Ken Ganley Honda North Olmstead

I am not a very trusting person when it comes to sales personnel but the staff at Ganley Honda (No, Olmsted) have changed my opinion and made my visit a pleasant and positive experience.. I was impresse personnel but the staff at Ganley Honda (No, Olmsted) have changed my opinion and made my visit a pleasant and positive experience.. I was impressed with the atmosphere/friendliness of all staff I encountered at Ganley, Mike Sheppard and Hazmo Tannous were patient, pleasant and professional and spent all the time I needed, both on the phone and at the dealership, answering questions and showing me all my options which enabled me to make a decision on a car that best met my needs. They took the time to work out the details that made the car affordable for me which I appreciated so much. I am giving Ganley the best review I have ever given anyone or any company in my 64 years of life. I will tell everyone of my positive experience and recommend Ganley to all. More

I was in need of a new tire and, not having it in stock, they provided me with it within the same day due to my trip to Canada. It was greatly appreciated. Joe Bertino they provided me with it within the same day due to my trip to Canada. It was greatly appreciated. Joe Bertino More

Bryan was friendly and informative. He took me on two test drives in a timely manner, and kept in touch via text as well as phone; texting is really appreciated with my busy lifestyle. His knowledge of t test drives in a timely manner, and kept in touch via text as well as phone; texting is really appreciated with my busy lifestyle. His knowledge of the vehicles and followthrough are the reasons I give him and excellent rating. More

All I have to say that the service was great and timely and Wendy Fees was as well. She was friendly and helps the customer to relax and assuring... and Wendy Fees was as well. She was friendly and helps the customer to relax and assuring... More

I felt that Tiffany went above and beyond in helping me to find exactly what I was looking for. She was patient with me when my insurance company and bank delayed my funds being available in a more timely to find exactly what I was looking for. She was patient with me when my insurance company and bank delayed my funds being available in a more timely manner. She was cheerful and compassionate. I will be sending anyone I know who needs a car to her in the future!!! More

I was in the market for a new CRV for my wife and sent e-mails to all of the area Honda dealers asking for lease quotes. Mike Sheppard responded almost immediately with an offer that beat the competition e-mails to all of the area Honda dealers asking for lease quotes. Mike Sheppard responded almost immediately with an offer that beat the competition by a substantial amount. He led with his best offer, and as a result, he earned my business. Once at the dealership, I worked with John Weber, who was extremely knowledgeable and friendly. When we went to pick up the vehicle, my wife even decided, at the very last minute, that she wanted a different color. Even though John had already prepared the vehicle we had originally picked, and even though it was a Sunday night and close to the dealership's closing time, John asssured us that the change was no problem, and he quickly worked to get the new vehicle ready. Overall, I had a great experience at Ganley. I would highly recommend this dealership, and Mike Sheppard and John Weber in particular. More

The reason why I am writing this great review is as follows: Dave was very knowledgeable about the Honda CRV and he could not have been more patient with me. I am not very good with all of the new tech follows: Dave was very knowledgeable about the Honda CRV and he could not have been more patient with me. I am not very good with all of the new technology and he was very kind and patient. I have been telling my family and friends what a great new car I have and all of the staff at Ganley Honda are just the best!! More

Five times over the past year, the engine in our 2011 Honda Odyssey has turned off unexpectedly and without warning while the vehicle was in motion. Each time, the moment the engine shut off the steering Honda Odyssey has turned off unexpectedly and without warning while the vehicle was in motion. Each time, the moment the engine shut off the steering wheel and brakes became unresponsive, leaving us paralyzed and unable to control the vehicle until it coasted to a stop. Most recently, on 9/3/13, the engine shut off unexpectedly while I was turning through a major intersection. There were five young children in the vehicle when this happened - Blair and Charlotte, age 3, Brett, age 5, Aubrey, age 6 and Will, age 9. Thankfully, the Odyssey coasted into a yard without injury to the children or damage to the vehicle. Had the drivers behind me been less cautious or my trajectory been slightly to the right, the outcome could have been significantly different. I was able to park the car and restart it, however, approximately one mile further down the road the engine shut off unexpectedly once again. This was the fifth occurrence over the past year (two additional times this occurred while stopped at a red light and once it occurred while my husband was driving on Interstate 90 in Ohio). Our 2011 Honda Odyssey has been at Ganley Honda of North Olmsted, Ohio for 14 days. Their computers and road tests have yielded no "evidence" of a problem. They have informed us that unless we can reproduce the engine malfunction in their presence, the problem does not exist. Since the malfunction is unpredictable and has occurred in five very different scenarios, it is impossible for us to make the vehicle malfunction on demand. We suspect it is a latent, potentially catastrophic engine or software malfunction. The service department at Ganley is now ready to return the van without identifying or resolving the problem. It has been made very clear to us that recounting our experiences does not count as "evidence." If the computer does not generate an error code, their position is that the problem does not exist. Neither Honda of America nor Ganley Honda are willing to provide us with a safe resolution and we are now in a position where we need to fulfill the remaining 5 months of our lease without a safe vehicle to drive. As loyal Honda owners for almost 17 years (we have purchased 5 vehicles from this specific dealership), we feel devastated by this. We cannot even begin to express our disappointment and sadness. We have lost sleep and have been physically ill as we have fought for a reasonable, safe solution. We have five months remaining on our lease and have requested to be placed into another vehicle for the duration (we have even offered to drive an older model of the vehicle we're currently driving, as long as it is safe). We have not requested compensation or made any unreasonable requests; we simply feel that as long as we are making our payments we should have a vehicle that is safe to drive. All of the solutions we have presented have been refused. Our disappointment in both Ganley Honda of North Olmsted and Honda of America is immeasurable. We feel as though the safety and security of our family is of no concern. After 17 years of loyalty and five vehicles, we will never purchase through Ganley Honda again. We have filed complaints with the Better Business Bureau as well as the National Highway Traffic Safety Administration and are in contact with news organizations and other media outlets. More

