Ken Ganley Honda North Olmstead

Great experience! Many new and used car buying options, and a kind and friendly staff! Would definitely recommend to my friends and family. You should certainly check t Many new and used car buying options, and a kind and friendly staff! Would definitely recommend to my friends and family. You should certainly check them out! More

Excellent Car Buying Experience - Until We Got to Financing I had a fairly good idea of exactly what I wanted. I test drove a model that had more features - just in case I changed my mind. Tiah was an excelle I had a fairly good idea of exactly what I wanted. I test drove a model that had more features - just in case I changed my mind. Tiah was an excellent salesperson - friendly, not pushy, explained the features and what inventory was available. She thoroughly reviewed the information about the vehicle we chose. She brought out the service manager to talk with us - I am extremely pleased with the vehicle I purchased (without extra features) and would work with Tiah again. I have A+ credit - my issues with financing have NOTHING to do with not getting a loan. I did NOT appreciate the survey we were asked to fill out by financing before we could go back and meet with them - when we asked what it was, we were told it was to help Ganley to know what our needs were. It was really to prep the finance person to know what to try to hard sell us on for add-ons. There should be more explanation and up front information when Tim sticks an iPad in a customer's face and they are told to just answer the questions. I do not appreciate a hard sell on maintenance plans and other additional costs after I have declined. No should suffice - repeated NO should definitely suffice - not attempts at manipulations and "but, but, but". I also did not like not knowing what the percentage rate I was going to be offered was until the very last minute - because I could have found a lower rate than what Ganley finance found for me. I did find a lower rate two days later. I should have secured my own financing before I walked in - and just bought and walked. That's probably what I will do next time - because I would work with TIah again. More

New vehicle purchase Rob made it easy. He understood our needs & wants. He was more than cooperative on meeting with us even on his day off. His personality was easy to Rob made it easy. He understood our needs & wants. He was more than cooperative on meeting with us even on his day off. His personality was easy to work with. More

n/a this time My service experience with The Honda service Department on November 13, 2019 At nine thirty a.m., was very professional and friendly. My service pers My service experience with The Honda service Department on November 13, 2019 At nine thirty a.m., was very professional and friendly. My service person: Wendy. More

Good BUT with some problems ..... see below. My service was completed on a timely basis and your service writer was good. BUT ..... after my service which included tire rotation, my TPMS light My service was completed on a timely basis and your service writer was good. BUT ..... after my service which included tire rotation, my TPMS light came on. I reset it and it shortly came on again. The next morning I checked my tire pressures with my very accurate gauge and found the pressures varied from 29.5 to 30.5 in my heated garage. They should have read at least 33 PSI. I inflated my tires to 33 PSI ..... which is what they should be ..... in my heated garage (62 degrees F) reset the TPMS and the light went out ..... and stayed out. I then stopped back a Ganley and discussed this with the service writer and suggested that he should look into the accuracy of the mechanics tire pressure gauge ..... he said he would More

I went to Ganley Honda to get my first leased car and Giovanni was very helpful in making sure I left with the car I wanted! He was great! Giovanni was very helpful in making sure I left with the car I wanted! He was great! More

Oil Change I brought my car in for a routine oil change. Wendy Fees provides exceptional customer service, wait time was as expected, no issues - superb service! I brought my car in for a routine oil change. Wendy Fees provides exceptional customer service, wait time was as expected, no issues - superb service! More

Amazing as Usual Wendy is always so welcoming and keeps me in the loop in regards to the length of the process. I don't ever mind waiting. It is comfortable and gene Wendy is always so welcoming and keeps me in the loop in regards to the length of the process. I don't ever mind waiting. It is comfortable and generally speedy. Great service as always! More

Oil Change and New Tires Ganley Honda is the best dealership I have worked with since Coggin Honda in Jacksonville. When I moved to Cleveland last year, I was told about Ganl Ganley Honda is the best dealership I have worked with since Coggin Honda in Jacksonville. When I moved to Cleveland last year, I was told about Ganley from my warranty company. They even had great reviews about this place. I'm glad I listened to them because since I started here, there have been no complaints. I met James on my first trip here, and he's helped me out through each of my oil changes. We've had maintenance and upkeep with other portions of the Accord throughout the year. When I pulled out the garage yesterday, the car was riding as smooth as it was when I first bought it. This is due to the recommendations of James and the service center. I can't thank them enough for a 5 year old car running like it's brand new. Special thanks to the service center as well for getting the work done as quickly and good as you did. I did not expect all of that work to be done within two hours! Thank you and keep up the good work. More

prewinter check I brought my car in for oil change and general check,Wendy was wonderful as always,no problems were found so bring it on mother nature! I brought my car in for oil change and general check,Wendy was wonderful as always,no problems were found so bring it on mother nature! More