Ken Ganley Honda North Olmstead

Oil change and Brakes I took my car into Ganley Honda for a prepaid oil change. I had also let them know that I heard a high pitched noise while driving on the highway. The I took my car into Ganley Honda for a prepaid oil change. I had also let them know that I heard a high pitched noise while driving on the highway. They looked into it and I needed new brake pads. They were able to do the service the same day. They also noticed that I was missing a dipstick to my transmission fluid. They had changed it a year ago. They ordered the part and scheduled a follow up to change the transmission fluid at no cost. More

Airbag recall. Excellent service. Wendy from service was very helpful and excellent! Waiting area was exceptionally clean . The coffee machine and cookies were enjoy Excellent service. Wendy from service was very helpful and excellent! Waiting area was exceptionally clean . The coffee machine and cookies were enjoyable while waiting for the service to finish. Excellent dealership 👍👍👍 More

Beware Of Any Favors Offered Made a deposit, still waiting on refund-More so, finance lied saying they couldn't get me approved (I was already approved (not just pre-approved) whe Made a deposit, still waiting on refund-More so, finance lied saying they couldn't get me approved (I was already approved (not just pre-approved) when I walked in, they were just running my info to see if they could offer me a better rate). Finance lied saying I wasn't actually approved but they could approve me for the newer, more expensive, double the monthly payment w/a higher interest rate model. They also claimed that a 1099 tax form, previous year tax returns, pay stubs, payroll printout, & bank statements weren't proof of income. I walked-went to another dealership & left with a vehicle (all w/out proof of income, why? Because I was already approved!!!). Would never recommend this dealership to anyone I care about. ***Called you quite a few times and left voicemail-never heard back, so...*** More

My review As always, I was happy with te service. One disappointment, I was asked iF I wanted my CRV washed...said yes but it was not done. Yes it was cold bu As always, I was happy with te service. One disappointment, I was asked iF I wanted my CRV washed...said yes but it was not done. Yes it was cold but I now need to take it to. Carwash. :-( More

fast and frindly service Fast and friendly service -it was to replace one air bag on my car. Recall notice on Honda FIT.. My husband did not have to wait long to get the v Fast and friendly service -it was to replace one air bag on my car. Recall notice on Honda FIT.. My husband did not have to wait long to get the vehicle serviced More

Service Culture I give much credit to Ken Ganley for building an organization focused on delivering a quality product Within a top notch service organization. That I give much credit to Ken Ganley for building an organization focused on delivering a quality product Within a top notch service organization. That team in North Olmsted is exemplified quality from the minute I drove my car into the bay until I was leaving the bay. I wish other dealers would pay attention. Tony D. Parma, OH More

Wendy is the BEST! Wendy is always a pleasure to deal with!! She is knowledgeable, personable and always picks the cash out of my wallet with a smile! Wendy has consi Wendy is always a pleasure to deal with!! She is knowledgeable, personable and always picks the cash out of my wallet with a smile! Wendy has consistently given me fair and straight answers to my service questions. I have been her customer for over 10 years! and I purchase my autos at Ganley Honda because of Wendy! Ron Hazelton the GM, and Ed Stein Service manager are two seasoned professionals who operate with the best interests of the customers at heart! I am looking forward to possibly purchasing a new 2017 CRV A loyal customer ! Jeff More

My 1st oil change I had a 7:30 am service appointment and I was about 10 minutes early and I was pleasantly greeted, my car was taken for its service and approximately I had a 7:30 am service appointment and I was about 10 minutes early and I was pleasantly greeted, my car was taken for its service and approximately one hour later it was returned and washed. Great job! More

Mike sales Mike has a Great personality, along with everyone else I had dealings with while buying the 2015 van. I did tell Mike he did win me over as my new sal Mike has a Great personality, along with everyone else I had dealings with while buying the 2015 van. I did tell Mike he did win me over as my new salesman, so we will be back for our next civic for our daughter.. Thanks again Debbie More

great service all the time! this dealership has always been wonderful to deal with. when i bring the vehicle in for routine maintenance(oil changes) they always check everything this dealership has always been wonderful to deal with. when i bring the vehicle in for routine maintenance(oil changes) they always check everything & let me know if anything has to be done at that time or if it can wait until the next time. they have never recommended anything be done that wasn't necessary(like some dealerships do). Wendy is an absolute credit to this dealership. She goes over everything with you and listens to any questions or concerns you might have and gets the info to the service area so all your items are addressed. More