I was referred to Ganley and Mike by Doug Mainzer. I know if Doug was happy, I would be also. There was no pressure. They did everything to help make my decision to lease. Mike and John were great. know if Doug was happy, I would be also. There was no pressure. They did everything to help make my decision to lease. Mike and John were great. John had a red van for us ready to drive, my wife didn't like the color. He went and got another van that was just off the truck with 1 mile on it. He had it prep for us to drive. I got a fair price on my trade. That was the van we got and drove home same day. I would recommend highly Ganley Honda. More

Dear Ganley Honda, I am writing you this note to give Dear Ganley Honda, I am writing you this note to give kudos to your establishment and two of your employees. On August 15 I was passing through Cle Dear Ganley Honda, I am writing you this note to give kudos to your establishment and two of your employees. On August 15 I was passing through Cleveland on my way to Boston to drop my daughter off at college. I live in the Chicago area and loaded up my wife, daughter, and youngest son -- along with a truckload of personal belongings -- in my 2007 Honda Ridgeline. While driving just west of Cleveland my Ridgeline transmission was giving me an indication of trouble. The “D” indicator light was flashing on and off. Not good I thought and pulled off the road, checked my owner’s manual, and phoned the dealer were I purchased the vehicle hoping for some reassurance that nothing serious was wrong. Their shop told me that my transmission oil sensor/switch might be bad and to stop and restart the truck as this might reset and clear the problem. Well, that briefly cleared the problem only until I hit the toll way when once again and the light came on flashing. We were now in the Cleveland city limits and my daughter searched the area via her smart phone and we called your dealership. Someone on the line told me the same thing as the other Honda dealer and that it was probably not wise to continue driving until this issue is fixed as this may cause further damage to the transmission. By now it was about 3 p.m. on Friday and your shop was closing in the next couple of hours. Luckily my daughter navigated me to your shop about an hour before closing. As I walked up to your service desk I ran into Jay Gifford, your Service Advisor, and the one I just happened to be talking with on the phone before I came in. Jay greeted me with attention to my issue and explained what might be the problem and possible fix. The only questionable thing at the time was that your shop was closing within the hour and they had to diagnose the problem to see which of the two sensor/switches I needed -- if that was even the case. Jay was also unsure if they had the part on hand and advised that it had already passed the cut-off time for that day to get the part ordered or shipped from another location. So, it looked like I was going to be spending the evening and most of the next day in Cleveland until my Ridgeline was back up and running. Fortunately, your shop had both oil sensor/switches in stock saving precious time. The only thing now was to get scheduled in for diagnosis and repair. This is where your other employee, Steve the mechanic, comes to the rescue. Even though the shop was winding down and getting ready to close (if not by now already) Steve seemed to pick up on the predicament that I was in. Steve saw my family and I, and the truck bed load of personal belongings and luggage that we had to maneuver through. I needed to sift through these belongings so we had things for the night and needed to secure the rest while my truck was waiting to get repaired. So, Steve took it upon himself to stay after hours to look at my vehicle and hopefully get me and my family on the road once again. Well, as things turned out it was one of the oil sensor/switches that my transmission needed and Steve diagnosed and fixed the problem within 45 minutes. I am so grateful that your shop had the parts on hand and that you employ such considerate, thoughtful and kindhearted people such as Jay and Steve. I know that they did not have to do what they did for me that day. I could have just been placed into the queue and waited my turn like any other customer just hoping for the best, but your two guys came through and got me on my way. This not only saved me time and money, but the frustration of finding a place to stay for the night in addition to getting my daughter into Boston on time. So please give Jay and Steve a BIG “THANK YOU” from me and my family. We truly appreciate that you have gone above and beyond. Thank You, Gary T More