Ken Ganley Honda North Olmstead

We had been wanting to buy a certified used CRV. After checking on line we decided to go to Ganley Honda. We made a great decision. We worked with Mike Sheppard and Dave Runser. Mike made us feel comforta checking on line we decided to go to Ganley Honda. We made a great decision. We worked with Mike Sheppard and Dave Runser. Mike made us feel comfortable from the start and his professionalism was very evident. Mike introduced us to Dave, who gave us all the information and help we needed to make a deal within a couple of hours. Also, Mike went out of his way to get the car home, by giving me a ride. This is the best car buying experience we have had! Thank you. More

The gentlemen who assited me in the service department went above and beyond. His name is not listed above and he was newer to the dealership. Service was complete to satisfaction and in a timely manner went above and beyond. His name is not listed above and he was newer to the dealership. Service was complete to satisfaction and in a timely manner. More

I always call Wendy as she understands my needs and is very helpful setting up timely appointments. She clearly explains any problems and costs. I appreciate her friendliness as I have worked with her f very helpful setting up timely appointments. She clearly explains any problems and costs. I appreciate her friendliness as I have worked with her for a long time. More

I was interested in a used Pontiac Vibe. Being without transportation during the coldest temperatures in NE Ohio in 20 years (-5 degrees), Dave brought the car to my home for a test drive! Of course I bou transportation during the coldest temperatures in NE Ohio in 20 years (-5 degrees), Dave brought the car to my home for a test drive! Of course I bought the car-- great car, great guy! More

I would like to commend Mike Sheppard and Andy Chapman on there outstanding customer service. Beginning with Mike responding to my internet request, he immediately put me at ease with his eloquent commun on there outstanding customer service. Beginning with Mike responding to my internet request, he immediately put me at ease with his eloquent communication skills. Mike invited me to the dealership , which usually makes me nervous and apprehensive. He really gets it making me feel really comfortable while listening to what I had to say without interruption, explaining everything well and assuring me when he sent me to Andy I would remain in good hands, which I was. Andy like Mike was also respectful polite and very knowledgeable of the product line and options available. I showed them a great deal I passed up on a Chevy Malibu because of them. They earned my business and I will pass on this wonderful experience to others. More

Customer service was friendly. Jay explain what was going to be done. The price was as expected. The person who takes the payment, Joanne is really friendly and nice to talk to. to be done. The price was as expected. The person who takes the payment, Joanne is really friendly and nice to talk to. More

I am not a very trusting person when it comes to sales personnel but the staff at Ganley Honda (No, Olmsted) have changed my opinion and made my visit a pleasant and positive experience.. I was impresse personnel but the staff at Ganley Honda (No, Olmsted) have changed my opinion and made my visit a pleasant and positive experience.. I was impressed with the atmosphere/friendliness of all staff I encountered at Ganley, Mike Sheppard and Hazmo Tannous were patient, pleasant and professional and spent all the time I needed, both on the phone and at the dealership, answering questions and showing me all my options which enabled me to make a decision on a car that best met my needs. They took the time to work out the details that made the car affordable for me which I appreciated so much. I am giving Ganley the best review I have ever given anyone or any company in my 64 years of life. I will tell everyone of my positive experience and recommend Ganley to all. More

I was in need of a new tire and, not having it in stock, they provided me with it within the same day due to my trip to Canada. It was greatly appreciated. Joe Bertino they provided me with it within the same day due to my trip to Canada. It was greatly appreciated. Joe Bertino More

Bryan was friendly and informative. He took me on two test drives in a timely manner, and kept in touch via text as well as phone; texting is really appreciated with my busy lifestyle. His knowledge of t test drives in a timely manner, and kept in touch via text as well as phone; texting is really appreciated with my busy lifestyle. His knowledge of the vehicles and followthrough are the reasons I give him and excellent rating. More

All I have to say that the service was great and timely and Wendy Fees was as well. She was friendly and helps the customer to relax and assuring... and Wendy Fees was as well. She was friendly and helps the customer to relax and assuring... More