Ken Ganley Honda North Olmstead

Excellent experience and outstanding customer service Jeff Smith was fantastic. He went above and beyond to help get me into an amazing car in the price range I was looking for. He was very patient, court Jeff Smith was fantastic. He went above and beyond to help get me into an amazing car in the price range I was looking for. He was very patient, courteous, and was not pushy at all. He was incredibly knowledgeable with the entire vehicle inventory and made sure I got exactly what I was looking for. Moreover, he took the time to sit with me in my new car to go over all of the features, set up my bluetooth, and even took me through a step-by-step tutorial on how to use Apple CarPlay. It is because of Jeff Smith and the overall pleasant atmosphere at Ganley Honda in North Olmsted that I will be a returning customer in the future and will continue to recommend this dealership to family and friends. More

Car leasing made simple Ganley Honda helped me lease right car in the color and trim I wanted. The process was easy and I am very happy with my new car. Ganley Honda helped me lease right car in the color and trim I wanted. The process was easy and I am very happy with my new car. More

Great place, great saleman, great deal. Robert was very kind, courteous, and helpful. Not pushy at all, and he did not try to sell me something I did not want. He listened to my needs, and b Robert was very kind, courteous, and helpful. Not pushy at all, and he did not try to sell me something I did not want. He listened to my needs, and bend over backwards to accommodate and help me. I would recommend him and this dealership to anyone. Everything was ready for me when I arrived. Well worth the 3 hour drive to Cleveland. I wish all dealerships, and sale people were like this. Robert C. Marietta, Ohio More

Service Michael Landino was very helpful. Professional and easy to communicate with. Fast service and great staff. Always willing to go the extra mile for the Michael Landino was very helpful. Professional and easy to communicate with. Fast service and great staff. Always willing to go the extra mile for their customers. Service completed quickly and right the first time More

Hazmo was amazing Hazmo made the sale very easy. This my second time actually buying from ganely Honda using his help. Hazmo was very professional and helpful. I would Hazmo made the sale very easy. This my second time actually buying from ganely Honda using his help. Hazmo was very professional and helpful. I would like to deal with him in future sales. More

Above and beyond the call of duty The Ganley Honda Service Center went above and beyond the call of duty. I was in for a recall of a defective airbag.After that work was done, I a The Ganley Honda Service Center went above and beyond the call of duty. I was in for a recall of a defective airbag.After that work was done, I asked for a cap for the valve stem on one tire. They gave me four. I also said that one tire was low. They had me pull the car back into the garage and checked and filled the tire, also no charge. Good work. My only suggestion for improvement is that I called several times two days before. The Service Department was repeatedly busy. I left a voice mail but two days later no one had called me back. In person the service was great. More

disappointing service It seemed that any time we had a question, concern, or inquiry, it was seen as an inconvenience. Staff was short, irritated, and annoyed that we were It seemed that any time we had a question, concern, or inquiry, it was seen as an inconvenience. Staff was short, irritated, and annoyed that we were taking up their time. We had to wait a while for finance, which is understandable, however, we were left to wait with no check ins as to how long, to the point where thought we were forgotten. It also didn't help witnessing a huge arguement between staff and other patrons. It was not a very welcoming or friendly atmosphere at all. More

great service fast courteous and complete, one person contact who also handled payment. awaiting lounge all the comforts of home, water, drinks, magazines and newsp fast courteous and complete, one person contact who also handled payment. awaiting lounge all the comforts of home, water, drinks, magazines and newspaper to read. More

Exceeded expectations! I was treated very well at this dealership and every team member I encountered there was helpful and answered all my questions from parts to service! I was treated very well at this dealership and every team member I encountered there was helpful and answered all my questions from parts to service! I would recommend this dealership highly. More

James is amazing ! I had to reschedule for an earlier time which they accommodated last minute. Upon arrival for my oil change I also address a concern and James looked I had to reschedule for an earlier time which they accommodated last minute. Upon arrival for my oil change I also address a concern and James looked into it and explain clearly what was wrong. He is always very friendly and efficient. More