Ken Ganley Honda North Olmstead

Diagnostic Check I recently made an appointment with Ganley Honda after having my tires replaced at Conrad’s in Avon. My TPMS sensor was lighting up across my dash an I recently made an appointment with Ganley Honda after having my tires replaced at Conrad’s in Avon. My TPMS sensor was lighting up across my dash and after I notified the tire people to check what may be wrong, I went to Honda for an accurate diagnosis of the problem. Mrs. Wendy was great. She squeezed me in the same day I called and had a list of what Conrads broke and had a full estimate of the costs! She was very knowledgeable and efficient! More

Oil change. Michael was just great in getting me in and out. I also appreciated the multi point check of the entire car. Nice job to all involved! Michael was just great in getting me in and out. I also appreciated the multi point check of the entire car. Nice job to all involved! More

Extremely disappointed I went in for maintenance. Someone came and got me when it was done. They handed me my invoice and told me where to pay. That's it so I assumed everyt I went in for maintenance. Someone came and got me when it was done. They handed me my invoice and told me where to pay. That's it so I assumed everything was fine. After I left I took a look at the multipoint inspection only to find several things needing IMMEDIATE attention that they NEVER DISCUSSED WITH ME...valve cover, steering linkage, shocks & struts, & front brake pads. Any other time these types of things are brought to my attention. Why not this time?! More

Oil change + unexpected repair I came in for a standard maintenance appointment. To my surprise, I needed to replace my vehicle's rear brakes. The service department was extremely I came in for a standard maintenance appointment. To my surprise, I needed to replace my vehicle's rear brakes. The service department was extremely helpful. They were able to complete the repair on the spot, saving me from needing to come back to the dealership on another day. Also, they were mindful of the cost(s) and did their best to keep the financial impact low. Curt was very helpful and kind. I always appreciate the customer service at this location. More

Great service. This is the second time that I have had my car serviced at Ganley. My appointment was quick and thorough. I was greeted politely and courteously. I This is the second time that I have had my car serviced at Ganley. My appointment was quick and thorough. I was greeted politely and courteously. I would definitely recommend Ganley to anyone looking to buy a new car. More

CRZ electrical fix I brought my Honda CRZ in that I purchased at another Honda dealership. It had an electrical problem that the other Honda dealership was going to pay I brought my Honda CRZ in that I purchased at another Honda dealership. It had an electrical problem that the other Honda dealership was going to pay for. Curt was who I worked with and made this such an easy transaction. He worked directly with the other dealership to get parts and payment without needing me in the middle. Even got the part next day shipped! Couldn’t ask for a better experience. My car is now repaired and I have Honda of North Olmsted to thank! More

Oil change w/ warrantee repairs Went in for a regular oil change maintenance, pointed out that my car has some paint peeling. Manager looked over all areas with me and ordered the pa Went in for a regular oil change maintenance, pointed out that my car has some paint peeling. Manager looked over all areas with me and ordered the parts that day. They honor warrantee items without putting you through stress. Thank you, I will continue to have my Honda serviced here! More

Service James was amazing!! He made sure to take care of all my service needs for my car, and did it with efficiency and kindness. I wish I had leased my car James was amazing!! He made sure to take care of all my service needs for my car, and did it with efficiency and kindness. I wish I had leased my car through Ganley Honda after interacting with him! Samantha was also very nice. More

Great sales experience Gio, our salesman, explained lots about the Civic including the electronics, making the car easy to use right away. He made the sales experience pleas Gio, our salesman, explained lots about the Civic including the electronics, making the car easy to use right away. He made the sales experience pleasant, informative and fun. More

Diagnosis not done properly I had sound coming probably from the wheel. It was checked and I was told that there were small stones in the wheel and are taken out. So I should be I had sound coming probably from the wheel. It was checked and I was told that there were small stones in the wheel and are taken out. So I should be good. It was not checked properly as the sound was coming as I was driving back home and all along since then. So it is a task for me to take another appointment and then take my car another time etc. More