Ken Ganley Honda North Olmstead

World Class Service Department From the moment you pull your car into the service area, you are treated as if you are their number one customer. Always a friendly greeting from the From the moment you pull your car into the service area, you are treated as if you are their number one customer. Always a friendly greeting from the individual who opens your door, to the service advisor who listens to your auto issues and shows you to the waiting area. The service advisors are completely transparent on what your auto issues along with their respective costs will be. The service is completed in a timely manner, explained to you and you are thanked for servicing your vehicle at Ganley. This consistent top notch service is not only because of the quality of Ganley's service employees but a direct result of their Service Manager who creates a working environment that delivers results and amazing customer satisfaction. More

Excellent. As always I was warmly greeted by Service Advisor MICHAEL LANDINO. We went over my service request and then directed to your waiting area. I ha As always I was warmly greeted by Service Advisor MICHAEL LANDINO. We went over my service request and then directed to your waiting area. I had a complimentary cup of coffee and cookie, and read my book. After approximately one (1) hour MICHAEL advised me that my car had been serviced and washed. Upon paying my bill MICHAEL thanked me for my business and directed me to my car. A very efficient, satisfying and relaxing experience. MICHAEL LANDINO is a real asset to your organization! More

Professional and friendly I was greeted promptly, didn't have to wait for someone to assist me. The waiting area was clean and I was thanked for my business I was greeted promptly, didn't have to wait for someone to assist me. The waiting area was clean and I was thanked for my business More

Great customer servie I had a great experience. Very helpful, quick, and knowledgeable, I have purchased three cars from here and will continue to do so in the future. I had a great experience. Very helpful, quick, and knowledgeable, I have purchased three cars from here and will continue to do so in the future. More

Service department you can trust Ganley Honda can be trusted to only recommend needed services and not suggesting work that isn't relevant to your car like other service departments Ganley Honda can be trusted to only recommend needed services and not suggesting work that isn't relevant to your car like other service departments More

Recall 2017 CRV The work done was completed under the time estimate using an efficient work/communication process. Team showed a sense of urgency when the output req The work done was completed under the time estimate using an efficient work/communication process. Team showed a sense of urgency when the output required an adjustment More

good service - good sales Overall experience was successful - except the fact that the washer fluid was frozen in new car and wasn't working - had to go back to service. Overall experience was successful - except the fact that the washer fluid was frozen in new car and wasn't working - had to go back to service. More

Turned it Around Initially there was a service issue in that the scheduler indicated a 4 hour fix (re-call issue) would only be 90 minutes and so I had planned to wait Initially there was a service issue in that the scheduler indicated a 4 hour fix (re-call issue) would only be 90 minutes and so I had planned to wait; when I arrived at the dealership I was told it was a 4 hour fix, which I could not wait for. Michael took care of everything and arranged for a new appointment and vehicle to use during that time. He exhibited outstanding customer service and fixed a problem that he did not create with grace. More

Extremely Easy & Enjoyable! The Ganley Team made the process of purchasing a new Honda very enjoyable! From our first contact to our final sales lead in Bobby Ross, everyone was The Ganley Team made the process of purchasing a new Honda very enjoyable! From our first contact to our final sales lead in Bobby Ross, everyone was extremely thorough and professional. More

Fabulous service Michael Landino and the service managers at Ganley Honda go out of their way to accommodate customers. They are friendly and polite to everyone that c Michael Landino and the service managers at Ganley Honda go out of their way to accommodate customers. They are friendly and polite to everyone that comes through the door. They are very busy there but never make you feel like they don’t have time for you and your questions. They went out of there way to find me a loaner car in order to figure out why my car was making the noise it was due to the cold temperatures. They found it quickly and Michael kept me informed the whole time. Several service mechanics and managers worked together to find out where the noise was coming from and what the fix was. I’m very impressed with Michael Landino and the team of professionals at this dealership. More