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Ken Ganley Honda North Olmstead
North Olmsted, OH
4,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,017 reviews
May 21, 2019
Deceitful...Dishonest Purchasing your first car ever came with a huge life lesson; obtain outside financing. Spending more than three hours at a dealership while they play Purchasing your first car ever came with a huge life lesson; obtain outside financing. Spending more than three hours at a dealership while they play the game of how much can you afford to pay per month instead of discussing financing percentages, the outcome of your financing options and then, charging you for a bumper-to-bumper protection plan of almost $3,000 WITHOUT ever discussing it with you, just sneaking it in your loan paperwork is just the most dishonest, ridiculous way of doing business. We will never purchase another vehicle from your dealership. The protection plan that you said we had to have was never required by the loan company; they have their own protection plan products. You quickly refunded that plan money after I called everyday for three days trying to get the charges reversed. The process was exhausting and when you aren't familiar with car purchasing, maybe if you just spent some extra time educating instead of screwing, you may have gained a life long customer instead of an enemy who will never refer a Honda purchasing person to your dealership. More
by Never Again!!!
Verified CustomerEmployees Worked With
Peter Kash, Dave Runser, Brian Walls, Patrick Kanieski
May 17, 2019
Ganley Honda is Great! My family has driven Accords, Civics, and CR-Vs and as a result have made trips to a number of Cleveland area Honda dealerships. By far Ganley Honda My family has driven Accords, Civics, and CR-Vs and as a result have made trips to a number of Cleveland area Honda dealerships. By far Ganley Honda has provided the best experience out of all of them. Please acknowledge Michael for his friendly and personable service. More
by KOLIHAKEN
Employees Worked With
Michael Landino
May 16, 2019
Wonderful Considerate, timely, friendly, helpful, James made everything great and Hayden helped me get back to my regularly scheduled day. Awesome service, as a Considerate, timely, friendly, helpful, James made everything great and Hayden helped me get back to my regularly scheduled day. Awesome service, as always! :) I even learned a new feature I didn’t know my car had More
by KPJUNIOR
Employees Worked With
Hayden, James Zappitelli
May 16, 2019
Oil change and maintenance Polite, informative and quick service. The service person was personable and helpful and explained what was going to be done and the amount of time it Polite, informative and quick service. The service person was personable and helpful and explained what was going to be done and the amount of time it would take. She also explained what I would need in the future. More
by CHERYLMARUNIAK
Employees Worked With
Wendy Fees
May 15, 2019
Great service and experience! This was my first time at this dealership and everyone I interacted with was very kind and helpful. I mainly worked with Bobby Ross, who helped me wi This was my first time at this dealership and everyone I interacted with was very kind and helpful. I mainly worked with Bobby Ross, who helped me with returning my old lease early and starting a new lease. He made me feel very comfortable in all steps of the process and was extremely helpful. Car shopping is always so stressful to me but he made me forget all about that. I expected to come in and just look at cars and maybe talk numbers, but I ended up leaving with a new car! He really made the entire process super easy. I'm happy with the deal we agreed on and Bobby definitely went out of his way to help with returning my previous lease, as well. I'll definitely be reaching out to him when my current lease ends. More
by FD
Employees Worked With
Bobby Ross
May 13, 2019
Courteous and thorough Friendly people who do not try to over sell unnecessary services. I asked for tire rotation but they said it was unnecessary since tire life was nearl Friendly people who do not try to over sell unnecessary services. I asked for tire rotation but they said it was unnecessary since tire life was nearly up, saving me some money! More
by markmelohio
Employees Worked With
Michael Landino
May 13, 2019
Love my 2014 Honda Civic! I had my 2014 Honda Civic in for preventive care. The air conditioner needed a new part. I was given a loaner car for my use during the day and my car I had my 2014 Honda Civic in for preventive care. The air conditioner needed a new part. I was given a loaner car for my use during the day and my car was ready the next day. It's working great! A little pricey, but I trust the skill of the mechanics, so in the end it's worth it to me. More
by MLC
Employees Worked With
Wendy Fees
May 13, 2019
Great service I had great service, friendly customer service, excellent and convenient communication, and timely completion. I don’t have any complaints. I’ll defin I had great service, friendly customer service, excellent and convenient communication, and timely completion. I don’t have any complaints. I’ll definitely be back! More
by MRANDMRSMCHUGH
Employees Worked With
James Zappitelli
May 11, 2019
the best experience buying a car in my entire life! Cesar is the best saleman we have ever had when buying a car. He was patient, knowledgeable, never pushy and polite. If I could rate him 1 thru 10 he Cesar is the best saleman we have ever had when buying a car. He was patient, knowledgeable, never pushy and polite. If I could rate him 1 thru 10 he would get a 12! More
by PUDDLESG
Employees Worked With
Gentleman who helped us sign documents, can't remember his name., Cesar Sandoval, Jacob Wells
May 11, 2019
A Review This is a review. It requires a minimum of 25 words. I got my car serviced at Ganley Honda. I found the experience to be acceptable. This is a review. It requires a minimum of 25 words. I got my car serviced at Ganley Honda. I found the experience to be acceptable. More
by kmarv34
Employees Worked With
Wendy Fees
