Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,188 Reviews of Ken Ganley Ford Norton - Service Center
Sort by
October 23, 2020
Had a broken spring rear leaf spring on my f150 extended warranty paid to have it replaced did a good job fixing it. I understand warranty would not replace the other side if it wasn't broke but now the tr warranty paid to have it replaced did a good job fixing it. I understand warranty would not replace the other side if it wasn't broke but now the truck sits unlevel in the back not happy about that. Hopefully it's only appearance and not function More
by Ftryon
Verified CustomerEmployees Worked With
Paul Asano
October 22, 2020
I chose not to have my tires rotated. The air pressures were from 25 to 32 pounds when I checked them at home. These were apparently NOT checked by the technician. were from 25 to 32 pounds when I checked them at home. These were apparently NOT checked by the technician. More
by Jeff
Employees Worked With
John Asano
October 21, 2020
The warranty service I received was exceptional. I was offered a ride and the repair was completed in a very timely manner. The service tech was both courteous and professional. offered a ride and the repair was completed in a very timely manner. The service tech was both courteous and professional. More
by kent6065
Employees Worked With
October 20, 2020
Great service. It was a little higher priced than most places. I am getting A full tuneup Shortly. John help me itemize everything. I will be getting a few things done before the end of the year. And the places. I am getting A full tuneup Shortly. John help me itemize everything. I will be getting a few things done before the end of the year. And the rest after I get back from Florida. If you have any coupons it would be great thank you again More
by KAYPEARL
Employees Worked With
John Asano
October 19, 2020
The staff are friendly and efficient. The service is thorough and timely.I would not hesitate to recommend Hanley Ford Barberton to my family and friends. thorough and timely.I would not hesitate to recommend Hanley Ford Barberton to my family and friends. More
by SWKIII
October 19, 2020
Our car was brought into service on Saturday and we were promptly greeted and taken care of. The service was to take 1 hour and that expectation was met. Very friendly and helpful team. promptly greeted and taken care of. The service was to take 1 hour and that expectation was met. Very friendly and helpful team. More
by Jmuren
Employees Worked With
Paul Asano
October 19, 2020
The staff are friendly and helpful. When I make an appointment it is always on time and the staff keep me informed on what they are doing to my car. Would suggest for anyone to go to Ganley service d appointment it is always on time and the staff keep me informed on what they are doing to my car. Would suggest for anyone to go to Ganley service department for their car repair needs. More
by MRHAWKINS
Employees Worked With
October 16, 2020
I bought my 2012 Ford Fusion from this dealership in 2013. Great Sales experience. Salesman was friendly and knowledgeable not overbearing. I’ve had my vehicle serviced ever since and I feel comfortable 2013. Great Sales experience. Salesman was friendly and knowledgeable not overbearing. I’ve had my vehicle serviced ever since and I feel comfortable and satisfied with the work that has been done thus far. More
by Mr Lawson
Employees Worked With
October 16, 2020
The service dept was very accommodating to my schedule. Staff friendly and everything was clean. They were following all the CDC recommendations due to the covid19 pandemic. Staff friendly and everything was clean. They were following all the CDC recommendations due to the covid19 pandemic. More
by LILLYPAD39
Employees Worked With
John Asano
