Ken Ganley Ford Norton - Service Center

GANLEY SERVICE IS AWESOME! Bob Bowser in the Service Dept. went out of his way to help me! I usually go to Montrose Ford because they are closer to where I live. My passenger Bob Bowser in the Service Dept. went out of his way to help me! I usually go to Montrose Ford because they are closer to where I live. My passenger side window would not go up all the way and there was rain in the forecast. This was on Wednesday. I called Montrose Ford and the service guy told me "no," they could not look at it until the beginning of the week! I asked if they could at least get my window to roll up, then I could bring it back in next week. He said, "no, they were too busy." So, I called Ganley at 2:00, they said bring it in. I was there by 2:30. Not only did they look at it and determine it was a regulator, they had one in stock, and installed it! I was out of there by 5:00. And after paying and picking up my keys, they gave me two carnations! How nice was that?! I would certainly recommend Ganley Ford! And as for those other guys . . . you have to be nuts to turn away a customer! I have been going there for service and buying cars since 1991. Not any more! More

Service exceptional Service Department is anything but ordinary! Bob Bowser, Service Manager, runs a tight ship. The department functions like a "well-oiled machine" - Service Department is anything but ordinary! Bob Bowser, Service Manager, runs a tight ship. The department functions like a "well-oiled machine" - friendly, efficient, professional. I'm glad I bought my Taurus and have it serviced at this dealership. I will definitely buy my next car here. More

The best all around service EVER I'm 66 years old and have purchased many new cars. Ganley Ford is without doubt the best experience in an auto purchase ever. Our salesman (Garry Book I'm 66 years old and have purchased many new cars. Ganley Ford is without doubt the best experience in an auto purchase ever. Our salesman (Garry Book) bends over backwards to make sure his customers are satisfied with their purchase. He is only a call away to meet your needs with the purchase. The service is the same way they do whatever they can do to be sure your needs are satisfied. Recently we had a bad accident in our 2015 Escape, fortunately we were ok, the car, not so much. They worked with me on a car rental, giving me a rental far below the daily rate. Richard Robinson and Brandon Smith are a couple of great guys. It really didn't surprise me of their attitudes, it's just Ganley Ford (Wadsworth). Anyone looking for a new car will not be disappointed by Ganley. More

maintenance: oil, filter, lube, tire rotation, inspection Very pleased with service of Bob Bowser, the service manager. Bob made me feel like a friend, not just a customer. Prompt and courteous service. Comfo Very pleased with service of Bob Bowser, the service manager. Bob made me feel like a friend, not just a customer. Prompt and courteous service. Comfortable waiting area. While in waiting area, had a nice conversation with Gary Book. Gary was the sales rep who helped us decide to lease our Ford Edge. He immediately recognized me and greeted me by name. He didn't push anything, but made himself available should we need anything. More

A very nice Service Experience The service was very efficient and completed in a timely manner. I especially appreciated the way Mark Kunklier helped me thru the process. I look The service was very efficient and completed in a timely manner. I especially appreciated the way Mark Kunklier helped me thru the process. I look forward to creating a service history with this Ganley team. More

Quick, Convenient and Friendly. As always Bob Bowser is professional and complete. The dealership is clean and the waiting are is comfortable. The pricing with the rewards program is As always Bob Bowser is professional and complete. The dealership is clean and the waiting are is comfortable. The pricing with the rewards program is very reasonable. This last visit was just for a oil change, but in the past when I have needed more work they let me know ahead of time what my problem was and what the cost would be, offered suggestions and completed the work quickly. More

Late Wednesday Service Love the fact that they will take care of my needs after work and that I am greeted with a smile and friendly conversation. Always enjoy seeing Bob Love the fact that they will take care of my needs after work and that I am greeted with a smile and friendly conversation. Always enjoy seeing Bob More

didn't get the works which i paid for!!! stoped by after work today to get my oil,filter,lube&tires rotated,I got the works package. I delt with bob bowser ,who i've always delt with the last stoped by after work today to get my oil,filter,lube&tires rotated,I got the works package. I delt with bob bowser ,who i've always delt with the last 20 yrs. he said they were very busy and that it would be about 1.5 hrs. fine with me.... it only took an hour and ten min. after I got home I checked my oil level' as i always do' which was full. Ilooked under the frount end of my truck.. 2000SUPERDUTY 4X4 V10 they didn,t grease not one of my zerk fittings' which by the way my truck has 14 of them. not at all happy with ganley ford !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

SERVICE Have be working with Bob Bowser for a long time now Bob always takes care of getting me a appointment when i need to get in for service or have a prob Have be working with Bob Bowser for a long time now Bob always takes care of getting me a appointment when i need to get in for service or have a problem fixed. When am at the dealership he always keep me up dated and in the loop with is going on. Gets me out as fast as possible Bob Bowser is great the deal with. Doug More

EDGE Maintenance Car's notification system announced time for oil change. Called Ganley Ford of Nortion Ohio, (where car was purchased) appointment made for same day. Car's notification system announced time for oil change. Called Ganley Ford of Nortion Ohio, (where car was purchased) appointment made for same day. Requested tire rotation & check brakes. Waited & service took reasonable amount of time. Mark Kunklier, service associate, explained reason noise brakes make, and that they are in perfect condition. All associated at Gandley are knowledgeable and friendly. Would purchase from them again. Joan Miller More