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Ken Ganley Honda North Olmstead

North Olmsted, OH

4.7
4,046 Reviews

25870 Lorain Rd

North Olmsted, OH

44070

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Showing 4,046 reviews

October 12, 2020

Always happy to bring my crv in for service because of all the nice people who work there. They are always kind and friendly and very courteous. More

by GENE.TUCKOSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Hazelton, Tim Nadvit, Brian Walls, Wendy Fees, James Zappitelli, Eric Roder, Michael Landino, Curt Frate
Oct 13, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the great 5-star review! We are so glad you always have excellent experiences bringing your CR-V into Ganley Hoda for service and working with all of our amazing staff. We look forward to having you back in the dealership again soon!

October 11, 2020

I was so impressed with everyone at Ganley Honda! I needed to secure a vehicle, from a far and Adel world quickly and efficiently to make that possible in a very short amount of time. The whole process More

by DOWDJ15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Roder, Michael Peters, Adel Yahya, Geno Lopez
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the excellent review! We are so glad you had such an outstanding car buying experience with Adel and everyone else you worked with. Congratulations again on the new car and we look forward to your next visit to the dealership!

October 11, 2020

Very pleased with service and car! Suggest not putting twenty five word limit. Said what I thought you in less words. Thank you, thank you. More

by HDUMSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob 'Hudi' Hudacek, Tiffany Haggerty-Kruzer, Kelly Kidd, Michael Peters
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the 5-star review! We are glad you had such a positive car buying experience with Tiffany and you are enjoying the car. We look forward to having you back soon!

October 11, 2020

I took 2 of my cars in at different times for warranty maintenace. They over filled the crankcases with 2 quarts too much oil. I could have future problems from the over fill: catalytic converte and sen More

by rsr648
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ed Stein, Michael Landino
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

We are extremely sorry you had this experience in our service department. We appreciate your feedback as it helps us improve and we hope to resolve this. Please respond to this message about how we can resolve this issue.

Oct 13, 2020 -

rsr648 responded

I think Ganley Honda should "Have" the Catalytic Converters and each of the emission sensors on either side of it replaced at their expense. In both the 2016 Civic Touring and the 2018 Civic EX-T I very well could encounter problems at a later date with those items because of excess oil coming out of the exhaust coating them with oil. It would have to be done at another dealer, certainly not at Ganley Honda of North Olmsted. The first time I told them about the bumper not being replaced correctly, the tech did not take the time to fix it properly, but he did take the time to go in the car and change all the lighting settings and turn on a light that would have killed the battery if I did not catch it in time. I would have to be stupid to allow them to perform any additional service on my vehicles.

October 09, 2020

My accord hit 100k miles and it was due for a regular service appointment. I brought it in and Michael was very courteous and let me know what Honda recommended for my vehicle at that mileage, he also to More

by johnnyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Landino
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the great review! We are so glad you had such a positive experience in our service department and working with Michael. We look forward to your next visit to the dealership!

October 09, 2020

Great service. Done right. No complaints. I have been bringing my honda cars to the Ganley North Olmsted service. I have never had a break-down and the service has been great! More

by MLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Landino
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the great review! We are so glad you are a loyal customer in our service department and have never had any issues with your cars. We look forward to your next visit to the dealership!

October 08, 2020

Great experience all around! Everybody made the whole process very quick and easy. Extremely happy with our new vehicle and will be back for our next one for sure! More

by MR_67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Nadvit, Tiffany Haggerty-Kruzer, Geno Lopez
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the great review! We are thrilled you had such a quick and easy car buying experience with Tiffany and everyone else you worked with. Congratulations again on the new car and we look forward to having you back again soon!

October 08, 2020

I have always been well taken care of at Ganley. Thank you. I also appreciate the work to keep the waiting room area clean and spacious in this Covid-19 era. More

by POOLEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Fees, Michael Landino
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the great review! We are so pleased to hear that you always have excellent experiences in the dealership and specifically in the service department. We are glad you felt comfortable and safe in our customer lounge with all of our Covid-19 safety precautions. We look forward to having you back in the dealership again soon!

October 07, 2020

The service department was great to work with from scheduling to final payment. They kept me informed of the status and work was completed early. More

by LEYCPA
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Fees, Michael Landino
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the great review! We are so glad you had such a positive and hassle-free experience with the service department. We look forward to your next visit to the dealership!

October 06, 2020

Usually do a great job but this last time they'd gotten my passenger seat pretty dirty.. it was probably an accident but not a pleasant one for me. It'll be okay More

by mellani0
Recommend Dealer
No
Employees Worked With
James Zappitelli
Oct 12, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for this review. We are extremely sorry to hear you were not pleased with your experience in our service department and the cleanliness of your vehicle was not perfect. We would love to resolve this issue and fix it. If you would like to take further action about this please respond and let us know so it can be resolved!

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