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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,186 Reviews

1,186 Reviews of Ken Ganley Ford Norton - Service Center

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September 13, 2021

Service was fast and friendly. No complaints! I made my appointment online. Service person was helpful. More

by Making29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 13, 2021

The service was top quality! Fast and friendly.And I got The service was top quality! Fast and friendly. And I got to use my FordPass rewards! More

by DEBBYOSCAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Sep 13, 2021 -

Ken Ganley Ford Norton responded

Debby, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

September 10, 2021

Only place I go.Excellent service.The employees are always helpful Gets me in and out as quickly as possible.Works with me to get in More

by PKLUSTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Ken Ganley Ford Norton responded

We appreciate your business. Thank you for taking the time to leave us a five-star review. Our team looks forward to serving you again soon!

September 09, 2021

think Ganley is the best, it is the only Service center we use, Paul did not take care of us this time, but it is usually who we go through and he is fantastic, More

by Beth Bailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Sep 09, 2021 -

Ken Ganley Ford Norton responded

Beth, thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again!

September 08, 2021

This was my first experience with Ganley Ford. In the past my husband purchased and serviced with Spitzer. Since his passing two years ago I have looked for service closer to home. Ganley met my needs in More

by KAYGRAHAM79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Ken Ganley Ford Norton responded

Kay, Thanks for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

September 03, 2021

Appointment was great! They met us at door, on time appointments n estimated time for service was close to the estimated finishing time. Overall experience good. Thanks for all you do. More

by SDEJOURNETT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond
Sep 04, 2021 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Sep 07, 2021 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Ganley Ford Barberton

September 03, 2021

OMG, Drew was so awesome. I told him what a transpired at Park Ford, and the trouble we were experiencing since June 2021 with the car. Anywho I will never go back to Park Ford. The service and the experien More

by dltownsend71
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew
Sep 03, 2021 -

Ken Ganley Ford Norton responded

Thank you for the kind words for Drew and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 03, 2021

We have several cars from Ganley & recommend it to everyone. It is always pleasing to work with them . If you just want to stop in with a question, they are more than happy to help More

by ANTJANE35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Sep 04, 2021 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

September 01, 2021

Quick and easy did it through my phone and had a ride to go ready when I needed to leave. Great experience . Would recommend to others. More

by Williamsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

August 31, 2021

I had only brought my truck to them. Durring on oil change they broke a guard. The next day when I noticed it I complained. I was told they didn’t touch it even though you have to to change the oil. It More

by Tylerruther614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Some guy Josh I think
Sep 17, 2021 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience, Tyler, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your full name so that we can check our system and review your appointment? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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