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This rating includes all service center reviews, with more weight given to recent reviews.
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1,188 Reviews of Ken Ganley Ford Norton - Service Center
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February 24, 2020
Great for my Fleet Service, Great for Personal Vehicles I have experienced excellent relationships with both sales and service. I believe that Ganley listens to what I want to buy instead of just trying to I have experienced excellent relationships with both sales and service. I believe that Ganley listens to what I want to buy instead of just trying to sell me what they have on the lot. That means alot to me. The service is the same way. They listen and give me their thoughts on service issues, but they listen to me and do not pressure me to do something I don't want. They are very friendly and are a pleasure to do business with. More
by BrandonDWS
Verified Customer
February 22, 2020
The service department was very friendly and helpful. Got my vehicle fixed quickly. Will be back. Definitely recommend this service department to my friends and family. my vehicle fixed quickly. Will be back. Definitely recommend this service department to my friends and family. More
by rsim1981
Employees Worked With
Other Employees :
John Asano, Paul Asano
February 19, 2020
Service at Ganley is great, professional and timely. I appreciate the way they explain the summary of service provided with details. I would recommend them. Jessica Surso has excellent customer service sk appreciate the way they explain the summary of service provided with details. I would recommend them. Jessica Surso has excellent customer service skills and always followed through with any questions or concerns I had. More
by sammie.maynard
Employees Worked With
Other Employees :
Jessica Surso (excellent customer service), John Asano, Paul Asano
February 18, 2020
Exceptional service. I called that morning and John Kirchenbauer got me in with an appointment that day. Everyone was very easy to work with. Will definitely recommend to other customers. Kirchenbauer got me in with an appointment that day. Everyone was very easy to work with. Will definitely recommend to other customers. More
by staci
February 18, 2020
Good experience in service Dept. Although the service mechanic left grease on the outside of driver door and also on the lock trim on the inside of my vehicle mechanic left grease on the outside of driver door and also on the lock trim on the inside of my vehicle More
by supercool
Employees Worked With
Paul Asano
February 17, 2020
Very positive and cooperative Make you feel at home and willing to solve and take care of any problems. Mr. Fulton did a great job of explaining and taking care of my car. Make you feel at home and willing to solve and take care of any problems. Mr. Fulton did a great job of explaining and taking care of my car. More
by bfactor
February 17, 2020
A recall advisory. The service department was extremely courteous and professional. The job was done,the service advisor explained what was performed and gave me my stat The service department was extremely courteous and professional. The job was done,the service advisor explained what was performed and gave me my statement. Satisfied l got in my car and left. More
by rnghonaker
Employees Worked With
February 14, 2020
The service experience was great from the time I made the appointment to the moment I picked up my car after the work was completed. appointment to the moment I picked up my car after the work was completed. More
by Pat123
Employees Worked With
February 03, 2020
wiper failed I was surprised that I could book an appointment on a Sunday afternoon, when my driver side wiper failed. I was able to get in early Monday and they I was surprised that I could book an appointment on a Sunday afternoon, when my driver side wiper failed. I was able to get in early Monday and they quoted an estimate to repair. The work was under an hour, repaired and on my way. Very pleased with everything. More
by dlejones
Employees Worked With
don't remember
February 03, 2020
Very pleasant and easy to work with. Took a little longer than expected but I did receive an apology for it I also love the extra wash when they finish the job! Very informative and answered all questions ri than expected but I did receive an apology for it I also love the extra wash when they finish the job! Very informative and answered all questions right away More
by grzz1979
Employees Worked With
