Ken Ganley Honda North Olmstead

Jeff Smith was very helpful in my purchase of a new Honda, he located the car I wanted and got it in the time frame he stated Honda, he located the car I wanted and got it in the time frame he stated More

Kept me apprised of my car repair status, pleasant, waiting room and fairly fast checkout waiting room and fairly fast checkout More

Michael was great. He explained what they were going to do and the Service Department delivered as promised. He explained what they were going to do and the Service Department delivered as promised. More

Dealership is clean and friendly. Service takes too long though. 2 hour wait for an oil change today. Service takes too long though. 2 hour wait for an oil change today. More

They have great friendly service. All my questions are answered & the have a inviting waiting room All my questions are answered & the have a inviting waiting room More

Buying my 2022 Honda CR-V was a pleasure. The staff in the sales and service departments are polite. However, I called because my car has a bad ball bearing (at only three years old!) I was The staff in the sales and service departments are polite. However, I called because my car has a bad ball bearing (at only three years old!) I was diagnosed with stage 4 lung cancer over Christmas and have not been driving my car (nor has it been driven by anyone else) since the middle of December 2024. In late March I noticed how it was loud at 40 mph and above. I had my tires rotated since I thought that might have been the problem. It wasn't. I took it to my mechanics in April and they told me it was the ball bearings. When I called the dealership, I was told that my car was past warranty by two weeks. My mileage was more than 4,000 miles UNDER the warranty and i was two weeks past the date of purchase. I explained my illness and how that prohibited my ability to get in touch with them in a timely manner (dealing with HR, my inability to work, insurance, hospitals, etc.). They were correct in the letter of the law, or warranty, but there was no compassion or personal care. My last car was a twelve-year-old Toyota Camry and I never had to change a ball bearing on that car. This will be my last Honda or car from a Ganley establishment. More

Marc and Kelley were great to work with. The sales managers were all so friendly. The sales managers were all so friendly. More

Since purchasing my honda crv in 2018 from Ganley, I have never been disappointed by the great customer service that I have received every time. never been disappointed by the great customer service that I have received every time. More