Back

Ken Ganley Honda North Olmstead

North Olmsted, OH

4.7
4,065 Reviews

25870 Lorain Rd

North Olmsted, OH

44070

Directions

By Type

Showing 4,065 reviews

July 20, 2020

Quick and efficient, honored email coupon Ed and the team quickly performed an oil change and tire rotation on an early Saturday morning. It was completed within the time they committed to and More

by aaron.slepecky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Stein
Jul 21, 2020 -

Ken Ganley Honda North Olmstead responded

We are happy to hear that our service team finished your vehicle's oil change and tire rotation in a timely manner. We hope all aspects of your visit were 5 stars and we hope to see you again in our service department. Thank you!

July 20, 2020

Friendly and courteous staff! I always feel confident leaving Ganley. I came a week ahead of time by accident and they took me anyway with no delays! Great employees and great service! Thanks! More

by ecs23
Recommend Dealer
Yes
Employees Worked With
Michael Landino, Curt Frate
Jul 21, 2020 -

Ken Ganley Honda North Olmstead responded

We are happy to hear that our staff accommodated you coming up to our dealership earlier than your scheduled appointment. If any questions should arise, please reach out to Curt or any member of our service team. We thank you again for your business and look forward to seeing you again in service!

July 18, 2020

Ganley Honda Service Had no problem setting up an appointment. I was taken in immediately The service was prompt - there was little time waiting time. The staff was very More

by kerrbc7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Fees
Jul 21, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for your 5 star review and for continuing to choose our dealership to service your vehicle! We love hearing that Wendy along with the rest of our staff was prompt and exceptional during your visit. Thank you again and we look forward to seeing you next time in service.

July 17, 2020

Unexpected Flat Tire I got a flat tire unexpectedly a few days ago. I called my Honda dealership and they said to come down and they will look at the tire. I had the spa More

by MARGUERITEKARTSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Fees is the best! She has worked with me for many years. Best customer service! If Wendy is not there, Michael is great also!, Wendy Fees, Michael Landino
Jul 21, 2020 -

Ken Ganley Honda North Olmstead responded

We are happy to hear that Wendy was able to fit you in at the end of the day to get this issue addressed. We understand that flat tires happen when we least expect them, and Wendy along with the rest of our staff want to take the pain out of this inconvenience. Thank you again and we hope to see you again in our service department and in sales when it comes time for your 5th Honda!

July 17, 2020

The staff was very friendly and helpful The facility very clean specially in Covid-19 My salesman did more my expectations surely want go back for next vehicle More

by TOOR59
Recommend Dealer
Yes
Employees Worked With
Hazem 'Hazmo' Tannous, Geno Lopez
Jul 21, 2020 -

Ken Ganley Honda North Olmstead responded

Congratulations again on your new Honda! We are taking extra measures to ensure that our guests and staff feel safe and comfortable during these unprecedented times. We are thrilled to hear that Hazmo, Geno and the rest of our staff did just that and exceeded your expectations. We thank you again for your business and look forward to seeing you in our service department.

July 17, 2020

Listened to my concern / Addressed concern After having major work done to my vehicle; replacement of an IMA battery, I still experienced some hesitancy during slow driving. I called Ed Stein, More

by doug.burnham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Fees, Ed Stein
Jul 21, 2020 -

Ken Ganley Honda North Olmstead responded

Doug, we appreciate your understanding and coming back in to get this matter addressed. We always want to provide top tier service, and will service your vehicle until the issues are resolved. Thank you again for your review and choosing our dealership to service your vehicle! We hope to see you again.

July 17, 2020

2020 Odyssey Positive experience overall. Andrew was efficient, professional and listened to what we said which I don't think a lot of dealerships do. Kelly was al More

by Eric S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Kidd, Andrew Wenner
Jul 21, 2020 -

Ken Ganley Honda North Olmstead responded

Eric, congratulations again on your new 2020 Odyssey! We are happy to hear that Andrew, Kelly and the rest of our staff did an exceptional job of getting you into the vehicle you want and need. If any questions should arise, please reach out to Andrew or any member of our team at anytime. Thank you again and enjoy your new Odyssey! We look forward to seeing you again in service.

July 16, 2020

Best car lease experience ever! I was about to lease my 10th Honda & had never had a great experience @ my previous dealership, so decided to give Ganley a try because of their newsp More

by ADLERK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Ross, Kelly Kidd, Jeff Smith
Jul 21, 2020 -

Ken Ganley Honda North Olmstead responded

Congratulations on your 10th Honda lease and for making the switch to Ganley Honda! We are so thrilled to hear that Jeff, Kelly, and the rest of our staff did an exceptional job of understanding your wants and needs. If any questions should arise, please reach out to Jeff or any member of our team. Thank you again and we look forward to seeing you again in our service department! Welcome to the Ganley Honda Family.

July 16, 2020

Best service experience! I had a fantastic experience at Ganley Honda Service Center. Seating area was comfortable, and socially distant (I sat outside under a big patio umbre More

by jcscha0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Fees
Jul 31, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the fantastic review! We have been working hard to constantly improve our safety protocols in order to make our customers and employees safe and comfortable while at Ganley Honda. We look forward to your next visit to the dealership.

July 16, 2020

The service was prompt and friendly. Michael is friendly, helpful and considerate. I'm pleased with the service I consistently receive at Ganley Honda. Thank you. More

by camillo_rita
Recommend Dealer
Yes
Employees Worked With
Michael Landino
Jul 31, 2020 -

Ken Ganley Honda North Olmstead responded

Thank you for the 5-star review! We are so happy to hear everyone you worked with was friendly and attentive! Thank you for being a loyal Ganley Honda customer and we look forward to your future visits.

...
137
...