Ken Ganley Ford Norton - Service Center

I took my truck in almost 3 weeks ago and haven't heard a single word from you since. It shouldn't take that long to get a part. You didn't have a problem selling me the new truck back in April. As soon as I single word from you since. It shouldn't take that long to get a part. You didn't have a problem selling me the new truck back in April. As soon as I drove it off the lot you quit caring! Try getting Curtisy cars so we're not inconvienced so long. Meanwhile I'm still waiting for my parts and new rain guards! More

Scott was extremely happy to relay what was going on with my vehicle. I asked about future work and will be scheduling it soon. Truck is running fine at this moment my vehicle. I asked about future work and will be scheduling it soon. Truck is running fine at this moment More

The service crew at Ganley Ford is always nice. They do a great job. I will continue to service my vehicle there. great job. I will continue to service my vehicle there. More

Prompt, friendly service. I was kept informed of status and problems identified and advised what needed immediate attention and what could wait. and problems identified and advised what needed immediate attention and what could wait. More

The team at Ganley Ford was very helpful and courteous, providing a quick ride to work and picking me up after the work was completed. I’ll be back. providing a quick ride to work and picking me up after the work was completed. I’ll be back. More

Great service with good communication highly recommend Ganley Ford for all services they are very professional Ganley Ford for all services they are very professional More

It is a great dealership with great people who are very helpful in all aspects helpful in all aspects More

The $150 each charge for 2 different suspension issues is very excessive. I had to initially pay $300 just to have car looked at. I did expected to pay more because I had services done by a dealership but I very excessive. I had to initially pay $300 just to have car looked at. I did expected to pay more because I had services done by a dealership but I think your charges are very extreeme. My initial bill was over $1000 for rear calipers. Fulton was Very helpful with working with my warranty company and getting charges reduced but I highly doubt I will return to your location simply based on what I feel to be unnecessary charges. If I were to take my vehicle to a national chain such as NTB I would not be charged as much for the same work. Not to mention you had my truck for 17 days just to replace rear calipers. That too was an excessive amount of time to keep my truck for minor repairs. Fulton was great! Good communication by Fulton. I enjoyed working with him. More

Told 2 hrs to service & took ALL day. No rental available & extremely poor communication. FRUSTRATED!!! available & extremely poor communication. FRUSTRATED!!! More

Drew in the service department was absolutely wonderful! He kept me updated about my vehicle, and returned any of my calls within minutes. He kept me updated about my vehicle, and returned any of my calls within minutes. More