thank you for your business! Please let us know if there is anything we can do to assist you!

March 12, 2020

The service advisor John A was friendly and easy to deal with. He got me in and out in an hour for my oil change. More

by DJJONES0
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are so happy to hear that you are completely satisfied! We hope to be of service to you again! Take care!

March 10, 2020

Excellent service timely very accommodating and get it done right the first time And always return a clean car freshly washed and have a good coffee and popcorn while I wait More

by ronson
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

March 07, 2020

Scheduled recall for day I wanted. Also had oil change. Offered to drive me home when recall would take longer than expected. I declined. Car was washed. More

by KRYSSY57
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

March 06, 2020

They did a good job it was in and out that day. Unfortunately the main problem it went in for was not acting up that day but told me if it does again bring it in and they would do what they can More

by bjwrobel
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your honest feedback and your 5 star rating! We greatly appreciate taking the time to leave a great review! Thanks again for your business.

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