
Ken Ganley Honda North Olmstead
North Olmsted, OH
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We usally hate the car buying process We really do not like buying a car with a dealer. Sometimes the process is so bad that you want to go home and shower just to get the slime off you. We really do not like buying a car with a dealer. Sometimes the process is so bad that you want to go home and shower just to get the slime off you. LOL HOWEVER, we knew that Ganley Honda has a top notch sales person in Tiffany Kruzer and felt confident that she would do all she could to make our purchase a pleasant experience. That was exactly the case! While it is only day 4 of owning our new Pilot, we are enjoying it. We look forward to our "training" session with Jacob this coming Monday. (so many features on the Pilot!) We are going on a long road trip and feel confident that the Honda Pilot was a great choice for us. Thank you Tiffany!!! More
Good experience altogether. All of the employees were pleasant, patient and just really nice to me. I have a hearing impairment and they were kind and seemed to understand. You All of the employees were pleasant, patient and just really nice to me. I have a hearing impairment and they were kind and seemed to understand. You should be proud of these young men! More
standard maintenance Helpful, kind and fair service. I've always had a great experience with the service department. They make you feel like a person and not just a number Helpful, kind and fair service. I've always had a great experience with the service department. They make you feel like a person and not just a number. More
Good Experience but finance moved fast Kelly Kidd is an incredible sales woman. She is friendly and thoughtful and knowledgeable. I am extremely grateful that I got to work with her by the Kelly Kidd is an incredible sales woman. She is friendly and thoughtful and knowledgeable. I am extremely grateful that I got to work with her by the luck of the draw. If I buy again from Ganley, Kelly will be my go to! A note of warning: Everything moves really fast once you get into finance. Probably my fault for not asking enough questions or slowing things down to look at everything that was being put in front of me to sign. While I was told what I was signing, there was no explanation about the financing - just that it existed. Again, I should have slowed things down. But the energy in the finance room, while kind and friendly, could offer more opportunity for discussion rather than pointing out where to sign. Maybe the individual who had me sign paperwork thought I already knew the details? More
Great service as always! Great service . Friendly. The waiting room is comfortable and nice to wait in. Amenities are great. Staff is easy to work with. Car wash at end! Great service . Friendly. The waiting room is comfortable and nice to wait in. Amenities are great. Staff is easy to work with. Car wash at end! More
Very friendly service area. Always helpful, even when coming in without an appointment. I needed air in my tires the young man in garage determined one tire had only 9lbs. He was Always helpful, even when coming in without an appointment. I needed air in my tires the young man in garage determined one tire had only 9lbs. He was also very friendly trying to determine problem. More
60K oil change Wendy was very kind to me and accommodating. I enjoyed the service at this site more than others. I would use this dealership in the future. Wendy was very kind to me and accommodating. I enjoyed the service at this site more than others. I would use this dealership in the future. More
Easiest car buying experience ever! I have never had a car buying experience so easy before. I was on the website and did an online chat with my sales associate Tiffany Kruzer. I gave he I have never had a car buying experience so easy before. I was on the website and did an online chat with my sales associate Tiffany Kruzer. I gave her my info and the stock # of the car I was interested in. Showed up for my appointment the car was ready. There was no gimmicks or fine print. The sale was exactly as advertised. Tiffany was friendly, organized and professional. The finance guys were also top notch. I was in and out very quickly. And the people that prepped the car did outstanding work. The car was spotless. I am very impressed, and will definitely be back. More
Quality employees Fair price and quick service for replacing starter on 2014 Accord. Also, had recall work done on 2016 Accord the same day. Since I was at the dealer Fair price and quick service for replacing starter on 2014 Accord. Also, had recall work done on 2016 Accord the same day. Since I was at the dealership they "squeezed" me in that day and within the time frame given. I did notice Wendy and another empolyee help an elderly woman with the coffee machine in the waiting room. If they will help with the small stuff when they think no one is watching I feel very comfortable trusting them with making sure I get great service. More
Giovanni is helpful and so nice. I absolutely love my new Honda Odyssey! The purchase process was easy and the price was fair! I’d highly recommend Ganley Honda and Giovanni Izzo! I absolutely love my new Honda Odyssey! The purchase process was easy and the price was fair! I’d highly recommend Ganley Honda and Giovanni Izzo! More