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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews
Call Service Center (877) 839-4979

1,188 Reviews of Ken Ganley Ford Norton - Service Center

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February 27, 2022

Always the best service and the friendly staff. Knowledgeable people and no surprises! We will continue to use them as we have in the past with our many vehicles we have purchased More

by KAREN.MARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
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Feb 28, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

February 25, 2022

Efficient and was able to hook me up with a loaner. Since they had found another issue that needed repaired. More

by DNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Feb 27, 2022 -

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 25, 2022

Great fast service and the guys were committed to finding the issue with my truck. There is a reason all my buddies tell me to go to ganley More

by Ckorosa1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Ckorosa1123 responded

Thanks guys. You always take care of me

February 24, 2022

Very fair, reasonable, and Paul , service writer very trustworthy. Overall service done right and on time. Also, thank you for car wash. More

by Vidabaer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Feb 25, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

February 21, 2022

The service guys were very kind and helpful. They made it fast in and out. I will definitely come back to Ganely!! More

by Ljansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Feb 21, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 21, 2022

The Service Representative, Paul, was friendly, polite & courteous as he greeted the customers with a smile and eye contact. He was knowledgeable as he frequently updated and explained the service provided More

by gail.leksan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano 5 Stars!
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Feb 21, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

February 21, 2022

Great experience with the service department. Very knowledgeable, courteous and friendly. Two thumbs up! Thank you. More

by Mike_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 19, 2022

Great people especially Drew Erdman. He is a real professional and glad that he takes care of my car More

by Rheffelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Feb 19, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Drew and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

February 14, 2022

Very kind and helpful. Staff was friendly and nice. Service was quick and efficient. Great work More

by Ckmd81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

February 09, 2022

They got me in and out in record time, I must say they have very good customer service. More

by Jredell0hp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Feb 10, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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