Ken Ganley Honda North Olmstead

Thankful for a shop I can trust and rely on Customer service makes an experience for me. If I'm going to spend money on something I know little to nothing about , I need to go to someone I can t Customer service makes an experience for me. If I'm going to spend money on something I know little to nothing about , I need to go to someone I can trust. The folks at Ganley never disappoint. It's why I keep going back. Curt in the service department is always amazing. He listens to my concern and is honest about what needs to be done to keep my car working and to keep my family safe. More

Great experience and car! Had a great experience with Jeff and it was very fast and easy!! Love my car and thanks to all who helped me... I will be back!! Had a great experience with Jeff and it was very fast and easy!! Love my car and thanks to all who helped me... I will be back!! More

Very helpful Great experience. Wendy is amazing at the service desk. She is aways so helpful and friendly. They are quick and they don't rip you off. Great experience. Wendy is amazing at the service desk. She is aways so helpful and friendly. They are quick and they don't rip you off. More

A very good experience I was pleased with the service I recieved. The authorized work was completed in a very timely fashion. Additionally, I was pleased with the courtesy c I was pleased with the service I recieved. The authorized work was completed in a very timely fashion. Additionally, I was pleased with the courtesy car wash included with the service. I was advised on the need for replacement of air and cabin filters. Though I declined the service, there was no pressure to include them with this service as I will procure and replace myself. More

Dishonest There was a miscommunication regarding lease terms, 10k per year vs 12k. The difference of monthly payment was to to be $12 per month, $588 over the There was a miscommunication regarding lease terms, 10k per year vs 12k. The difference of monthly payment was to to be $12 per month, $588 over the term of the lease. They wanted me to pay half, I said no. They managed to find a way to make me pay $425 of that on the back end. Supposedly the “gave” me some tire warranty worth $425 for free. I’m not sure exactly how I got it free when it increased my gross capitalized cost for the vehicle. I called to ask for an explanation and no one could return my calls, I left 3 messages. Only after my sales person calling to follow up (who was great by the way) did I get a call back. The finance guy was rude, condescending, and explained nothing Bottom line I wouldn’t recommend this dealership to anyone and I regret going there. More

i well never buy any thing from them again it the worst experience I ever had in my life with any dealer ship. sales are just want to take your money and all they say is not true any thing they it the worst experience I ever had in my life with any dealer ship. sales are just want to take your money and all they say is not true any thing they promise was not true even the a counting they don't know what they are doing . watch it guys read and make sure what you have been told is done .I do not trust no one there after all what happen to me. More

Excellent Customer Service at Ganley Honda I was greeted by friendly, professional service advisor, Wendy. She promptly started my service order & let me know it would take a little over an hou I was greeted by friendly, professional service advisor, Wendy. She promptly started my service order & let me know it would take a little over an hour. I had errands to run & Wendy offered to have me shuttled back & forth to a shopping center, while I waited. I gladly accepted the offer, which ultimately saved me time. Thank you to Wendy & the efficient service team for a job well done! More

Excellent service Wendy ‘s service was outstanding. It is a real pleasure working with her . I have worked with Wendy many times in the past and she consistently provid Wendy ‘s service was outstanding. It is a real pleasure working with her . I have worked with Wendy many times in the past and she consistently provides excellent service. It is a pleasure working with her . More

Oil change/tire rotation The car was serviced in the time frame estimated. The mechanic's work was great and all of their attention to this vehicle over the years has kept it The car was serviced in the time frame estimated. The mechanic's work was great and all of their attention to this vehicle over the years has kept it in great shape. More

GREAT I have had the pleasure of leasing cars from Ganley for years and I trust and feel secure with Ganley Honda of North Olmsted. Tiffany was so helpful I have had the pleasure of leasing cars from Ganley for years and I trust and feel secure with Ganley Honda of North Olmsted. Tiffany was so helpful to me. More